HOTEL KOMFORT

8/7/2019 HOTEL KOMFORT

http://slidepdf.com/reader/full/hotel-komfort 1/20

HOTEL KOMFORT



Strategies

Market research: qualitative and quantitative

methods

Targeting middle and high income groups

Complementary offers for a new start up

Offering membership to premium customers

to avail discounts Public relations



Change Agent

Role

Internal/

External Forces

Change Agent

Strategic Appr oach

1.Technological Appr oach

a. Machine Impr ovement

�Electric Oven

�Centralized Siren System

b. Person- Job R elationship

�R ecruitment

�Trainers

�Helpers

c. Job-Job R elationship

2. Structural Appr oach

3. People/ Behavioral/

Cultural Appr oach

�CRM

�Cuisine K nowledge

�Facilities K nowledge

R efreezeMovingUnfreeze

Change Pr ocess

Operational Methods

ChangeOrganizational

Effectiveness

Forces Acting upon

Change Agent

Selection of inter vention strategies

Developmental&

Implementation Strategies

Model for Planned Organizational Change

R esults of

Pr ogram



Step 2 - Initial R eview

-where are we now ? Four key areas

Legislative compliance

Evaluation and registration of

Significant environmental aspects and

impacts

Examination of all existingEnvironmental management practices

Assessment of feedback from any previous

incidents



Operations Action Teams

Appointed representative of

Fr ont of House

Housekeeping

Food & Beverage

Conference & Meeting

Engineering and Maintenance

Sales and Marketing

Personnel

Financial Contr ol

Purchasing



Step 3 - Envir onmental Policy

The Environmental Policy Document

must

Be documented and understood at all levels

Commit to complying with the law

Be publicly available

Commit to prevention of pollution and

impr ove envir onmental perf ormance Pr ovide f or the setting of envir onmental

objectives

R elevant to the operations of the hotel



5

Step 4 - organisation and

personnel Definition of organisation

responsibilities necessary to

Provide resources

Initiate action

Identify problems

Recommend solutions

Verify implementation of solutions

Control further activities

Act in emergencies



Step 5 - register of regulations

Need to establish and maintain pr ocedures

to

R ecord all legislative, regulatory and other

policy requirements regarding envir onmental

aspects of

Activities Ser vices



Step 6 - R egister of

envir onmental aspects Need to evaluate and assess envir onmental

aspects - direct and indirect

Contr olled and uncontr olled emissions

Contr olled and uncontr olled discharges

Solid and other waste

Land contamination



Step 7 - Envir onmental

objectives and targets There is a need to set targets and

objectives



Step 8 - management pr ogramme



13

Step 9 - manuals and

documentation establish and maintain manual relating to

envir onmental policy, objectives, targets and

pr ogrammes

key r oles and responsibilities

interaction between the

systems¶ elements documentation



Step 10 - operational contr ol

contr ol activities, particular attention to

documented work instruction

pr ocedures regarding suppliers

monitoring and contr ol of eff luent & waste

streams etc..

perf ormance criteria



Step 11 Training

(where most operations fail) for senior

management in

policy formulation

and resourceallocation

for auditors

for specialists

managers in EMS

awareness training

for employees



Step 11 - training II

train administrative and operational

personnel

cascade the inf ormation, using administrative

and operations managers

talk with suppliers, contractors and

customers



Training needs analysis -

typical appr oach«.uditing areness Instr ument S

rie ing

C

ecutive

Supervisors

ine perators

Design

ngineers



Step 12 - Envir onmental

Management R eview management team meets to review the

system including audit results



Step 13 - apply f or assessment select a certification body which has

detailed practical experience

an empathetic appr oach

a structured appr oach

skilled experienced assessors



Thank you

HOTEL KOMFORT

Documents

Transcript of HOTEL KOMFORT