IT Service Management Modell - COC AG · PDF fileService Level Management Availability...
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COC AG Gewerbepark Lindach A 12 84489 Burghausen Germany +49 8677 97 47 - 0 [email protected] www.coc-ag.de Copyright: „VISUplex™” und „VISUplex™ für IT Service Management Modell” liegen bei COC AG Alle Rechte vorbehalten, insbesondere das Recht auf Vervielfältigung und Verbreitung. Entwicklung: Robert Zellner, COC AG Burghausen & Richard Friedl, ITSM Partner Wien Bestellung: www.coc-ag.de Grafik: www.gerowortmann.com Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Service Portfolio Management Business Relationship Management Demand Management Financial Management Design Coordination Service Catalogue Management Service Level Management Availability Management Capacity Management Information Security Management Supplier Management IT Service Continuity Management Transition Planning and Support Change Management Evaluation Service Validation and Testing Service Asset and Configuration Management Release and Deployment Management Knowledge Management Incident Management Problem Management Request Fulfilment Access Management Event Management 7 Step Improvement Process Service Desk Technical Management Applications Management IT Operations Management – IT Operations Control – Facility Management SKMS CMS CMDB AMIS CMIS SCMIS ISMS KEDB DML ROI RFC SDP SLR SAC SLA OLA UC CI Service Knowledge Information System Configuration Management System Configuration Management Database Availability Management Information System Capacity Management Information System Supplier and Contracts Management Information System Information Security Management System Known Error Database Definite Media Library Return of Investment Request for Change Service Design Package – Service Level Requirement – Service Acceptance Criteria Service Level Agreement – Operational Level Agreement – Underpinning Contract Configuration Item Phasen Prozesse Funktionen Systeme Begriffe IT Service Management Modell VISUplex™. Die Darstellungsform der COC AG für Komplexität in Prozessen und Technik.
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Transcript of IT Service Management Modell - COC AG · PDF fileService Level Management Availability...
COC AGGewerbepark Lindach A 12
84489 Burghausen
Germany
+49 8677 97 47 - 0
www.coc-ag.de
Copyright: „VISUplex™” und „VISUplex™ für IT Service Management Modell” liegen bei COC AG
Alle Rechte vorbehalten, insbesondere das Recht auf Vervielfältigung und Verbreitung.
Entwicklung: Robert Zellner, COC AG Burghausen & Richard Friedl, ITSM Partner Wien
Bestellung: www.coc-ag.de
Grafik: www.gerowortmann.com
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Portfolio Management
Business Relationship Management
Demand Management
Financial Management
Design Coordination
Service Catalogue Management
Service Level Management
Availability Management
Capacity Management
Information Security Management
Supplier Management
IT Service Continuity Management
Transition Planning and Support
Change Management
Evaluation
Service Validation and Testing
Service Asset and Configuration Management
Release and Deployment Management
Knowledge Management
Incident Management
Problem Management
Request Fulfilment
Access Management
Event Management
7 Step Improvement Process
Service Desk
Technical Management
Applications Management
IT Operations Management
– IT Operations Control
– Facility Management
SKMS
CMS
CMDB
AMIS
CMIS
SCMIS
ISMS
KEDB
DML
ROI
RFC
SDP
SLR
SAC
SLA
OLA
UC
CI
Service Knowledge Information System
Configuration Management System
Configuration Management Database
Availability Management Information System
Capacity Management Information System
Supplier and Contracts Management Information System
Information Security Management System
Known Error Database
Definite Media Library
Return of Investment
Request for Change
Service Design Package
– Service Level Requirement
– Service Acceptance Criteria
Service Level Agreement
– Operational Level Agreement
– Underpinning Contract
Configuration Item
Phasen
Prozesse
Funktionen
Systeme
Begriffe
IT Service Management Modell
VISUplex™. Die Darstellungsform der COC AG für Komplexität in Prozessen und Technik.
