QFD Institut Deutschland e. V.

Pohligstrasse 1, D-50969 Koeln (Germany)

Phone: + 49 (0) 221 470 53 70

Fax: + 49 (0) 221 470 53 86

Email: isqfd02@qfd-id.de

WWW: www.qfd-id.de

Sponsors:Sponsors:

Deutsche Gesellschaftfür Qualität e. V.

Munich Munich –– Germany, Germany, September 4September 4––6, 2002 6, 2002

Astron Hotel Astron Hotel MünchenMünchen DeutscherDeutscher KaiserKaiser

Institut für QualitätsmanagementDr.Fritz Weigang+Partner

Europäisches TRIZ-Centrum für Innovatives Problemlösen e. V.

““Open QFD”Open QFD”

88thth International Symposium onInternational Symposium onQualityQuality FunctionFunction DeploymentDeployment

ISQFD Opening

2/11

Heartworm

Kalp Solucani

Herzwurm

ISQFD Opening

3/11

QFD-know-how of the 130 QFD-ID members

18%

46%

4%

32%

learningQFD-userbothno comment

ISQFD Opening

4/11

Affiliation of QFD-ID members

14

45

25

16

0 20 40 60un

iversi

ty

compa

ny

cons

ulting

no co

mment

(percentage)

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Size of Institution, where QFD-ID member is employed at

19

15

4

7

21

34

0 20 40

1...5

6...10

11...25

26...100

101...1000

1001 and more

(percentage)

ISQFD Opening

6/11

QFD in Germany: Factors of Influence

Positive Effects:Positive Effects: Negative Effects:Negative Effects:

The “InternationalHouse of Quality”

Economical crises

Increased engineering complexity

Globalization

Lack of Integration with other Methodologies

International fear of terrorist attacks

Economical crises

Win / Win / Win

EnterprisesEnterprises UniversitiesUniversities QFD InstitutesQFD Institutes

• Success Stories and Case Studies

• Research and Teachings

QFD Market

• Knowledge and Resources Sharing

Scarce access to human resources

ISQFD Opening

7/11

The Flood Disaster in Germany

ISQFD Opening

8/11

The Most International Symposium Ever

ISQFD Opening

9/11

ISQFD'02 Munich Participants by Continents

America10%

Australia3%

Asia46%

Africa6%

Europe35%

ISQFD Opening

10/11

ISQFD'02 Munich Participants by Nations

Nation Participants Percentage Nation Participants PercentageAustralia 2 1,61% Korea 2 1,61%Belarus 1 0,81% Libya 1 0,81%Brazil 6 4,84% Mexico 4 3,23%Canada 2 1,61% Nepal 1 0,81%Congo 1 0,81% Nigeria 8 6,45%Germany 36 29,03% Norway 1 0,81%Ghana 7 5,65% Pakistan 5 4,03%India 5 4,03% Sweden 2 1,61%Iran 5 4,03% Switzerland 1 0,81%Italy 5 4,03% Turkey 3 2,42%Japan 20 16,13% United Kingdom 2 1,61%Korea 2 1,61% USA 4 3,23%

All 124 100,00%

ISQFD Opening

11/11

ISQFD’02 SYMPOSIUM PROGRAMME THURSDAY, SEPTEMBER 5, 2002Time

Registration

O P E N I N GProf. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany)

K E Y N O T EEfficiency and effectiveness of working methods

Prof. Dr. Udo Lindemann, TU Munich (Germany)

TRACK AQFD and StrategyChair: Prof. Dr. W. Pietsch

TRACK BQFD and Customer OrientationChair: Prof. Dr. G. Herzwurm

TRACK CQFD in Product DevelopmentChair: Dr. R. Herb

TRACK DQFD MethodsChair: Prof. Dr. W. Pietsch

TRACK B QFD and Customer OrientationChair: Prof. Dr. G. Herzwurm

TRACK EQFD Approach Chair: Dr. R. Herb

K E Y N O T EQFD and Design for Six Sigma: A Quality Product Development Syst em

Glenn Mazur, North American QFD Institute (USA)

Mitgliederversammlung QFD-Institut Deutschland e.V.

Break

E X

H I

B I

T I

O N

08:30

09:00

09:30

10:30

01:15

04:00

04:30

05:30

06:00

08:00

Coffee Break

Lunch

Coffee Break

Akao Prize Dinner

Please notice changes!

ISQFD Opening

12/11

ISQFD’02 SYMPOSIUM PROGRAMME FRIDAY, SEPTEMBER 6, 2002

Time

K E Y N O T EQFD and Knowledge Management on Health Care Service

Prof. Dr. Yoji Akao, Asahi University (Japan)QFD-ID Innovation Award 2002 Ceremony

TRACK HQFD and other MethodsChair: Dr. R. Herb

TRACK IQFD Case StudiesChair: Prof. Dr. W. Pietsch

TRACK JQFD and ITChair: Prof. Dr. G. Herzwurm

TRACK KQFD in Special ApplicationsChair: Dr. R. Herb

TRACK IQFD Case StudiesChair: Prof. Dr. W. Pietsch

TRACK JQFD and ITChair: Prof. Dr. G. Herzwurm

QFD-ID Innovation Award 2002: Presentation of the Winning Paper

E X

H I

B I

T I

O N

C L O S I N GProf. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany)

O P E N I N GProf. Dr. Georg Herzwurm, QFD Institut Deutschland e. V. (Germany)

08:45

09:00

10:00

12:45

03:30

03:45

04:15

Coffee Break

Lunch

Coffee Break

Please noticechanges!

ISQFD Opening

13/11

We wish you a successful conference!

QFD