SAPs Roadmap für das digitale Versorgungsunternehmen · SAP S/4HANA Roadmap for Utilities On...

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PUBLIC Dr. Stefan Engelhardt, Vice President Industry Business Unit Utilities, SAP SE Oktober 2019 SAPs Roadmap für das digitale Versorgungsunternehmen

Transcript of SAPs Roadmap für das digitale Versorgungsunternehmen · SAP S/4HANA Roadmap for Utilities On...

PUBLIC

Dr. Stefan Engelhardt, Vice President Industry Business Unit Utilities, SAP SEOktober 2019

SAPs Roadmap für das digitaleVersorgungsunternehmen

2PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Die Informationen in dieser Präsentation sind vertraulich und urheberrechtlich geschützt und dürfen nicht ohneGenehmigung von SAP offengelegt werden. Diese Präsentation unterliegt weder Ihrem Lizenzvertrag noch einer anderenService- oder Subskriptionsvereinbarung mit SAP. SAP ist in keiner Weise verpflichtet, in dieser Präsentation oder einemdazugehörigen Dokument dargestellte Geschäftsabläufe zu verfolgen oder hierin wiedergegebene Funktionen zu entwickelnoder zu veröffentlichen.Diese Präsentation oder jedes dazugehörige Dokument über die Strategie von SAP und mögliche zukünftige Entwicklungen,Ausrichtungen und Funktionen von Produkten und/oder Plattformen kann von SAP jederzeit aus beliebigen Gründen ohnevorherige Ankündigung geändert werden. Die Informationen in dieser Präsentation stellen keinerlei Zusage, Versprechenoder rechtliche Verpflichtung zur Auslieferung von Materialien, Code oder Funktionen dar. Diese Präsentation wird ohnejegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt insbesondere, hinsichtlich derGewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung derNichtverletzung geltenden Rechts. Diese Präsentation dient zu Informationszwecken und darf nicht in einen Vertrageingebunden werden. SAP übernimmt keine Verantwortung für Fehler oder Unvollständigkeiten in dieser Präsentation, essei denn, solche Schäden wurden von SAP vorsätzlich oder grob fahrlässig verursacht. Sämtliche vorausschauendenAussagen unterliegen verschiedenen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von denErwartungen abweichen können.Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wirdempfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zustützen.

Disclaimer

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SAPs 4 Investionschwerpunkte für die Versorgungswirtschaft

SAP S/4HANAfor Utilities

SAP C/4HANA for Utilitiesü SAP Sales Cloudü SAP Service Cloudü SAP Marketing Cloudü SAP Commerce Cloudü SAP Subscription Billing

IoT / SAP Leonardo for Utilitiesü SAP Cloud for Energyü Energy Analysisü Energy- and Measurement Data

Managementü Digital Enterprise Asset Managementü Blockchain for Utilities

ü SAP for UtilitiesIntegration with SAPS4/HANA

ü New User Interface(SAP Fiori)

ü IS-U aaS

SAP Cloud for UtilitiesSAP Cloud for Utilities

CustomerEngagement(SAP C/4HANA)

IoTIntegration

(SAP Leonardo)

ü Operational Analyticsü Process Simplificationü Process Automatization /

Machine Learningü SAP S/4HANA Customer

Management

ü End-to-End SaaS Utilities Portfolio

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SAP S/4HANA Roadmap for UtilitiesOn Premise Edition

Q1/2016

SAP ERP EhP 8Continuous

Improvements onSAP HANA

andAny DB

Wartung und kontinuierlicheWeiterentwicklung bis 2025

November2015

S/4Enterprise

Management

SAP forUtilities

Enablement

Q2/2016

S/4HANA1511FPS02

AnalyticalContent for

DeviceManagement,

Billing &Invoicing

Q2/2015

SAPS/4HANAFinance

1503

Q3/2019

S/4HANA1809

Fiori Apps

CustomerManagement

SAP Business Suite

Q4/2016

S/4HANA1610

IntegrationSAP MCF

AnalyticalContent

Q3/2017

S/4HANA1709

Fiori Apps

Q3/2013Full

SAP BusinessSuite

On SAP HANAand Any DB

Q3/2014

SAP SimpleFinance 1.0

exclusive onSAP HANA

Q2/2017

SAP ERPEhP 8 – SP6

ContinuousImprovements

Q2/2019

S/4HANA1709FPS02

CustomerManagement

Q3/2019

S/4HANA1909

MachineLearning

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M

BillingExpert

ServiceTechnician

Backoffice Agent forInstallationProcesses

Backoffice Agent forInspectionProcesses

Call Center Agent FrontOffice (1st Level)

Energy DataSpecialist

AccountsReceivableAccountant

UtilityCompany

MeteringExpert

Agent CustomerService(2nd level)

BillingExpertGrid Usage

MeterReader Device

Inspector

S/4HANA UtilitiesKonsequent neu gestaltes User Interface

User Roles for Utilities

Verbesserte Usability und Effizienzsteigerung mit SAP Fiori – rollenbasiertes,personalisierbares Benutzeroberflächenkonzept stellt den Anwender in denMittelpunkt

Object PageShows all facets of a single

business objects

List ReportAllows users to filter and work

with large amount of data

Overview PageImmediate domain-specific

insight on that needs actions

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SAP S/4HANA Analytics Utilities

Persistency

Modelling

Visualization

Access

Database tables on SAP HANA

ABAP-CDS-Models(for analytical and transactional purposes)

SAP Fiori UIanalytical apps, reports, KPIs,… delivered as part of

SAP S/4HANA, extensible by the customer

Odata services Transientanalytical queries

SAP Analyticsaccess SAP S/4HANA data directly via

Transient analytical queries

SAP S/4HANA

SAP BW/4HANA(for seamlessly extending transactions with data

warehousing workflows)

Database tables on SAP HANA

Intelligent Technologies

Metering Billing Invoicing ContractAccountingMaster Data

ü Meter Reading Documents Analysis- How many meter reading results are missing?

- How many plausible meter reading results exist?

- How many implausible meter reading results

exist?

- How many meter reading documents exist?

ü Missing Meter Reading Order Analysis- How many meter reading orders are missing for a

scheduled meter reading date?

ü Scheduled Reading-Relevant Utilities

Register Analysis- How many meter readings are scheduled?

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Erste Machine-Learning-Funktionalität in SAP S/4HANA for Utilitiesverfügbar mit S/4HANA 1909

Database /TechnologyOrder

CreationOrder

DownloadMeter ReadingResult Upload Billing Invoicing …

Meter ReadingOrder

BillingOrder

Meter ReadingResult

BillingDocument

InvoicePrintout

InvoicingDocument

Meter Data Specialist (Utilities) Billing Specialist (Utilities)

……

UnplausibleAblesungen

AusgesteuerteAbrechnungs-

belege

AusgesteuerteFakturabelege

UtilitiesContract

blockedblocked

Errors Errors

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S/4HANA Utilities for Customer ManagementCRM IC in S/4HANA - das zentrale Cockpit für den Kundenservice

HarmonisiertesDaten-ModellBest of IS-U +

CRM for Utilities

Middleware

HANADigital Core

UN

IFIE

DBA

CK

OFF

ICE

SAP S/4HANA Utilitiesfor Customer Management

HANA

Utilities

Add-On zu S/4HANAverfügbar seit 1709 SP01

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1. This is the current state of planning and may be changed by SAP at any time without notice.

2020 – Produktausrichtung 1

S/4HANA add-ons für den deutschen MarktProdukt Roadmap Überblick – Schlüssel-Innovationen

SAP S/4 HANA Utilities forintelligent metering of Germanenergy – Stufe 1

SAP S/4 HANA Utilities for Germanbilling enhancements – Stufe 1§ Billing of meter operation services –

Stufe 1

SAP S/4HANA Utilities for EEGbilling of German electricity

SAP S/4HANA Utilities master dataupdates option for Germany

SAP S/4 HANA Utilities forintelligent metering of Germanenergy – Stufe 2

SAP S/4 HANA Utilities for Germanbilling enhancements – Stufe 2§ Billing of meter operation services –

Stufe 2

SAP S/4HANA Grid Usage Billingfor German Energy Utilities

SAP S/4 HANA Utilities for Germanbilling enhancements – Stufe 3§ Billing of overtake and undertake

quantities

SAP S/4HANA add-ons fürDeutschland§ Kontinuierliche Innovationen

Neueste Innovationen 2019 – Geplante Innovationen1 2021 – Produktvision 1

SAP Labs Vorschau

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S/4HANA Adoption (Q3/2019)

>6.500S/4HANAcustomersglobally

>6.500S/4HANAcustomersglobally

>190 S/4HANAUtilities ERPcustomers in> 40 countries

>190 S/4HANAUtilities ERPcustomers in> 40 countries

>60 S/4HANAUtilities IS-Ucustomers in 27countries

>60 S/4HANAUtilities IS-Ucustomers in 27countries

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SAP for Utilitiesweitere Details zur S/4HANA Roadmap im

aktuellenRoadmap Document

www.sap.com/products/roadmaps.html

12PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀThis presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

• Fokus auf Multi-Service-Utilities(Commodity +Non-commodityProdukte)

• EigenständigeE2E-Lösung,wahlweise auch inHybrid-Szenarienmit IS-U aufS4HANA nutzbar

• WeiterhinnachhaltigeInvestitionen inIS-U auf S/4HANA

Integration ContentSAP Cloud Platformhttps://api.sap.com/

APIs

SAP Cloud for Utilities - ganzheitliches SaaS-Portfolio als vollständigeAlternative ODER teilweise Ergänzung für SAP S/4HANA Utilities OP

CRMCRM (Sales, CustomerService, Marketing) Meter Reading

Device Management

Energy Data Mgmt.

Intercompany Data Exchange – IDEX Add-Ons required for dedicated markets

Billing Invoicing ContractAccounting (FI-CA)

SAP for Utilities On Premise Portfolio(On Premise/HEC/Single Tenant)

SAP Cloud for Utilities Portfolio (SaaS) CLOUD

APIs

bSAP

ServiceCloud

SAP Cloudfor Energy

SAPSubscription

Billing &SAP Invoicing

and Contract Acc

SAPCloud for

MarketCommunication

SAPCommerce

Cloud

SAPSalesCloud

SAPDigital Asset

Mgmt forUtilities

SAPMarketing

Cloud

Platform Services

13PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀS/4H

ANA

Util

ities

SAP

Clo

udfo

rUtil

ities

2018 2019 2020 2021

§ Machine learning: implausible meter readingresults and outsorted billing documents

§ Integration with SAP S/4HANA Cloud forcontract accounting and invoicing

§ Product simplification§ Integration with SAP Commerce Cloud§ Billing enhancements§ Customer management: replication-free and

harmonized master data/sales for residentialcustomers

§ SAP Fiori apps for billing specialists (utilities)and meter data specialists (utilities)

§ Machine learning application for businessprocess exceptions and for guidance of usersin SAP Fiori apps

§ Further integration of SAP S/4HANA Utilitieswith cloud solutions from SAP

§ Customer management: sales for commercialand industrial customers/scope round-up

§ Machine learning application forbusiness process exceptions and forguidance of users in SAP Fiori apps

§ Further integration of SAP S/4HANAUtilities with cloud solutions from SAP(customer and energy focus)

§ Analysis of meter reading§ SAP Fiori app for billing specialists

(utilities)§ Integration with

SAP Marketing Cloud§ Customer management – enabling

service in the interaction center

SAP Cloudfor Energy 1.0

C/4 HANA forUtilities:

Offer-to-Cash (noncommodity products &service); Commerce

SAP Cloud forEnergy 2.X

C/4 HANAfor Utilities:

Marketing, Service,Commerce; Product

Definition and Bundling

SAP Cloud forEnergy 3.X

S/4HANA Cloudfor Contract Acc.

and InvoicingMarket

Communication

C/4 HANA for Utilities:Self Services and Chatbots,

Marketing, Order Orchestration,Fulfilment of Complex Services

SAP Cloud forEnergy 4.X

C/4 HANAfor Utilities:

Subscription Billing forCommodity Products; Next-based

action for customer service

Full Multi-Tennant Edition

MarketCommunication

SAP Cloudfor Asset

https://roadmaps-a60d4e964.dispatcher.hana.ondemand.com/index.html#/

SAPs bi-modale Entwicklungs-Roadmap für die Versorgungswirtschaft

Kontakt:

Dr. Stefan EngelhardtVice President, Industry Business Unit Utilities, [email protected]

Vielen Dank

© 2019 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission ofSAP SE or an SAP affiliate company.

The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and itsdistributors contain proprietary software components of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation orwarranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warrantystatements accompanying such products and services, if any. Nothing herein should be construed as constituting an additionalwarranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document orany related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, andfunctionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reasonwithout notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, orfunctionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differmaterially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and theyshould not be relied upon in making purchasing decisions.

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