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Cognitive Mediators:The coming abundance of empowered makers

Jim Spohrer, IBMDirector, Global University Programs (GUP) and Cognitive Systems Institute Group (CSIG)

Institute for the Future (IFTF): Positive Platforms for a Workable Futurehttp://www.slideshare.net/spohrer/spohrer-iftf-20150930-v1

© IBM 2015, IBM UPward - University Programs Worldwide accelerating regional

development

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Dedication: Doug EngelbartFather of the mouse and

augmentation theory

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Today’s Talk

• What should we know how to make?• What are the right building blocks?

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What can one person know and make?

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The Maker Movement & Open Source Ecology

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“Computing” continues to progress

2035

2055

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1955 1975 1995 2015 2035 2055

2035 one human brain/2055 all human brains

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What exists in 2015?

360,000 100,000 120,000 60,000 150,000

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“The best way to predict the future is to inspire the next generation of students to build it better”

Digital Natives Transportation Water Manufacturing

Energy Construction ICT Retail

Finance Healthcare Education Government

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T-Shaped MakersBreadth & Depth

sector

region/culture

discipline

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Learning to program:My first program

Early Computer Science Class:Watson Center at Columbia 1945

Jim Spohrer’s First Program 1972

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Smart Service System:All entities’ in networkuse cognitive mediatorsto enhance value co-creation interactions

Cognitive Mediators:Cognitive systems with deep knowledge of both customer (user) and provider (expert)as co-creators of win-win value

Entity augmentation boosts both creativity and productivity of interactions

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In Summary

“A service scienceperspective considersthe evolving ecology of service system entities, their value co-creation andcapability co-elevationinteractions, and their capabilities, constraints,rights, and responsibilities.”

Cognitive SystemsEntities

Service SystemsEntities With

CognitiveMediators

Add Rights &Responsibilities

Assisting individuals and organizations to close their service innovation skills gap

and co-create smarter service systems empowering employees, customers, citizens

with cognitive mediatorsin the collaborative service economy

05/03/2023© IBM 2015, IBM Upward University

Programs Worldwide accelerating regional development

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