The Semantic Web meets eGovernment

12
1 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt Fostering self-adaptive e- government service improvement using semantic technologies N. Stojanovic, Lj. Stojanovic, A. Abecker FZI at the University of Karlsruhe K. Hinkelmann FHNW, Swiss G. Mentzas ICCS Athens The Semantic Web meets eGovernment 2006 AAAI Spring Symposium Series Stanford University, California, USA, March 27- 29, 20061

description

The Semantic Web meets eGovernment. 2006 AAAI Spring Symposium Series Stanford University, California, USA, March 27-29, 20061. - PowerPoint PPT Presentation

Transcript of The Semantic Web meets eGovernment

Page 1: The Semantic Web meets eGovernment

1 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Fostering self-adaptive e-government service improvement

using semantic technologies

N. Stojanovic, Lj. Stojanovic, A. AbeckerFZI at the University of Karlsruhe

K. HinkelmannFHNW, SwissG. MentzasICCS Athens

The Semantic Web meets eGovernment2006 AAAI Spring Symposium SeriesStanford University, California, USA, March 27-29, 20061

Page 2: The Semantic Web meets eGovernment

2 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Agenda

Introduction

FIT

Page 3: The Semantic Web meets eGovernment

3 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Introduction: As Is

The web portal is a channel to publish administrative services on-line, spreading from only providing information about a service to completely treating a public service

A large percentage of users still prefer to access government services through traditional channels Users are often lost in the information space of a portal and

need some specific helps that are normally provided in a brick-and-mortar environment

On one hand, the most critical characteristic of a portal is to be inclusive

On the other hand, the delivery of services has to be very efficient

This potential conflict leads to a need for a customized delivery of services

Page 4: The Semantic Web meets eGovernment

4 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Introduction: As Is

Page 5: The Semantic Web meets eGovernment

5 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Introduction: The need

The delivery of public services in a front office should be tailored to the preferences, needs and expectations of each user individually

Together with the advantages of online transactions: no waiting queues no restriction in office hours no driving timeadaptability will help that the acceptance of e-

government exceeds that of real administrative offices

Page 6: The Semantic Web meets eGovernment

6 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Introduction: Challenges

How to capture user’s satisfaction/expectations

Public services are off-line services converted for on-line use

Page 7: The Semantic Web meets eGovernment

7 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

FIT

The overall objective of FIT is to develop, test and validate a self-adaptive e-government framework based on semantic technologies that will ensure that the quality of public services is proactively and continually fitted to the changing preferences and increasing expectations of e-citizens

Page 8: The Semantic Web meets eGovernment

8 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

FIT before after

Page 9: The Semantic Web meets eGovernment

9 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

FIT objectives

a personalized front office (instead of a uniform one) that will enable personalized and „inclusive for all“ access

a quality-driven bidirectional platform (instead of one way service delivery) that will enable context-aware delivery of services and implicit capturing of users’ feedbacks

a customized back office (instead of an inflexible one) that will ensure multi-context views on public services based on the user and quality model

framework to support knowledge sharing between front offices, i.e. how to use best practices learned in one front office in other offices

Page 10: The Semantic Web meets eGovernment

10 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Why ontologies

Ontologies can provide more precise profile models due to modeling background knowledge

Ontologies can provide more descriptive profile models e.g. rule-based profiles

Ontologies can help in sharing personalization models due to their formal nature

Page 11: The Semantic Web meets eGovernment

11 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

data about use

rs‘

behaviour

knowle

dge

abou

t use

rs‘

pref

eren

ces

information

enriched with

eGovernement

context

usage in on-line

servicese.g. „problems in filling-up a form“

“problems in filling-up a form in the process of issuing a driving license for foreigners, by some users”

„there is a group of users (low language skills) which need more information about the issuing licences“

„customize workflow execution:If the user is from this group, Then present more information“

The repetition of the MAPE cycle leads to the continual improvement of an eGovernment system

FIT Scenario

Page 12: The Semantic Web meets eGovernment

12 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt

Thank you