ThyssenKrupp System Engineering Service

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ThyssenKrupp System Engineering - 1 - ThyssenKrupp System Engineering Service Customer Satisfaction is our Business

description

ThyssenKrupp System Engineering Service. Customer Satisfaction is our Business. Our aim is to achieve complete customer satisfaction Service Philosophy. Philosophy. Certificates. We support our customers in the optimal use of their machines and equipment to ensure their commercial success. - PowerPoint PPT Presentation

Transcript of ThyssenKrupp System Engineering Service

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ThyssenKrupp System Engineering ServiceCustomer Satisfaction is our Business

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Our aim is to achieve complete customer satisfactionService Philosophy

We support our customers in the optimal use of their machines and equipment to ensure their commercial success.

This support is founded on the continuous development of our comprehensive process model, meeting the highest quality demands and providing the flexibility of customer-specific product configuration.

We live by the strong belief that long-term partnerships with our customers and employees can only sustain when they are based on trust and mutual respect.

Quality DIN EN ISO 9001:2000

Management System

IQNet ISO 9001:2000 International Certification Network for Quality Management System

VDA 6.4 Quality Management System for

production equipment

TS 16949 Quality System Management for the

parts supply automotive industry

DIN EN ISO 14001 Environmental Management

Philosophy Certificates

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Know-how Transfer

... along the realisation ...

... to the service.

From the concept ...

The Know-how from the product departments flows back into ServiceService Know-how

Engineering

CustomizedEngineering

ProjectManagement

Assembly

Automation

Initiation

Service

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We speak our customers’ languageService Centers worldwide

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Our Service is an integral part of the divisionsProduct lines Service

Forming Dies

Testing Solution

s

Assembly

Systems

Body in White

Training

Spare Parts Management

Maintenance

Operator Models

Technology Consulting and Optimization

Refitting, Relocation, C/S-KD Equipment

Part Producti

on

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Customer benefit

Training by an experienced service organization and equipment manufacturer

Employee qualification meeting your demands

High equipment efficiency

High occuptional safety and employee satisfaction

Quality Assurance

Flexible staff utilization

Clear processes for maximum learning successProduct line Training

Tra

inin

g

Performances

Determine the Demand Profile

Analyze the individual workplace

Prepare the the training concept

Compile the training concept

Organize and execute the training activity

Monitor success

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Ablagepfad und Dateiname (manuell eintragen)

Best practical knowledge for your employeesTraining References

VW Golf IV in Uitenhage, South Africa

Opel Zafira in Gliwice, Poland: Training of 800 workers in operating of control systems and systems engineering

Die Maintenance Training at Vauxhall in Ellesmere Port, England

Technician program UK: Training of employees in knowledge of preventive die maintenance

Magna: Training of maintenance team in hemming technique (theory and practical experience)

Magna: Concept- and techniques- training of project leaders ond project managers

Maintenance/ Commissioning Training on Carrier assembly machines at GM in Silao, Mexiko

Tra

inin

g

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Performances Customer benefit

Minimized cost for spare parts management

Guaranted spare part function at time of installation

Identification of risk parts during pre-sales consultation

Individual and customized warehousing conzept

Our spare parts management reduces your needs to a minimumProduct line Spare Parts Management

Flexible Warehouse Logistics

Combine transport logistics with other customer activitys

Selection and implementation of appropriate IT solutions

Install spare parts warehouses with staff and qualified accounting system

Sp

are

Part

s M

anag

em

ent

Intelligent Spare Parts Management

Early involvement in new equipment design phase

Life-cycle oriented spare parts planning

Consider semi-finished stages in spare parts production

Provide overall solutions

Service Contracts and Consignment Warehouse

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Our spare parts management reduces your needs to a minimumReferences Spare Parts Management

Spare Parts Management Audi A3

Reduction of spare parts budget by more than 20% Standardizationof equipment designs; ABC part classification

Service Contracts VW Lupo and Golf IV Wolfsburg and Brussels

Delivery and installation of hemming steels within 48 h

Consignment warehouse VW Transporter Hannover

Installation of a spare parts warehouse with staff and qualified accounting system

Sp

are

Part

s M

anag

em

ent

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Performances

Develop parameters and target definitions

Compile required processes for the service package

Prepare implementation process

Define the qualification profile and staff selection

Provide the service while continually monitoring the parameters

Provide feedback on experience to serve as input for process optimization

Customer benefit

Efficiency increase by availability optimization

Turn fixed costs into variable costs ( personal costs)

Focus on the core business

Reduce complexity

Flexibility in sourcing service packages

Use of qualified procedures and methods

Highly competent staff

Transparency of performance and reults

Prolonged warranty

To us, maintenance means to ensure your productivityProduct line Maintenance

Main

tenance

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To us, maintenance means to ensure your productivityMaintenance References

Volkswagen Wolfsburg and Brussels

Service contracts for hemming equipment and 48 hours spare parts service at Wolfsburg and Brussels

Prepare checklists and inspection schedules.

Porsche Zuffenhausen

Maintenance assistance

Integration of customer‘s staff into equipment maintenance.

Service Center Daimler in Stuttgart

24/7 in-situ Service

BMW X5 and Z4 in Spartanburg, USA

Inspection Framing, Hemming technology, Lifting- and Rotating unit.

Analysis of current situation.

Prepare checklists and inspection schedules.

Maintenance.

Complete maintenance for

Forming dies at Jaguar in Halewood, England.

BIW equipment for Volkwagen in Kaluga, Russia.

Main

tenance

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Main

tenance

Spare parts managementService Maintenance CleaningAttendance Training

• Training -

Central IMaintenance

• IPS System -

-•Spare parts management •Preventive maintenance (grippers) -

Requirement / Responsibility VW RUSTKSE

Decentral Maintenance

• General fault clearance -

assistance• TPM

•Repair -

Requirement / Responsibility VW RUSTKSE

Full Service PackageReference: Complete maintenance volumes / Body-in-White VW Kaluga, Russia

Maintenance: BIW VW Russia

Active support by central functions at TKSE for superordinate themes

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Situation 2001

Increase your operational availability through our proactive maintenance concept Reference: Die Maintenance at Jaguar, Halewood, UK

Current situation

Reactive Maintenance –“trouble shooting” only

Preventive maintenance processes not in place

Significant production losses evident

Die condition worsening causing quality concerns

Proactive maintenance of390 die sets

Two maintenance events per die and year

Production availability >97%

Parts Per Million Rejection Rate improvements clear

Expanded to two futher locations with the OEM

Workforce transfer(Existing - TK Drauz Nothelfer)

Qualification program

Shop floor reorganization

Visual management implementation

Moderate invest in new equipment

Quality management implementation

Nothelfer Preventive, Die Maintenance (PDM), Concept implementation

Approach

Main

tenance

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ThyssenKrupp System Engineering

Record the current situation

Identify potentials by equipment weak point analysis and process analysis

Define the intended situation and parameters to achieve the target

Prepare implementation activity budgets with regard to cost and timing

Implement optimization according to target values

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Conception and implementation of activitys for productivity increase: Volume increase while reducing costs

Increase process reliability

Free inhouse recources through presales service: Feasibility studies, task sheets, engineering, qualified supplier selection

Start-up and phase-out strategies

New Technologies are a welcome challenge for usProduct line Technology Consulting and Optimization

Tech

nolo

gy C

onsu

ltin

g a

nd

Op

tim

izati

on

Performances Costumer benefit

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ThyssenKrupp System Engineering

24/7 h Hotline

Spare parts management

Training

Reducing of reaction time: fitter on-site in 2h

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Line optimization

Automation of the stations with critical cycle time Relocation of line components / Re-organisation of the manufacturing process

Output improvement of your facilities by optimization, refitting and service Reference: Output optimization DAF trucks XF and CF cabins in Westerlo, Belgium

Integration of service package into the basic scope of performance

Scope

Tech

nolo

gy C

onsu

ltin

g a

nd

Op

tim

izati

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Performances

PlanningRecord the current situation, layout planning, design, adjust to new environment, transport and logistics plan, risk evaluation, supplier selection

Disassembly and Transportation Qualified assembly site management, resource control

Setup, Refitting and Commissioning Adjust infrastructure, measure and assemble the equipment,

commissioning

Quality Check / Optimization Phase Record component quality, compare actual and target situation,

define actions, implementation with efficient matching and QA-processes

Stand-by Phase Qualified owner support by expert staff

Customer benefit

Turn-key solutions at fixed prices

Technology and component competence of an equipment manufacturer

Efficiency increase of existing lines and reduction of capital expenditure

Productivity increase of existing lines

Cost benefit by using the worldwide service network.

Combine new and used components from a single source incl. warranty

To us, the component quality is the indicator for successProduct line Refitting, Relocation, C/S-KD Equipment

Refitt

ing

, R

elo

cati

on, C

/S-K

D E

quip

ment

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Relocation from 4 locations: Ellesmere Port, Antwerpen, Bochum, Eisenach to Gliwice.

Relocation timeframe: 4 months

Motor compartment complete, hemming equipment for doors, tailgate, bonnet and sunroof, mid-frequency controls including robots

Adjust level of automation throughout all production processes

Integration of 4 types (HB, NB, SW, DV) in existing line

Relocation from 4 locations in only 4 monthsReference: Relocation of Opel Astra T3000 to Gliwice, Poland

Challenge

Refitt

ing

, R

elo

cati

on, C

/S-K

D E

quip

ment

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Performances

Analyze and setup the legal framework.

Determine production parameters

Define interfaces (media, logistics).

Prepare a staff and resource plan

Prepare and determing a financing model.

Setup an emergency strategy to safeguard production availability.

Costumer benefit

Alternative financing models.

Efficient operation (efficiency, quality) of the unit ensured by manufacturer‘s expertise.

Turn fixed production costs into variable costs.

Capital available to focus on core processes (product development, marketing, brand development).

Focus on shareholder value/ financial key figures.

With our extensive experience we help you to raise your production efficiency Product line Operator Models

Op

era

tor

Mod

els

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VW Golf | Maintenance

Relocation of BIW production of Chrysler Voyager to MagnaSteyr (Austria)

Relocation of BIW production from Luton to Ellesmere Port, UK

Service contracts for hemming equipment 48 hours spare parts service

at Wolfsburg and Brussels

Modification and optimization of BIW equipment Mercedes E-class

Several relocations, e.g. Germany to Brazil

Opel Frontera |RelocationMercedes-Benz E-Klasse | Optimization of BIW equipment

VW Lupo | Relocation

Service References

Relocation of BIW production of Ford Escort from Saarlouis to Halewood (Great Britain)

Ford Escort | Relocation

Chrysler Voyager | Relocation

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We bring your requirements to the pointService Contacts

Carlos CieminskiTel.: +49 (0) 421 6888 – 1350 | E-mail:

[email protected]

Global Service

Torsten RohlfingTel.: +49 (0) 511 74091 – 518 | E-mail:

[email protected]

y Systems

Heinrich LisserTel.: +49 (0) 421 6888 – 1500 | E-mail:

[email protected] LaubenthalTel.: +49 (0) 68 71 60 – 2100 | E-mail:

[email protected]

Forming Dies

Body in White

Testing Solution

s