TorchFi platform

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Enabling brands to engage with their customers over wifi without a mobile app A Real World Digital Engagement Solution

Transcript of TorchFi platform

Enabling brands to engage with their customers over wifi without a mobile app

A Real World Digital Engagement Solution

Market Need - Offline to Online● In-store digital engagement

over mobile

● Personalization as supported by online players

● Overcome distribution challenges of mobile apps

● Identify loyal customers when they walk into the store

Digital Engagement Over WiFiConnect to WiFi from your

phone

Log-in screen pops-up on the consumer phone

TorchFi identifies the customer

Personalized engagement enabled through browser

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Retail

In-store Digital Engagement

Customer Feedback

Personalized Offers

Digital Catalog

Loyalty Points Redemption

Android SDK or Brand’s App

SDK

● Torch SDK maps mobile app user to phone data recorded by Torch● Hyper local promotions to users within a range of 300 ft from the store. ● Customer check-in notification sent to the store manager

Food Court&

Restaurant

TorchFi Enabled Food Court

Select a restaurant from below

Restaurants offering online ordering gets listed

Steamed chicken dim sum

Recommended Soups Starter

+

₹200

_1

Schezwan chicken fried rice

+

₹250

_1

User can select items from one or more restaurants

Order ConfirmationChicken dim sumFrom: Beijing BitesQuantity: 2 ₹400

Chicken DosaFrom: EmpireQuantity: 1 ₹280

Chole BatoreFrom: Punjabi by natureQuantity: 1 ₹140

Coco LocoFrom: Mad Over DonutsQuantity: 2 ₹300

Confirm & Pay

Total ₹1120

Consolidated bill presented to the user

Select your payment preference

Credit/ Debit Card

5% cashback upto 200

10% cashback

Free 1GB data

User can pick from multiple payment options

Order Delivery

DM-ORION 16:45Your order at Beijing Bites is ready to be picked up

Order from: 99xxxxxxx Time: 16:35Items:Chicken Dim Sum - 2Veg Manchow Soup - 1 Ready

Order from: 99xxxxxxx Time: 16:15Items:xxxxxxxxx Ready at: 16:20

Order from: 99xxxxxxx Time: 16:25Items:xxxxxxxxxxxxxx

● Restaurant gets a real-time notification for orders placed along with customer’s phone number

● Staff clicks on ready when the food is ready to be collected

● User gets a notification over SMS● User can also check status of the order

on the captive portal

Ready

Feedback & Itemized Rating

DM-ORION 16:45Would you please give us a feedback for your meal at Orion Mall food court

FeedbackChicken dim sumFrom: Beijing Bites

Chicken DosaFrom: Empire

Chole BatoreFrom: Punjabi by nature

Coco LocoFrom: Mad Over Donuts

Feedback

Comments

Experience of ordering through mobile phone

Send

● TorchFi identifies when the user has left the food court premises and send a feedback request at real-time over SMS

● TorchFi records ratings for each dish ordered by the customer

● The averaged out rating is shown on the menu

● Food recommendation is published based on order trend data recorded by TorchFi cloud

● Comments are recorded and available as part of analytics to the support staff.

Salon & Spa

WiFi Access Use CaseSalons can provide free wifi access to the customers inside the store. This allows Salons to

collect customer data and track repeat/loyal customers when they visit the store. Torch identifies

the loyal customers and send a notification to the store manager. This could also be used to

promote products to the customers inside the store.

Enter the below details and sign in for free internet access

Name

Mobile

Get Password

Thank you for signing up <Name>. Password has been sent to your mobile <number>

Password

Sign In

Change my mobile number

Send password again

You have successfully logged in for free internet access. You have free access till HH:MM

Salon Free WiFi

Feedback & Social Media EndorsementHope to see you again soon. Please leave your valuable feedback at http://bit.ly/CsA47s

● TorchFi identifies when a customer has left the salon

● An SMS can be sent to the customer requesting for feedback regarding their experience

● Request the customer to post review on social media

● TorchFi also notifies the salon manager regarding the feedback from the customerThank you for visiting salon. Please like

our facebook page and get updates about events and offers http://bit.ly/CsA47s

Loyal Customer NotificationTorchFi is able to track repeat

visitors at the store and send a

real-time notification to the store

staff either through a mobile

application or SMS. This allows

the store staff to greet the

customer personally and

recommend them products based

on their past purchase history.

CRM

Torch Presence

Ms. Jennifer has arrived at the store. She last visited on 12th April and got a senior stylist haircut.

Traction

Live at over 60+ stores

Contact

Anup [email protected]