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Agile Organizationen auauen und gestalten

Boris Gloger, Manage Agile, Berlin, 2013

Boris Gloger/ Jürgen Margetich

Agiles Management in der Praxis

Das Scrum-Prinzip

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Coffee

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MacBook

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MacBook

2000 2001 2002 2003 2004 2005 2006

Features Delivered per Team

Days between Major Releases

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Lack of visibility

from a presentation of salesforce.comScrum Gathering Stockholm 2008

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Resource Bottlenecks

Unpredictable release dates

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Lack of responsiveness, lack of team alignment on priorities

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Unhappy customers

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Gradual productivity decline as the team grew

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Trends

Next Generation

Creative Surplus

war for talents

18

19

from a presentation of salesforce.comScrum Gathering Stockholm 2008

Change Management

Agile Transition

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When you start here?

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Now: a Factory Worker is

100 times more productive

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The invention of 1890 to 1920:

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MANAGEMENT

Media Entrepreneurs http://www.youtube.com/watch?v=YAbpmkqn6JE

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changing farmers and service people to factory people

WE HAVE made tremendous progress in our ability to operate complicated systems, even large ones; we’ve done this by studying b r e a k d o w n s a n d a d j u s t i n g accordingly.

Peter Drucker

„Without management the modern organization is not possible.“

"the man who invented management" (New York Times).

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People like you and me: university degree and/or a profound business training

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Knowledge Worker

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Hospital

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We are not manageable - we are professionals who know what to do

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We are not managable - we are professionals who know what to do

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Individual vs Organization

Alignment

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So we need a way to create an organization t h a t b a l a n c e s t h e knowledge worker with t h e n e e d s o f a n organization

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What does this mean for management in 2020!?

Products

TALENTS

Passion for

Finding the right

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And then go out of their way!

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On what level must such an organization serve its knowledge worker?

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Means of Implementing

Strategy

Strategya

Stars

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What type of organization does this today?

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Hospital

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Professional Service Firms

Professional Service Firms

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Self-Organization needs Leadership

Alignment

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People need leaderhip

because ...

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Leadership provides:

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Status

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Meaning!

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Orientation!

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Rewards

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Fairness!

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Belonging!

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Means of Implementing

Strategy

Strategya

Stars

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Some large Enterprise started to change:

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f.e. IBM is not a product

company any more - IBM provide services

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8 principlesbeyond product- and software development

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Customer delight

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FocusWhen Jobs returned to Apple in 1997, one of the first things he did was trim the product line, focusing employees on four clear projects. He liked to explain his strategy while drawing on a whiteboard, like a professor of management. -- Fast Company, http://www.fastcompany.com/magazine/165/steve-jobs-legacy-tapes

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one movie at a time

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LIMIT work in progres

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Doing as a Way of Thinking

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self - organized teams

1028_SummitII_AgileDevelopment | B. Lichtenberg ETAS/NE | 22.11.2011 | Internal | © ETAS GmbH 2011. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.89

interpretation ONE

Team is a development team only, that consist of DEVELOPERS!

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Doing as a Way of Thinking

Hier muss jetzt ein Bild hin ---- Das zeigt, wie einerseits Scrum als reine implementierungsmethode verstanden wird.

common starting point using Scrum

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Doing as a Way of Thinking

Hier muss jetzt ein Bild hin ---- Das zeigt, wie einerseits Scrum als reine implementierungsmethode verstanden wird.

next level involve:

AnalysisDesignImplementatonTesting andOptimization into one cross-functional team

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Doing as a Way of Thinking

Team is a product development team, that consist of all people that are involved in the product development:Under the rugby approach, the product development process emerges from the constant

inter- action of a hand-picked, multidisciplinary team whos members work together from start to finish. Rather than moving in

defined, highly structured stages, the process is born out of the team members' interplay. A group of engineers, for example, may start to design the product (phase three) before all the results of the feasibility tests (phase two) are in. Or, the team may be forced to reconsider a decision as a result of later information. The team does not stop then, but engages in iterative experimentation. This goes on in even the latest phases of the development process.

The self-organizing character of the team produces a unique dynamic or rhythm.

1986 - The New New product development game, by Hirotaka Takeuchi and Ikujiro Nonaka, HBR

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Integrated team - or at least respect and an understanding of each other

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Doing as a Way of Thinking

Hier muss jetzt ein Bild hin ---- Das zeigt, wie einerseits Scrum als reine implementierungsmethode verstanden wird.

Get involvement of all other departments

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Means of Implementing

Strategy

Strategya

Stars

Success needs Management

Management creates decision rules

Don Reinertsen - Second Generation Lean Product Development 2011

Let’s return the example of the Boeing 777 discussed in Principle E13. The

weight of a new commercial aircraft is a critical performance variable. Aircraft designers provide weight guarantees that can cost millions of dollars if

they are breached. Since weight is a key success factor, does this mean that the program manager should get involved in all weight decisions? No, he simply must control the economic logic used in making these decisions. For example, if every engineer

knows that the program manager is willing to sacrifice up to $300 of unit cost to save a pound of weight, thousands of engineers can make the correct weight decisions. This provides full economic control without requiring higher levels of management to participate in each decision. And if we can get control without participation, this saves a great deal of time for management. Using decision rules brings another more subtle benefit. When management focuses on communicating and articulating the economic logic behind decisions, they develop the organization’s capacity to make sound economic decisions. In contrast, consider what happens when only management knows the logic behind decisions. Engineers are told, “This seemingly bizarre decision is actually best for the company due to mysterious and sophisticated reasons that are too esoteric to articulate.” This develops a culture of magical decision making, where everybody feels they can make great decisions unencumbered by either analysis or facts.

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Client driven iterations

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Customer Focus

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Design Thinking

Don´t Ask the Customer

Design a solution that the customer needs!

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Why to do iterations and increments?

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it is so much more

productive

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Fail FAST

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Client 1

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Client 2

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Deliver value to client in

each iteration

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Be open about issues and impediments

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create context for continuous self-improvment by the teams

109

After Action Review

be a story teller

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The new management approach: a blend of professional service firms with agile thinking!

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boris.gloger@borisgloger.com