Post on 14-Sep-2020
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Relevant Topics
DQS OverviewAndre Dubsky /DQS EuRA GQS Serviceteam Jochen Muskalla / DQS EuRA GQS Lead Auditor
EuRA Global Quality Seal The Certification ProcessAccount Manager Natalia Campañá /DQS EuRA GQS Serviceteam
Overview of Standard and Training informationMartina Scharwey / KMS Consult
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS. The Audit Company.
The Audit Company.
Three words that stand for what we are and what we do:
We are specialists for audits.
For management systems and processes.
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Integrity, competency and reliability
Our focusThe way how companies are managed and organized, focusing on people, systems and processes.
The basis of our businessAccredited and approved according to more than 100 standards and numerous industry- or association-specific rules and regulations.
Our targetTo provide management with specific evidence and guidance for action.
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS. The Audit Company.
Frankfurt a.M. - Berlin - Hamburg - München - Stuttgart
Since 1985: Specialist for audits and certifications
Founded by DIN and DGQ
First certification body in Germany and third one worldwide
Currently biggest subsidiary of DQS Holding GmbH
In Germany: 800 auditors
with about 25.700 audit days per year
More than 28.000 certified sites worldwide
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS Shareholders
Renowned partners High reputation in business and politics Independence and reliability
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS Group international
57.000 certified sites in more than 130 countries
Around 80 offices in almost 60 countries
2.500 auditors worldwide ensure local presence
More than 20.000 customers from all business sectorsTogether with 37 IQNet partners, DQS Group is part of the world‘s largest certification network
DQS
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS Group Vision 2018
“We are the preferred partner for certification, auditing and assessments – recognized for our competence in supporting business success and organizational health of our customers.”
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Why External Assessments?
Holistic, neutral view from outside on people, processes, systems and results
High level of assurance for decision-making
Sustainable trust
Consolidation of image and competitiveness
Added value for interested parties
Worldwide recognized certifications
“And as far as certification is concerned: where else can you find objective, outside feedback in such great detail, to help you find the most important parameters for your own fine-tuning?” Andreas Hüllhorst, Geschäftsführer, Hottinger Baldwin Messtechnik GmbH
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Our audits for your targets
Our audits
… are an intelligent and individual approach to your processes and management systems, based on a strong and mutual dialogue
… are used to evaluate if management systems or processes have been established, are clearly understood and implemented ...
… and if they are suitable to achieve planned objectives
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
„DQS demonstrates what audits are supposed to be today: An individual partnership for the benefit of the customer. We, as auditors, live this principle -through a practical, pragmatic, creative and flexible approach.”Martin Röper, DQS-Auditor
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Our auditors – DQS’ highest asset
More than 800 auditors perform about 25,700 audit days per year for DQS and its customers Industry experts with a holistic view of people, processes
and results Balanced mix of expertise, pragmatism, social and
methodical competence Mostly appointed for more than one standard Integrated in the worldwide DQS training concept
They all share the same understanding and level of ambition, laid down in the directive for excellent assessments ("Good Audit Practice“).
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS Auditors
Know-How and practical experience of many years Excellent knowledge of
businessmanagement Qualified for various
standards,for the most part High level of intercultural
competence Regional proximity
(2,500 auditors worldwide) Participation in regular
international DQS trainings
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Whatever goal you aim for - we will help you to achieve it across all industries.
Individual performance is our credo
Certification audit Process audit Supplier audit Compliance audit Performance audit Integrated system assessments Group certification International projects like joint audits with partners of
IQNet
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
DQS-Events
Customer Days: Topics across all industries
Customer Forums: For general as well as industry-specific standards
Workshops: Intensive exchange on topics based on everyday work environment
Webinars: Short, compact, competent, online
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
News, Services, Downloads Global customer database with certificate download
Worldwide customer center MyDQS
Online newsletter
Customer events with online registration
www.dqs.de (en )
Internet: www.dqs.de
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Performance portfolio (excerpt)
Focusing on qualityISO 9001
SustainabilityISO 14001, ISO 50001, EN 16247-1, ISO 26000
Occupational Health andSafetyBS OHSAS 18001, BGM
Social ResponsibilityIQNet SR10, SA8000SEDEX/SMETA
Risk ManagementISO 31000, ISO 22301,EXCiPACT
Train & TransportationIRIS, SQAS, GDP
AerospaceEN/AS 9100, EN/AS 9110, EN/AS 9120
Automotive ISO/TS 16949, VDA 6.x, StVR,Prototype protection
Information SecurityISO 27001, ISO 20000-1, ISIS, Data privacy
Business ExcellenceDIN SPEC 77224, ISO 10002
Health and Social WorkEN 15224, KTQ, IQMP
Education Company AZAV, ISO 29990, Q2E
Association SpecificAssessmentDStV, GQS, Golf & Nature
Corporate and process-specific Assessments
Food & Hygiene ManagementHACCP, BRC, IFS
Medical ProductsISO 13485, PAL, ISO 15378
Integrated Management Systems
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
IQNet
GQS auditorDQS Office
EuRA GQS Worldwide
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Customer specific Assessments
The EuRA Global Quality Seal:
If you don’t have yours yet,
we want to help you to get it!
Association specific
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Topic
EuRA Global Quality Seal
Certification Process
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Value and Benefit
EuRA members quality management system raises quality and service delivery Management review Internal audits, Customer satisfaction survey
EuRA Global Quality Seal established common and comparable quality system requirements KPI’s Policies
DQS certification process guaranties third parties approval straightforward audit and same day certification process minimal budget outlay, high return
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Standard
… is a quality standard developed specifically for therelocation business.
… is applicable to all relocation organisations.
… regardless of type, size or services provided.
… will be revised at least once a year.
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Initial contact EuRA office
First step
EuRA members get in contact with the EuRA officeEuRA is looking after the administration process of certification and recertification. They are the ones who provide the Quality Standard and send you helpful templates and forms.
Members have to pay a registration fee to EuRA.
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal (GQS)
Certification Process
Certification ProcessMember gets Basic Data Sheet, fills it up and sends it back to gqs@dqs.de
EuRA GQS serviceteam sends information folder and offer/order letter. Once the order is signed audit dates will be committed
Optional on-site visit with quality pre-check
with certification ceremony at end of the day
Optional interim audit after 12 monthsin home-office
Auditor contacts client to order documentation (audit stage I), Auditor checks docs in home office off-site and gives feedback
One day visit on-site (audit stage II)
Recertification after 24 months
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA member looks at DQS Website
Contact DQS
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA member downloads Basic Data Sheet
Contact DQS
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Offer and Order
EuRA member fills up basic data sheet and sends it to
gqs@dqs.de
EuRA member gets offer/order and information folder
Handout with contact information
Product information with proceeding
General Business Conditions DQS
EuRA member sends back the signed offer to
gqs@dqs.de
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Certification Costs
Possible discount a certified quality management system for recertification: Interim audit had taken place in combination with another management system
Multi-site assessments are an option
Combination of GQS and ISO 9001 assessments arepossible
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Audit dates
Audit takes place in two parts
Stage I: off-site document analysis in home-office auditor
Stage II: on-site assessment
EuRA member informs DQS about date of readiness to
be certified
Commitment of audit dates for stage I and II
3 months prior to date of readiness
Timeframe between stage I and stage II should be
1 month
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Assessment
4 weeks before stage 1 date Auditor requests documents
EuRA member sends documentation to the Auditor
Auditor checks documentation off-site in home-office
and gives feedback to the member (report part I)
Auditor comes on-site for system assessment
checks and evaluates if the requirements of the EuRA
Quality Seal are fulfilled
elaborates the scope of improvement
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Fulfilment of requirements
If the requirements are fulfilled the Auditor hands over the report (report part II) and the certificate to the EuRA member
If the requirements are not fulfilled there is a written agreement for corrective
measures and notification of the closed corrective measures
corrective measures have to be closed within three months
or - if necessary - another on-site audit day take place (extra costs)
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Overview
Analysis of the documentation (Home office)
Written report concerning the documentation (Home office)
Audit (on-site)
Written report concerning the documentation, written report concerning the audit(Hand-over on-site)
Certificate valid for two years(Hand-over on-site)
Optional interim audit after one year
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Quality Seal Topic
Overview of Standard Martina Scharwey / KMS Consult(ms@kmsconsult.de / www.kmsconsult.de)
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Minimum Requirements for the external Audit
Quality Manual Mission, Quality Policy, Policies, Measurable Objectives
and Key Performance Indicators (KPIs) Defined Processes Client/Customer Satisfaction and Complaint
Management Management Review
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Quality Categories
Mission, Quality Policy, Objectives and Key Performance Indicators (KPIs) Have to be developed and implemented Pre-defined objectives and KPIs are measured,
met or exceeded
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Quality Categories
Management Responsibilities and Leadership Following policies have to be developed, documented, implemented,
communicated, reviewed and understood: Compliance Management, Corporate Social Responsibility Policy, Health and Safety Policy, Anti Corruption / Anti Fraud Policy, Environmental Management Policy, Business Continuity Management Plan, Data Integrity and Information Security Policy
Technical, business and personnel resources are planned by management
All employees as well as partners and subcontractors working on the account have to be trained/instructed on a regular basis.
Job descriptions are in place Employees have to be evaluated annually Customer and client requirements have to be understood
and met satisfactorily Annual Management review
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Quality Categories
Organisation and Planning Responsibilities are defined A company specific Process Model visualizes
the Quality Management System and is documented
Processes are planned, managed and improved continuously
Outsourced processes and services are defined. Partners and suppliers are evaluated.
Services Core and subsidiary services of DSP‘s and
RMC‘s are defined as processes Cost tracking is implemented
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Quality Categories
Client / Customer Satisfaction and Complaint Management „Client Satisfaction Survey“ „Transferee Satisfaction Survey“ Complaint management process is
implemented Procedure of handling incorrect
services is defined Causes for defective services must be
analysed and corrected
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Quality Categories
Documentation Quality Manual (on paper or electronic devices) Method of documentation and filing is defined Internet and e-mail fulfil the GQS requirements
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Stays Relevant
Every year update of EuRA Global Quality Seal Standard We collect feedback, ideas and input from you … EuRA and EuRA members External Auditors
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
After Signing the Contract
Goal Setting Timing of DQS site visits/external audits
(pre-audit y/n?) Development of QM system Checking and analysing existing documents
Personnel Matters Quality Manager Complaint Manager Chief Compliance Officer Quality Team Who is doing what?
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Documentation Quality Manual Paper or electronic version Process based structure Documented processes (flow chart, wording, type)
Management of documents and quality records Definition of process for new/revised parts of
Quality Manual Definition of process for new/revised documents
and forms Storage of these documents (old versions)
Management Review
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
ProjectManagement
Leadership
Infrastructure Employees
EfficientProject Management
Objectives
Measurement
Training Teamwork
Communication
Empowerment ofPeople
Management Support
Success Factors – Use as Marketing ToolSuccess Factors
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Topic
Training information Martina Scharwey / KMS Consult(ms@kmsconsult.de / www.kmsconsult.de)
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
EuRA Global Quality Seal Training
EuRA Global Quality Seal Training is only offered by EuRA
Organisation by EuRA (www.eura-relocation.com training & group events, webinars)
On-site organisation per individual member by Martina Scharwey / KMS Consult(ms@kmsconsult.de / www.kmsconsult.de )
www.dqs.de DQS GmbH Deutsche Gesellschaft zur Zertifizierung von Managementsystemen
Training Information
„Basic EuRA member EuRA Global Quality Seal Training“ (1 day session)
„Basic EuRA Global Quality Seal Training“ plus Workshop (2 day session)
Web-based EuRA Global Quality Seal training is possible and will be organised by EuRA
Combination of „Basic Training“ and „Workshop“ in an one day session is possible, maximum of 25 participants
Training facility has to be provided by EuRA / member company
DQS GmbHDeutsche Gesellschaft zur Zertifizierung von Managementsystemen
August-Schanz-Straße 21 60433 Frankfurt am MainTel.: +49 69 95427-0E-Mail: info@dqs.de
Thank you…