Post on 12-May-2022
IT-Symposium 2007
www.hp-user-society.de 1
18.04.2007
Enterprise Messaging Management mehr
als nur E-Mail Archivierung…
Volker Schlittenhardt
Senior Channel Solution Manager
EMEA Central Region
18. April 2007
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Wie sah der Geschäftsverkehr früher
aus….
• Es gab in der Regel zwei Wege der Kommunikation
– Per Post oder Fax
• Prozessablauf damals:
– Informationseingang in der Poststelle oder im Sekretariat• Posteingang wurde, wenn nicht als persönlich oder vertraulich gekennzeichnet, geöffnet
– Erfassung im Postbuch oder durch Posteingangsstempel
– Weiterleitung an zuständige Abteilung
– Endgültige Ablage im Archiv
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Geschäftsverkehr heute….
• Viele Wege der Kommunikation
– Per Post oder Fax
– Instant Messaging
– aus Applikationen heraus
• SAP, CRM, ….
• Prozessablauf heute:
– Fast nicht mehr kontrollierbar durch• Weiterleitung an verschiedenste Personen und Systeme
• Verschiedenste Arten der Ablage
• Ständig neue Kommunikationswege -und Medien
• ……
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Agenda
Our Strategy11
Introduction Enterprise Vault22
Conclusion / Questions33
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Agenda
Our Strategy11
Introduction Enterprise Vault22
Conclusion / Questions33
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Messaging
CRM
Supply Chain
ERP
General Ledger
1985198519851985 1990199019901990 1995199519951995 2000200020002000 2005 …2005 …2005 …2005 …
75%Fortune 500 LitigationInvolves Discovery OfEmail Communication
75%Of A Typical Company’sIntellectual Property IsContained Within Email
FocusFocusFocusFocus
“If Email Is Down,“If Email Is Down,The Business Is Down”The Business Is Down”
Messaging Is Increasingly Mission Critical
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VoiceVoiceVoiceVoiceIMIMIMIMCollaborationCollaborationCollaborationCollaborationEmailEmailEmailEmail
Exchange, Domino, Exchange, Domino, Exchange, Domino, Exchange, Domino, SMTP, …SMTP, …SMTP, …SMTP, …
Files, SharePoint, Files, SharePoint, Files, SharePoint, Files, SharePoint, Web, …Web, …Web, …Web, …
Yahoo!, AOL, MSN, Yahoo!, AOL, MSN, Yahoo!, AOL, MSN, Yahoo!, AOL, MSN, LCS, …LCS, …LCS, …LCS, …
Call Monitors, Call Monitors, Call Monitors, Call Monitors, Voice Mail,Voice Mail,Voice Mail,Voice Mail,
VoIP, …VoIP, …VoIP, …VoIP, …
Messaging Management EvolutionMessaging Management EvolutionMessaging Management EvolutionMessaging Management Evolution
Messaging Is More Than Email
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Enterprise Messaging Management
Keep Systems Up, Keep Systems Up, Keep Systems Up, Keep Systems Up, Costs DownCosts DownCosts DownCosts Down
11111111Keep Bad Keep Bad Keep Bad Keep Bad Things OutThings OutThings OutThings Out
22222222Keep Important Keep Important Keep Important Keep Important
Things InThings InThings InThings In
33333333Keep Things As Keep Things As Keep Things As Keep Things As Long As NeededLong As NeededLong As NeededLong As Needed
44444444Find Things And Find Things And Find Things And Find Things And
Mine ThemMine ThemMine ThemMine Them
55555555Enterprise
VaultEnterprise
VaultEnterprise
VaultSYMC Mail
SecuritySYMC Mail
Security
STORE MANAGE DISCOVER
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Challenge: Users Get A Lot Of Email!
Implement Email Quotas
Users Hit Their Email Quotas
Users Create PST Files
Store PSTs On Laptop
Store PSTs On Network*
Still Using Storage and
Backup
Risk Of LossLegal Search Challenging
Help Desk Calls: PST Corruption and Quota Issues
*Microsoft doesn’t support PSTs on network (Microsoft KB
297019)
Don’t Implement Email Quotas
Mailboxes Get Bigger and Bigger
Storage Costs Grow
Exchange Performance Suffers
Backup/Restore Windows Grow
Missed SLAs or Costly Snapshots
But I Have Email Quotas…
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Joe’s Mailbox
Backup System
Offsite Tapes Sally’s PST File Sally’s gmail Acct.
Jack (external)X X
XSally’s Mailbox
Exchange Server
But I Delete Everything After 30 Days…
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Backup System
Offsite Tapes
Sally’s PST Files
Exchange Server
Export email from Exchange mailboxes
Restore email from local backup tapes
Restore email from offsite backup tapes
Image laptop to retrieve PSTs (+ take from server)
Hand off to third-party data restoration service
providers
De-duplicationCulling
Indexing / searchFiltering
Password cracking
All $ per item
Expensive review
Expensive review
But I Don’t Have A Discovery Problem…
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Agenda
Our Strategy11
Introduction Enterprise Vault22
Conclusion / Questions33
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Email Severs
Instant Messaging
Collaboration
File Servers
Desktops/Laptops
How Do I Store This Information?
Store• Old data => cheaper disk• Eliminate duplicate copies• Reduce backup time/cost• Centrally capture all data• No change for end-users
Archive
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Microsoft Exchange
Microsoft LCS
Microsoft SharePoint
Microsoft File Share
Microsoft Office
How Do I Manage This Information?
Manage• Classify and tag data• Migrate over life of content• Enforce retention policies•Automatically expire• Log all actions
Archive
Policies & Content
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Microsoft Exchange
Microsoft LCS
Microsoft SharePoint
Microsoft File Share
Microsoft Office
How Do I Discover This Information?
Discover• Index email, attachments, files• End-user search• Global search• Secure access control• Review and workflow
Archive
Policies & Content
Sales
Legal HR
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Enterprise Vault --- How it works…
Transfer
Secondary
Data Store
Primary
DataStore
Links
SearchAnalyzeRetrieveDisclose
�Secure
�Rationalize
�Categorize
�Retain
�Index
�Audit
�Future Proof
�Share
�Expire
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• Typically
• By age
• By % of quota
• Combination
• Additional options
• Items > size
• Min. archiving age
• Delete original
• Shortcut contents
• By folder
Store: Mailbox Archiving Policies
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• Icon indicates archived
• Otherwise normal (delete, forward, reply, preview pane, etc.)
• Toolbar buttons and menu options to archive, restore and search
• Also option for client-less deployment (“Universal Shortcuts”)
Store: Seamless Outlook User Experience
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Alert
Locate
Search remote Search remote registries & file registries & file systemssystems
Determine ownershipDetermine ownership
Migrate
Schedule ingestionSchedule ingestion
Determine postDetermine post--migration policy:migration policy:
•• Delete PSTDelete PST
•• Leave PSTLeave PST
Access:Access:
•• Exchange shortcutsExchange shortcuts
•• Archive ExplorerArchive Explorer
Alert
Collect in Collect in temporary storage temporary storage locationlocation
Collect
Store: Automated PST Migration
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Store: Automated PST Migration
Avoids common .PST problems
� Storage waste/consumption
� Data leakage (IP theft)
� Data loss (accidental deletion)
Reduces impact on backups
� Assuming .PSTs are backed up!
� Single instance reduces size
� Reduces backup windows
Retains corporate knowledge
� Enables retention enforcement
� Removes risk of accidental deletion
� Ensures discoverability
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Store: Seamless User File Access
Policies
� Grouping of rules
� Per volume or folder
� Based upon metadata
� Size, age, name,…
Actions
� Allow deletion
� Archive
� Do not archive
� Delete (e.g., MP3)
� Retention (e.g., 7 years)
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• What it does…
– Capture from public (e.g., Yahoo!) or corporate (e.g., LCS) IMs
– Archive and retain in EV directly via API
– Index, search and review via CA and DA
Store: Instant Messaging
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Option: SAP Agent for Gamma S/W
• What it does…
– Connector to Gamma Software
– Gamma archives documents, reports, records from SAP
– Gamma creates XML files which are archived in EV
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Intelligent
Classification
User-Driven Classification
Rules-Driven Classification
Classification By 3rd-Party
RM/ECM
Intelligent
Retention
How Long Should I Keep
This?
Where Should I Store This?
Intelligent
Discovery
How Do I Find This In The
Future?
Manage: Intelligent Archiving
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Manage: Automated Classification Engine (ACE)
• What it does…
– Classify email based upon properties, content, etc.
– Set retention of items
– Tag items for improved search/review in CA, DA
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Manage: User Classification Engine (UCE)
• What it does…
– Classify email based upon popup for users
– Displayed at send and/or read of email
– Set retention and metadata for improved search
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Discover: Windows Desktop Search
• User can search live and archived email from WDS
– Included in std. EV Mailbox Archiving license
– WDS indexes user’s Offline Vault
– User can search EV server from WDS
• Improved usability for end-users
– Search live and archived email from one place
– Also search desktop files
– Integrated with Windows desktop
• Reduced cost of EV deployment
– Less training for end-users
– Where do I search for archived email?
– How do I tell which email is in the archive?
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Discover: End-User Search/Restore
� Optional indexing
� File metadata and content
� 250+ file types supported
� Web-based search
� End-user restore
�Archive Explorer (Web-based folder view for users)
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Discover: Flexible Search and Review
Reduce Searches by 75%
Improved Litigation Preparedness
Enhanced Syntax
Attachment Size/Type
Search All content Types –ECM/RM, email, IM, Fax, Bloomberg
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EVCapture/retentionMillions of items
IT
EV DAInitial search, review and exportHundreds of thousands of items
Inside counsel
Review Tool/ServiceDetailed analysis and review
Thousands of itemsOutside counsel
Discover: Flexible Search and Review
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How It Works
• Select DA case• Place All items on hold• No expiry until lifted• Track multiple holds
Manage: Legal Hold Automation
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Secondary Store
Archive Store
Enterprise Vault Architecture
Sources AppsClients
Targets
ExchangeMailboxes, JournalsPublic Folders, PSTs
File System
SharePoint
DominoJournaling
SMTPCapture
SDK
Search
ArchiveExplorer
Supervision
E-Discovery
SDK
Offline
Vault
OutlookWeb Access
SharePointOutlook SDK
SDK
Enterprise VaultStore/Retain/Expire
Index/Search/Future-ProofView/Restore
Compress/MigrateAudit/Administer
Categorization/Filtering
NTFS or CIFS Storage
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Backup
ExchangeServers
iSCSI or FC-SAN
HP Storage S-ATA®
SymantecEnterprise
Vault® Server
SQLServer
HP Storage
Primary Data Center
• Exchange: databases and transaction logs
• EV: database and index file
ConfigurationIntegrated, End-to-End, E-mail and File System Solution
• Primary Exchange e-mail and file system files
• SCS / MCS
SCS
• Archive Vaults for Exchange and file system
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ConfigurationE-mail Archival and Compliance
MS Exchange Servers
HP Primary Storage
Symantec Enterprise Vault® Server
HP-Storage
Read-OnlyVolume
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• Secure, granular, roles-based administration
• Advanced reporting, monitoring & diagnostics
• Enhanced file archiving deployment / management
Enterprise-Scale Administration
Enterprise-Scale Administration
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Granular Provisioning
• Not every user needs same policy
– E.g., different age-based policy for “heavy” users
– E.g., different shortcut expiry for “heavy” users
– E.g., different Retention Category for sets of users
• Introducing Provisioning Groups
– Included in standard Enterprise Vault license
– Each group associates archiving settings with its members
– Users, groups, OUs, LDAP queries or the ‘whole domain’
• Why Granular Provisioning?
– Simplify management
– Handle “exception” users more easily
– Control Exchange storage more effectively
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Roles-Based Administration
• Role defines what can be done on which objects
– Included in standard Enterprise Vault license
– Administrators assigned to roles (users and groups)
– Permissions (functions, objects) can be changed
• Out of the box roles
– E.g., Messaging Administrator
– E.g., File Server Administrator
– E.g., Power Administrator
• Reduce cost of management
– Delegate day-to-day tasks to first tier support
– Leverage infrastructure across email, file, etc.
– Leverage infrastructure across sites
• Improve security
– Remove need for interactive access to VSA
– Allow separation between business units, etc.
– Reduce risk of first tier administrators causing issues
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EV Operations Mgr. - Site Summary Page
• New reporting module for EV
– Included in standard Enterprise Vault license
– Uses Microsoft Reporting Services (MSRS)
– MSRS is a free part of Microsoft SQL Server
• Report on
– Archive related reports
– Archive usage reports
– Vault server operations/trending reports
• Reporting features
– Schedule
– Email/save
– Export (PDF, HTML, XLS, TIFF)
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Agenda
Our Strategy11
Introduction Enterprise Vault22
Conclusion / Questions33
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Enterprise Vault Benefits
Storage OptimizationConsolidate file servers, eliminate PST files, compress & single instance storage, implement tiered storage
Storage Admin
Optimize email performance, reduce backup window, reduce platform migration time, eliminate need for email quotas
Mailbox ManagementEmailAdmin
Retain and expire electronic records based upon business policy, categorize & tag, index & search, integrate with other information mgmt. systems
Information ManagementRecords Manager
Reduce cost of legal discovery requests, demonstrate compliance with regulations around electronic records retention and supervision
eDiscovery / ComplianceGeneral Counsel/
Compliance Officer
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1. Proven Customer Success & Commitment
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Vault StoreArchiv e
Keep Bad Things OutKeep Bad Things Out
Microsoft Exchange
IBM Notes Domino
Microsoft LCS
IBM/Lotus SameTimeJabber
SMTP
Gateway
Keep Things As Long As Keep Things As Long As You Need ThemYou Need Them
Keep Bad Things Out Keep Bad Things Out
and The Good Inand The Good In
SMTP Traffic
IM
Gateway
Symantec Mail Security8160
(Traffic Shaping)
Keep Bad Things Out Keep Bad Things Out
and The Good Inand The Good In
Symantec Mail Security
� 8200-Series
� Software
� Hosted
Keep Bad Things Out Keep Bad Things Out
and The Good Inand The Good In
SMS for Exchange
SMS for Domino
Keep Things As Long As Keep Things As Long As You Need Them You Need Them
Symantec Enterprise Vault
Find Things and Mine Find Things and Mine
ThemThem
Compliance / Discovery
Accelerator
Symantec IM Manager
Symantec IM Manager
Symantec Enterprise Vault
IM Traffic
Comprehensive Protection For Your Messaging Infrastructure
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Thank You!
Volker Schlittenhardt
volker_schlittenhardt@symantec.com
+49-172-8920 376
Copyright © 2007 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.