FERNWARTUNG USA FACTORY OF THE FUTURE –ANLAGENBAU UND FERNWARTUNG USAERFOLGSSTORIES MIT INDUSTRIE 4.0

2

FERNWARTUNG USA

Factory of the Future –Anlagenbau und Fernwartung USAErfolgsstories mit Industrie 4.0

WebinarAUSSENWIRTSCHAFT AUSTRIAÖsterreichisches AußenwirtschaftscenterChicago 26. September 201916.00 MEZ

3

FERNWARTUNG

• Evolution of remote monitoring

• Goal: Sell more Austrian manufacturing technology!

• Key factors: know-how, hardware, software, project management

• Introduction of speakers

3

4

FERNWARTUNG

Evolution of remote monitoring

Computer assisted:• Shaky Skype Calls• Mixed reality (aka hybrid reality, extended reality)Computer directed: • Augmented reality • Virtual reality | robotic monitoring and service

4

5

FERNWARTUNGCommon Goal: Sell more Austrian manufacturing technology!

Remote monitoring: • Keep the experts in Austria• Find American boots on the ground• Seamlessly connect expertise and service

Key Factors• Know-how: Austrian companies • Hardware: from glasses to sensors• Software: wide array of solutions• Project management: make it happen

5

6

FERNWARTUNGIntroduction of Speakers • Anders Benson

Business Development Manager, Austrian Trade Commission Chicago

• Asst.Prof. Dr. Wolfgang Vorraber • Dipl.-Ing. Philipp Url

Engineering and Business InformaticsGraz University of Technology, Graz, Austria

• Sven Hugo Joosten, Head of Sales Viewpointsystem GmbH, Vienna, Austria

• Daniel Düren, Head of Business DevelopmentabatAdah Group, Inc. Birmingham, Alabama USA

6

Copyright 2019

Overview and selected research results:Augmented Reality in Production

26.09.2019

Wolfgang Vorraber (wolfgang.vorraber@tugraz.at)

Philipp Url (philipp.url@tugraz.at)

Institut für Maschinenbau- und Betriebsinformatik

Technische Universität Graz

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

One of our studies – Remote-assisted maintenance with HoloLens

Source: Vorraber, W., Gasser, J., Webb, H., Neubacher, D., Url, P. (2019) „Assessing Augmented Reality in Production: Remote-Assisted Maintenance with HoloLens”, presented at

13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, Gulf of Naples, Italy

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

Results of video analysis (1/3)

Analysis of task durations in seconds with the HoloLens and telephone

HoloLens Telephone Diff.

Process step Median Mean

value

Median Mean

value

1 Diagnosis 146s 141,7s 182,5s 170s +20%

2 Location 85,5s 102,5s 62s 118s +15,1%

3 Test and error

correction

140,5s 122,3s 123,5s 143,5s +17,3%

4 Final Check 41,5s 53s 50s 69,2s +30,5%

Average time savings based on mean value: +20,7%

Source: Vorraber, W., Gasser, J., Webb, H., Neubacher, D., Url, P. (2019) „Assessing Augmented Reality in Production: Remote-Assisted Maintenance with HoloLens”, presented at

13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, Gulf of Naples, Italy

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

Results of video analysis (2/3)

The following issues were identified while using the HoloLens during remote

maintenance sessions in a real-world industry setting

• Safety issues: Maintenance workers moved their heads very close to the machine.

If the machine has rotating or hot elements, this could lead to accidents and injuries.

• Ergonomic issues: In five instances, maintenance workers moved into and stayed

in awkward and uncomfortable positions to allow the expert to see the areas of

interest at the machine through the HoloLens.

• Problems in dark conditions: Videos recorded via the HoloLens may be of bad

quality under low light conditions. Furthermore, the tinted glass of the HoloLens

impairs the view of maintenance workers working under low light conditions.

• Problems in noisy surroundings: Headphones are necessary in loud

environments.

Source: Vorraber, W., Gasser, J., Webb, H., Neubacher, D., Url, P. (2019) „Assessing Augmented Reality in Production: Remote-Assisted Maintenance with HoloLens”, presented at

13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, Gulf of Naples, Italy

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

Results of video analysis (3/3)

Two issues were identified when using telephone as a communication device for

remote maintenance sessions:

• Ergonomic issues: Maintenance workers clamped the phone between head and

shoulders when they needed both hands (observed 5 times). Alternatively,

maintenance workers put the phone on a nearby table (two times) or handed it

over to colleagues (two times) to have both hands free.

• Orientation issues: Without a visual feedback-channel, spatial tasks such as

locating or finding areas of interest can be less efficient than with the HoloLens.

This effect was specifically identified in the case of the unexperienced

maintenance worker.

Source: Vorraber, W., Gasser, J., Webb, H., Neubacher, D., Url, P. (2019) „Assessing Augmented Reality in Production: Remote-Assisted Maintenance with HoloLens”, presented at

13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, Gulf of Naples, Italy

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

General findings

Areas of potential practical improvement in terms of the technology are:

• Longer battery life of the HoloLens

• Rugged hardware for daily use in production sites

• Reducing the weight of the Hololens could improve user comfort

• A remotely-controllable camera focus would enable the expert to directly focus

on areas of interest

• Additional light to illuminate the field of view of the person wearing the Hololens

• An additional camera mounted on a stick or another freely-movable and range-

extending device would be helpful to reach hard-to-access areas at machines.

Source: Vorraber, W., Gasser, J., Webb, H., Neubacher, D., Url, P. (2019) „Assessing Augmented Reality in Production: Remote-Assisted Maintenance with HoloLens”, presented at

13th CIRP Conference on Intelligent Computation in Manufacturing Engineering, Gulf of Naples, Italy

Institute of Engineering- and Business Informatics

Univ.-Prof. Dipl.-Ing. Dr. Siegfried Vössner

Further Practical Insights and Recommendations

IT infrastructure integration

• Connection via the company network to existing data storages• Access and storage of digital information (e.g. reports, log files, status information)

• Early involvement of the IT department is highly recommended

• Consider company specific IT policies concerning OS, hardware, and data security

• IT policies may constrain the hardware and software selection

• Enabling the IT department to

• Guarantee smooth operations incl. support and maintenance of the hardware and software is crucial

AR-technology – Challenges and risks

• Hardware availability and vendor support

• Device maturity status (industrial readiness?)

• Limited number of application providers

• Missing in-house capabilities for application development

Shop-floor process related and human-centered aspects

• Application is especially beneficial for complex tasks and supporting unexperienced employees

• Occupational safety aspects

• Physiological effects

Source: Url, P., Vorraber, W., Gasser, J. (2019) „Practical Insights On Augmented Reality Support for Shop-floor Tasks”, presented at 25th ICPR International Conference on

Production Research, Chicago, USA

Copyright 2019

Overview and selected research results:Augmented Reality in Production

26.09.2019

Wolfgang Vorraber (wolfgang.vorraber@tugraz.at)

Philipp Url (philipp.url@tugraz.at)

Institut für Maschinenbau- und Betriebsinformatik

Technische Universität Graz

≠

Ueber uns

viele 1530 +Jahre Erfahrung Kunden Laender

600Mitarbeiter

abat International

abat ist eine international operierene Beratungsfirma

BremenOldenburg

Wolfsburg

St. IngbertWalldorf

Munich

Germany United States

Detroit

Birmingham

Belarus

Puebla

Minsk

Mexico

3

Wichtig:

- Modellierung – Eigenerstellung der virtuellen Realitaet

- Uebertragung von 3D Zeichnungen / CAT Zeichnungen

Beispiel 1:

Grosses Deutsches Logistikunternehmen

1. Wie sollen die Mitarbeiter auf das Projekt trainiert werden?

2. Wie umfangreich muss das Training sein?

3. Wie schafft es das Unternehmen, dass die Fehlerquote niedrig ist und bleibt?

4. Die Arbeitsschritte sind je nach Auto unterschiedlich.

5. Natuerlich gab es noch weitere Probleme.

Beispiel 2:

OEM

- Schwerpunkt war die Sicherheit der Mitarbeiter

Es mussten Trainingsszenarien erstellt werden – also Modelierung

https://www.youtube.com/watch?v=Bh3MFESVg70

Zusammengefasst:

1. Jedes Szenario kann in der virtuellen Realitaet erstellt werden2. Multi-User Szenarien sind moeglich3. User koennen in verschiedenen Laendern sitzen

Ein paar Eindruecke:

International Industrial Intelligence

North America

950 22nd Street North, Suite 700

Birmingham, AL 35203, USA

Daniel.Dueren@abatadahgroup.com

www.abatadahgroup.com

+1.229.460.6104

German and

English Speaker

33

FERNWARTUNG

Q & A

Links to these slides and webinar will be sent to you. We are here to answer your questions and offer assistance. Thank you for participating!

33

ADVANTAGE AUSTRIA ChicagoÖsterr. AußenwirtschaftsCenter Chicago

500 North Michigan Avenue Chicago, IL 60611

T +1 312 644 5556E chicago@wko.at

W wko.at/aussenwirtschaft/us