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VideoCall Patient Information Leaflet - Karen
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This translation was provided courtesy of
Smartphone & tablet usersIf you can, connect to a home or work Wi-Fi
network to avoid using your mobile data
allowance.
Where appropriate, you can have your consultation online via a video call
Video calling is as convenient as a phone call, with the added value of face-to-face communication.
It can save you time and money, and brings your care closer to home.
Where do I go to attend my appointment?
To attend your appointment, go to:
Attending your appointment via a Video Call
Instead of travelling to your appointment, you enter the clinic’s waiting area online.
The health service is notified when you arrive, and your clinician will join you when ready.
There is no need to create an account. No information you enter is stored.
VideoCall Patient Information Leaflet - ENGLISH
What do I need to make a video call?
A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call
A private, well-lit area where you will not be disturbed during the consultation
One of these:
• Google Chrome web browser (recommended) or Firefox web browser on a desktop or laptop (Windows or MacOS), or on an Android tablet or smartphone
• Safari web browser on an Apple desktop or laptop (MacOS), or iPad or iPhone
Web-camera, speakers and microphone (already built into laptops or mobile devices)
See over for more information on how to make a video call.
Is it secure?
Video calls are secure; your privacy is protected. You have your own private video room, that only authorised clinicians can enter.
How much does a video call cost?
The video call is free (except for your internet usage). However, the regular costs – if any – of a medical consultation still apply.
How much internet data will I use?
You don’t use any data while waiting for a clinician to join you.
A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition*.
Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.
Data use increases when there are more than two participants in the call.
* That’s about 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to Skype® or FaceTime®.
Get ready to make video calls
Make sure that you use one of the following web browsers:
Google Chrome Version 80+ (Windows, Android, MacOS)
Apple Safari Version 12+ (MacOS, iOS)
Firefox Version 75+(Windows, Android)
Microsoft Edge Version 80+(Windows, MacOS)Microsoft Edge Version 44+(Android)
More information
What do I do if something is not working?
• Go to https://vcc.healthdirect.org.au/troubleshooting
This translation was provided courtesy of
Go to
Go to the entry point on the service's website and click the
start video call icon
Enter the clinic's online Wating Area
Enter name and phone number when prompted
Clinician arrives and the consultation proceeds
Get Ready to make video calls