Warum sich Expertenwissen nicht managen lässt und wie es trotzdem funktioniert
Transcript of Warum sich Expertenwissen nicht managen lässt und wie es trotzdem funktioniert
-
8/9/2019 Warum sich Expertenwissen nicht managen lsst und wie es trotzdem funktioniert
1/3
O eg Cebgvgdekhdgj#Her{eiierd) \rmbuveded qmd Uderhniud {#eiejrmdgj mber gd Uderdehced{oernud`ed g{ qmr niiec egde
_e{{murke jdn||6 Pg{{ed$ Beced{|rekhedb oe{eh egd @rmegi ber
Cndn`ecednua`noed bnrgd) Cgnroegerd udb \nrderd bn{ rgkhg`e
Pg{{ed vur rgkhg`ed Veg qera`onr vu cnkhed$ Pn{ ige` bn dher ni{ ber
Nd{nv) bge{e{ Pg{{ed vu {ncceid) vu mrbded udb vedrni oereg vu {eiied=
Oe{khrdjud`ed ber |hw{gjnig{khed PeiFebe Ogoigmhej audjgmdger dnkh bge{ec \rgdvg|6 Okher erhnied egded
ae{ed \inv gd egdec jmc|iexed) noer {ndbnrbg{gered [w{ec vu`e#
pge{ed) nd bec {gkh ber [ukhedbe mrgedgered jndd$ Ni{ Regi ber |hw{g#
jnig{khed Pei jndd egd Oukh gccer dur gd egdec _e`ni vu`iegkh {e#
hed$ Nierdngqe Ndmrbdud`ed prbed egde Qerqgeiaig`ud` be{ Oukh#
oe{ndbe{ eramrberd$ Og{ vu egdec `epg{{ed @rnb ogeed Veeijnnim`e
mber cmberde eiejrmdg{khe [khin`pmr#Hgernrkhged Nohgiae$ Noer nukh
bge{e Cehmbe hn ghre @redved$ Bedd Veeijnnim`e nua \n|ger mber
bg`gni c{{ed `e|aie` udb qmrhndbede Oukhoe{dbe ed{|re#
khedb qer{khin`pmre perbed$
Bn{ \rgdvg| Ogoigmhej g{ ni{m egder{eg{ ieg{ud`{ahg`) pegi e{ `rme
Pg{{ed{ced`ed oerhnu| burkh{ukhonr udb qera`onr cnkh$ Vu`iegkh
g{ e{ {khperaiig`$ Deue Pg{{ed{`eogee udb deue Vumrbdud`ed in{{ed
{gkh ma dur cg `rmer Che gd qmrhndbeded [khin`pmr{w{eced noogi#
bed$ [ge `eied bndd qerogdbigkh ar niie Oeduver) `ndv `iegkh mo e{ ghrer
gdbgqgbueiied [ukh|er{|ejgqe `erekh pgrb$
Bge eiejrmdg{khed I{ud`ed) cg beded Uderdehced ghr Pg{{ed cndn#
`ed) audjgmdgered ievigkh dnkh bec{eioed \rgdvg|$ Bn{ cnkh ar qgeie
Nred qmd Pg{{ed dnkh pge qmr [gdd$ Nii`ecegde Gdamrcngmded pge
Uderdehced{bnr{eiiud`ed) Cnrjegd uderin`ed mber Uc{nver`eo#dg{{e in{{ed {gkh nc oe{ed gd vedrnied Bnedondjed {|egkherd udb vuc
Oeg{|gei oer egd Gdrnde oereg{eiied$ E{ hndbei {gkh hgeroeg uc Pg{{ed)
Pnruc {gkh Ex|eredpg{{eddgkh cndn`ed i{{ udb
pge e{ rmvbec audjgmdgerGddmqngmd{mrgedgere Uderdehced ieoed qmd Pg{{ed$ Gd{maerd g{ e{ dur qer{dbigkh) pedd {ge qer{ukhed) ghre pgkhg`{ed _e{{murkedvu cndn`ed$ Bmkh `ednu bn{ {eii {gkh gd qgeied Aiied ni{ Aehier hernu{$ Oe{mdber{) pedd e{ bnruc `eh) Gddmqngmded gc Uder#
dehced {w{ecng{kh vu uder{ved) ornukh Pg{{ed{cndn eced aiexgoiere [rne`ged ni{ bnedondjon{gere Noin`ed$
P G [ [ E D [ # C N D N @ E C E D R
>
N U R M _ 6 Br$ Rhmcn{ Cmr{kher
Qmr{ndb ber Agdeorngd N@)
Ieger Eder|rg{e [enrkh [miugmd{
N U R M _ 6 Br$ Nd`ein Oerrg{kh
[edgmr Oernergd oeg ber dexuc N@) [|evgnig{gd
ar Pg{{ed{cndn`eced udb Gdrnde#\rmfeje
-
8/9/2019 Warum sich Expertenwissen nicht managen lsst und wie es trotzdem funktioniert
2/3
bn{ |er{mdedudnohd`g` qer{ndbed udb oeduv perbed jndd$ E{ {ev
pedg` mberdur oe`redve Ankhjedddg{ qmrnu{) uc e{vu {ncceid udb vu
mrbded$ Bn{ g{ bn{ w|g{khe Egd{nvaeib qmd Kmded#) Bmjuceded# udb
Pg{{ed{cndn`eced#[w{eced$
Pg{{ed g{ dgkh `iegkh Pg{{edOeg Gddmqngmded {|gei On{g{pg{{ed bn`e`ed dur egde uder`emrbdee
_miie$ Erami`{ed{khegbedb g{ hger egde ndbere Pg{{ed{amrc$ Vuc Oeg{|gei
Amr{khud`{er`eodg{{e$ E{ ornukh Ex|ered) uc bge{e{ Pg{{ed vu oeureg#
ied) ndvupedbed udb vu mrbded$ Udb6 Gddmqngmd{pg{{ed ieo qmd
Njunig) pge ber Pmrjerd dmquc oereg{ ndbeue$ Gddmqngmd{pg{{ed
hn bnher dur egde `ergd`e Hnioper{veg$ Egd Uderdehced{|rmagi jndd
mhde Pegere{ vpeg Fnhre @ig`jeg oe{gved$ Ber \rmbujgqper egder
Amr{khud`{{ubge qeraii uder Uc{dbed {khmd gdderhnio pedg er
Pmkhed$ Anvg6 Gddmqngmd{pg{{ed g{ hmkh`rnbg` |er{mded# udb jmdex#
`eoudbed) jurvieog` udb {mcg dur {khper vu bmjucedgered$
Bmkh bn{ jin{{g{khe Pg{{ed{cndn`eced g`dmrger bge{e Rn{nkhe niivu
huag` udb pgra Cnrjegd`cnergniged udb Ex|eredpg{{ed gd egded Rm|a
mber oe{{er6 gd egde Bnedondj$ Bmrhgdegd {mii ber Pg{{ed{nroeger {egd
aikhg`e{ Pg{{ed {khregoed) e{ bnoeg gd bge qmr`e`eoede Mrbdud`{#
{rujur egd|n{{ed uc e{ bndd {gkh {eio{ vu oerin{{ed$ Pec e{ egd#
cni dved jdde) g{ dud dgkh cehr{egde [mr`e$ Bmkh pnruc {miie {gkh
egd qgeioe{khag`er Amr{kher oerhnu| bge Che cnkhed) pedd bge
Gdhnie {khmd dnkh jrve{er Veg dur dmkh bmjucednrg{khed Khnrnjer
oe{gved= Oereg{ hger {kheger jin{{g{khe{ Pg{{ed{cndn eced) pegi
Pg{{ed{nroeger {khdeii erjedded) bn{{ ghded egde Bnedondj gc Rn`e{#
`e{kha pedg` dv) {ge bnar noer cg vu{vigkher Nroeg oein{e$
Egde Khndke ar Ucpe`eHgdvu jmcc dmkh egd pegere{) `rudb{vigkhe{ \rmoiec6 Gddm#
qngmded ed{ehed ma burkh uderpnree Qerjd|aud`ed$ Egd deuer
Perj{maa oeg{|gei{peg{e jndd burkh bge Jmcogdngmd ogmim`g{kher
Erjedddg{{e cg Pg{{ed nu{ ber Jud{{maa# mber Dndmamr{khud` ed#
{ehed$ Peikhe{ Jin{{gagjngmd{{w{ec {mii {mikhe ^uerqerogdbud`ed
qmrpe`dehced= Ogoigmhejed pge jin{{g{khe Pg{{ed{cndn`eced#
[w{ece {gdb ndg~unrg{khe Perjveu`e) bered Mrbdud`ed udb Jin{{g#
agjngmded [gdd burkh _kj{khnu {gaed$ [gkherigkh {eiied {ge bec
Oeduver egde orege \niee qmd Gdhnied vur Qera`ud`$ Bmkh uder
bec hmhed Gddmqngmd{brukj c{{ed Uderdehced gd pg{{ed{gded{g#
qed Orndkhed cehr ieg{ed$ [ge c{{ed njgq Oebgd`ud`ed {khnaaed)
bncg {mikh perqmiie ^uerqerogdbud`ed {khdeiier udb huag`er
`ejd|a perbed ni{ oeg ber Jmdjurredv$ Pg{{ed{cndn`eced uder#
ige` gc Gddmqngmd{`e{kha ni{m ndbered Vgei{evud`ed ni{ ber oimed
Nrkhgqgerud` qmd Pg{{ed$
Gddmqngmded {gdb `e{eiig`e \hdmcedeBer [khi{{ei vur rgkhg ed [rne`ge g{ bge {mvgnie Jmc|mdede qmd
Gddmqngmded$ Pedd ber egdveide Pg{{ed{nroeger egde deue) uderpnr#
ee Orkje vpg{khed Ankh`eogeed {khi`) {v er {gkh bnoeg nua bge
Qmrnroeged ndberer$ Ber {khdeii{e Pe`) uc deunrg`e Ndjd|aud`{#
|udje vu agdbed) {gdb bnher jegde Bmjucede) {mdberd Jmiie`ed$
Oegc Pg{{ed{cndn`eced ar Gddmqngmded c{{ed bge Pg{{ed{#
nroeger gc Cgei|udj {ehed) dgkh ghre aikhg`ed udb jnuc vu
hndbhnoedbed Erveu`dg{{e$
Pedd egd Hnioieger{|evgnig{ nd egder deued Khg|ekhdmim`ge nroege)
pgrb er qercuigkh dur `ergd`e Jedddg{{e oer bge Audjgmd{peg{e
ieoedber Veiied oe{gved$ Noer qgeiiegkh hi bge Veiiogmim`ge `ernbe ar
{egd Nroeg{aeib reqmiugmdre Jmdve|e oereg$ Gd egder Bnedondj pgrb
er jnuc nua bge{ed Vu{nccedhnd` {med) {khigeigkh peg er dmkh
dgkh) bn{{ er bndnkh {ukhed {miie$ oerbge{ qer{eh er dgkh{ qmd
bec arecbed Ankh`eoge) uc be{{ed Er`eodg{{e ar {egde Nroeg vu
qerpered$ Oeg egdec @e{|rkh cg egdec Jmiie`ed nu{ ber Ogmim`ge
hgd`e`ed jdded oegbe Amr{kher {ehr {khdeii @ecegd{ncjeged udb
qerpndbe Bedjcu{er mber Arn`e{eiiud`ed edbekjed$
?
P G [ [ E D [ # C N D N @ E C E D R
-
8/9/2019 Warum sich Expertenwissen nicht managen lsst und wie es trotzdem funktioniert
3/3
Eiejrmdg{khe Reieamdokher gc Gdrnde perbed `erde ni{ |rmone{
Perjveu` ar bn{ Depmrjgd` uder Pg{{ed{nroegerd nd`e|rge{ed$
Bmkh nukh {m`edndde Weiimp \n`e{ regaed cg ghrec Nd{nv vu jurv$
Nukh bge Egd{#vu#Egd{#oerrn`ud` qmd Bged{ed udb Rekhdmim`ged nu{
bec [mkgni Peo `nrndger dgkh) bn{{ {gkh bge |medvgeii rgkhg`ed
Ex|ered uderegdndber qerdeved$ Gddmqngmd{arberdbe{ Pg{{ed{#
cndn`eced gdderhnio egder Mr`ndg{ngmd cu{{ nd cehrered \udjed
vu`iegkh nd{eved$
Gddmqngmd{{rne`ge ar Pg{{edVudkh{ gi e{) bge Pg{{ed{r er gc Uderdehced vu gbedgagvgered$ Gd
ber _e`ei {gdb dgkh niie Noegiud`ed udb Cgnroeger egde{ Uder#
dehced{ reieqnd ar bge Gddmqngmd{|rmve{{e$ Gc dkh{ed [khrg c{#
{ed Pg{{ed{nroeger udb Rheced qerigdj perbed$ Per g{ Ex|ere nua
egdec oe{gcced Ankh`eoge= Per gd reieqnde \rmfeje egd`eoudbed=
[ukhed {n nrkhgqgeredEgd Aehier pre e{) bge{e Gdamrcngmded pgeber gd egde deue Bnedondj
vu {khregoed udb bndd urdu{cg` vu njunig{gered$ Bn Ex|ered#
pg{{ed {gkh {dbg` qerdber) c{{ed Pg{{ed{cndn`eced#[w{ece
bn{ gddmqngmd{reieqnde Pg{{ed udb {egde Rr er bwdncg{kh qerdeved
udb bge{e{ Devperj {gkhonr cnkhed$ Ni{ pe{edigkh aiexgoier ni{ egde
vedrnie Bnedondj hnoed {gkh {|evgnig{gere [ukhi{ud`ed erpge{ed)
bge gc Uderdehced oereg{ qmrhndbede Gdamrcngmd{~ueiied gd Ekh#
veg duved$ Bn{ jdded Duverbned) Mr`ndg`rncce mber \rmve{{#
gdamrcngmded {egd$ Bnoeg g{ e{ `iegkh`ig`) mo bge{e Bned gd egdec
[N\ qmrige`ed) nua egdec Bneg{erqer mber gd egdec Gdrnde|mrni$
Ed{khegbedb g{) bn{{ bge [ukhi{ud ed jegded vu{vigkhed) vedrnied
Bnedm|a {khnaaed$
Ber Nd{nv cnkh egde bm||eie Bnedhniud` oerai{{g`$ [m `epgdd bn{
Pg{{ed{cndn`eced bge dg`e Aiexgogig) uc epn{ {m Aikhg`e{ pge
Gddmqngmd{pg{{ed vu arberd udb vu er{khigeed) mhde e{ qmdvedrnier[eiie
cndn`ed vu c{{ed$ Bge Pg{{ed{nroeger duved berpegi ghre `epmhded
[w{ece peger$ [m ed{eh egd ieoedbg`e{ Noogib ber Pg{{ed{indb{khna gc
Uderdehced mhde vu{vigkhed \aie`enuapndb ar bge Duver$
Ex|ered {ukhed ndber{Eoed{m pge ber Peokrnpier qmd @mm`ie Peo{eged cg Ni`mrghced
burkh|ai` udb eran{{) ie` egde Rheced# udb Ex|ered{ukhe Gdbgve{
udb [khin`pmrjnnim e ber qera`onred Pg{{ed{~ueiied nd$ Bn{ ucan{{
deoed mr`ndg{ngmd{gderded [w{eced nukh [ukhreaaer nu{ bed Peged
be{ Gderde{$
Bmkh bge oigkhed Qeranhred) pge {ge @mm`ie mberCgkrm{ma egd{eved) {gdb
vu `rmoe Perjveu`e ar bge [ukhe dnkh Gddmqngmd{pg{{ed$ [ge nroeged
dnkh bec \rgdvg| ber Cn{{e$ Bgefedg ed Gdhnie) bge bge `re
Nuacerj{ncjeg be{ oreged \uoigjuc{ pekjed) nukhed ndv qmrde gd bed
[ukhreaaerd nua$ Gc Pg{{ed{cndn`eced jmcc e{ bn`e`ed nua ndbere
^unig{cerjcnie nd6 bge @e ber Gdamrcngmd) ghre \n{{`ednug`jeg vu
oe{ehedbed Pg{{ed{{rujured mber ghre Urheoer{khna$ [ukh{w{ece ar
hmkh {|evgnig{gere Pg{{ed{nroeger oedg`ed egde eoed{m {|evgeiie
[ukhm|gj) bge Rreaaer nu{ uder{khgebigkhed ^ueiied cg eg`eded {ecndg#
{khed Qeranhred nuaoerege$ Hgervu c{{ed eg`ede Jin{{gagjngmded edpg#
kjei perbed) bge nua bge exjiu{gqed Ndamrberud`ed ber Pg{{ed{nroeger gc
Uderdehced udb ghre Ankh`eogeevu`e{khdged {gdb$
[m ogibed gdeiig`ede[ukh{w{ecebn{ _kj`rn egder deued udb oepe`#
igkhed Amrc be{ Pg{{ed{cndn`eced{) bge mhde egde [khnivedrnie)
vu{vigkhe Kmded|rmve{{e udb _ebnjgmded nu{jmcc$ [ge qerdev
iebg`igkh Qmrhndbede{) Rheced) Bmjucede udb Ankhieue nua gdeiig`ed#
e udb bwdncg{khe Peg{e$ [mikhe [ukhqeranhred in{{ed {gkh gd qmrhndbe#
de \mrnie mber Gdrnde{ egdogdbed$ [ge {mr`ed bnar) bn{{ Pg{{ed{#
nroeger gc rgkhg`ed Cmced bed rgkhg`ed \nrder agdbed mber bge ghc
vu`emrbdeed Gdamrcngmded$
Pge [ge Ghre Ex|ered qerdevedPgr oerned [ge `erde) pge [ge bn{ Gddmqngmd{pg{{ed gd Ghrec
Uderdehced {w{ecng{kh arberd udb bed Nu{nu{kh vpg{khed Ghred
Ex|ered uder{ved$ Bge dexuc N@ qera` ni{ Gdernjgq#Bged{ieg{er
oer orege Eranhrud` gd `rmed Pg{{ed{cndn`eced#\rmfejed$ Bge
Agdeorngd N@ hn {gkh nua bge Edpgkjiud` vedrnier I{ud`ed ar bn{
Pg{{ed{cndn`eced {|evgnig{ger) hgeroeg gd{oe{mdbere nua bge
Qerdevud` qmd Pg{{ed{nroegerd {mpge nua [ukhcn{khgded$ Ni{ \nrder
ogeed pgr Ghded bge Ex|erg{e) cg ber [ge bn{ Pg{{ed{|medgni Ghre{
Uderdehced{ nu{{kh|aed$
;
P G [ [ E D [ # C N D N @ E C E D R