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MANAGED MONITORINGÜBERWACHJUNG DER SERVERINFRASTRUKTUR UNDANWENDUNGEN DIREKT AUS DER CLOUD

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KONICA MINOLTA IT SOLUTIONS GMBHIT-INFRASRUCTURE

Strategie

Monit

oring

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ÜBERBLICK

Managed Monitoring Regular appointments Service contingent

Strategic consulting Performance analysis

24x7 On-call duty

Managed Microsoft Patching

Software asset management Hardware Services

effciency

service

operability

mobility

reliability

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MANAGED MONITORING

Managed Monitoring Regular appointments Service contingent

Strategic consulting Performance analysis

24x7 On-call duty

Managed Microsoft Patching

Software asset management Hardware Services

effciency

service

operability

mobility

reliability

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MONITORING SOLUTIONS FOR IT SOLUTIONS

Professional MonitoringBasic Monitoring

Operating System Monitoring

Virtualization Monitoring

Hardware Monitoring

Operating System Monitoring

Virtualization Monitoring

Hardware Monitoring

Application Monitoring From Inside and Outside of

the Application

Application Monitoring Only from Outside the

Application

Agentless With Agent

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HOW DOES THE CLOUD SERVICE MANAGED MONITORING WORK?

Customer - Cloud Services

Managed MonitoringCloud Service

Appliance at the customer

Unidirectional

Service Desk

Troubleshooting

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MANAGED MONITORINGCLOUD SERVICE

Customer

• Knowledge• Resources• Experience• MethodologyManaged Monitoring

Cloud Service

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MANAGED MONITORINGCLOUD SERVICE

2. Middleware:

1. Core:

3. Output:

FilterSync

Scribe-Team

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TICKET

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KNOWLEDGE BASE ARTIKEL

A_domain_is_currently_unreachable__1_2_RuleSummaryThis event may be seen when the named domain is not reachable for a variety of reasons.Sample Event:Event Type: ErrorEvent Source: MSExchangeTransportEvent Category: NoneEvent ID: 4003Description: The domain <domain name> is currently unreachable.Related Events:Event Type: Warning Event Source: MSExchangeTransport Event Category: (4) Event ID: 4004 Description: Categorization failed. The error message is "The specified domain either does not exist or could not be contacted. CausesThere may be several causes, but the following three are most common.The DNS server is unable to resolve names.The SMTP virtual server or SMTP connector may be configured incorrectly.The default Internet Message Format may be set to a specific domain.Resolutions•Ensure that the DNS server configured for use by the Exchange server is able to resolve names correctly.•Ensure that the SMTP virtual server and the SMTP connector are correctly configured.•Change the default Internet Message Format to so it has an * in the Domain field. ExternalFor more information about MSExchangeTransport event 4003, see:•Exchange Server Error and Event Messages•Microsoft Knowledge Base

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Praxisbeispiele

–Betriebssystem–Exchange– SQL-Server

MANAGED MONITORING

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PROFESSIONAL MONITORINGDISCOVER DER SERVER UND DER APPLIKATION EXCHANGE

20%

24%

54%

58%

12%

34%

90%

65%

67%

76%

50%89%

C:\ C:\

C:\

C:\

C:\C:\

C:\C:\C:\

C:\C:\C:\

C:\

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PROFESSIONAL MONITORINGAPPLIKATIONSMONITORING

50%

C:\

Steht auf der Festplatte, auf der die Exchange-Warteschlange liegt, zu wenig Festplattenplatz zur Verfügung, wird der Versand und Empfang von Emails eingestellt

Exchange Server 2007/2010/2013

Festplatte vergrößern oder die Exchange Queue wird auf eine andere Festplatte verschoben

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PROFESSIONAL MONITORINGDISCOVER DER SERVER UND DER APPLIKATION SQL

50%

C:\

D:\ E:\ F:\ G:\ H:\

tempdb

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PROFESSIONAL MONITORINGDISCOVER DER SERVER UND DER APPLIKATION

Northwind-Database

% free space

% usedspace

Freier Speicher innerhalbder Datenbank unter 20%

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PROFESSIONAL MONITORINGBETRIEBSSYSTEM MONITORING

Standort 2Standort 1

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Features 2015

• Version 2.0• Self Service Portal for the

customer to SharePoint base

• SMS notification• Smartphone/Tablet App

INSIDE MANAGED MONITORING

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Professional MonitoringReporting

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ZEIT FÜR FRAGEN

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IHR KONTAKT – STAND MANAGED MONITORING

Carsten Trautmann

System Engineer

Carsten.Trautmann@it.konicaminolta.de

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VIELEN DANK!Für Ihre Aufmerksamkeit