“Trends und best practices” aus Projekten in ganz Europa › events › wwe › grp ›...

Watson Customer Engagement

Axel Dudler, Leader DX Services Europe

20. Juni 2017

IBM Labor Böblingen

“Trends und best

practices” aus Projekten

in ganz Europa

1


• Trends aus Europa im DX Umfeld

• Best practices:

– Pharmaziehersteller England

– Zwei Spanische Versicherungen

– Japanischer Personaldienstleister

– City of Gothenburg

2

Agenda


v

“Trends und best practices” aus Projekten in ganz Europa3

Trends aus Service

Projekten in ganz

Europa

Migrationen – nicht nur

technisch, sondern auch

funktional.

Stärkere und eigenständigere

Beteiligung des Business.

WCH trials – individuelle

Unterstützung ist verfügbar.

Fragen Sie uns!

Integration von DX in WCE

Umgebungen.

DXoC als Beschleuniger für

neue Deployments.6/22/2017


CASE STUDY

Business Need Solution Client Benefit

The company needed to meet a new

international regulatory requirement

to publicly disclose payments to

healthcare professionals, along with

additional information such as the

methodology used.

They also needed to provide a

means for such reports to be

disputed and enquiries to be made.

The disclosures were required

across multiple countries and usually

in multiple languages per country.

More than twenty multilingual

websites were created for the

customer using a common template

and hosted on IBM Digital

Experience on Cloud.

Local authors and approvers can

maintain these sites within country or

responsibility can be devolved back

to a central team.

DX projects are used to prepare and

validate each year's reports for a

given country before they are

exposed to the public in batches.

Client is able to meet their regulatory

obligations with the desired devolved

responsibilities.

A pharmaceutical company in the UK launched several multilingual sites to

meet compliance requirements using DX on Cloud.

6/22/20174

Pharmaceutical

Company

UK

“Trends und best practices” aus Projekten in ganz Europa


CASE STUDY

Products involved DX Services tasks Lessons learned

IBM Digital Experience on Cloud IBM DX services helped the

customer to design the target

architecture and helped in the

onboarding process for DXoC.

A particular challenge of the project was

that, although DX on Cloud had been

selected as the preferred hosting platform, it

was not available in Europe for more than 6

months from the project start.

Therefore another cloud DX solution was

initially used and the sites migrated before

go live. As that solution had different

capabilities, the migration was not as simple

as it might have been.

A pharmaceutical company in the UK launched several multilingual sites to

meet compliance requirements using DX on Cloud.

6/22/20175

Pharmaceutical

Company

UK



CASE STUDY


The company was using

Documentum and Oracle Web

Content Publisher for the coporate

sites of its four brands.

The customer decide to move from

Web Content Publisher to a new IBM

WebSphere Portal v8.5 infrastructure

using Web Content Manager as the

new web content manager tool for

the public sites.

The solution consisted of two main parts:

Infrastructure:

Installation of three new IBM Portal

Server v8.5 environments:

- Development: Standalone

- Preproduction: A two node cluster

- Production: A single node cluster for

Authoring and a two node cluster for

delivery

All of them installed on Power 8

Development:

Hostname based virtual portals were

used for each site in each environment,

Themes based on original look&feel,

SEO with friendly URLs and meta tags

managed by WCM

Get a modern web content manager

system. Web Content Publisher was going

to be discontinued and it was a bit old and

not to much user friendly

Improve the editor experience of use editing

and publishing content (previews, quick

publishing, etc)

Increase the functions editors can do without

Portal and System admin (creation of

microsites, add pages in menus, etc)

A Spanish insurance company migrated from Documentum and Oracle to

IBM DX 8.5.

6/22/20176

Insurance

Company

Spain



CASE STUDY


IBM WebSphere Portal and Web

Content Manager v8.5

Assist in the infrastructure planning

Theme design: Themes build using the

original look&feel

SEO: Friendly urls without state info

(public area), translated url (a different

pages tree for each language) and meta

tags managed by WCM content

WCM design: Templates and

components used to cover the original

functionality and the new one

Content migration: Mainly the migration

was manual (not too much content) but

some elements were migrated by Web

Content Integrator

Integration with the customer backend

applications proved to be challenging (price

calulation, inline contracts,…).

Difficult to find skills for Web Content

Publisher migration.

Bringing the best skills from IBM and the

customer together in a close collaboration

was key to a great result.

A Spanish insurance company migrated from Documentum and Oracle to

IBM DX 8.5.

6/22/20177

Insurance

Company

Spain



CASE STUDY


The large non-profit Spanish

insurance company founded in 1930

that provides life, automobile, health

and accident insurance as well as

pension and investment funds

wanted to migrate due to

obsolescence of Ver 6 and to benefit

of the new capabilities of WCM in

v8.5

Platform upgrade, and application

migration and upgrade.

Get back to a supported Version of DX,

WCM was out of support.

Improve the editor experience of use editing

and publishing content (previews, quick

publishing, etc)

Increase the functions editors can do without

Portal and System admin (creation of

microsites, add pages in menus, etc)

Enable the new features of the new Portal

version (Script Application, FEB, WCM).

A Spanish insurance company migrated IBM DX V6 to IBM DX 8.5.

6/22/20178

Insurance

Company

Spain



CASE STUDY


Websphere Portal & Websphere

Content Manager V8.5 CF7

Fatwire

Custom JEE Apps

IBM DX services performed a

manual portal migration from 6.1.5 to

8.5 (No WCM involved) and the

development of a new 8.5 Theme

based on the previous one.

The migration was done mainly

manual, some Web page portlets

were migrated to Web Dock Portlets.

The migration from Web Pages Portlets to

Web Dock Portlets proved to be difficult. The

customer website is an intranet where most

of the pages contained Web Pages Portlets

to access back-end apps using SSO.

A Spanish insurance company migrated IBM DX V6 to IBM DX 8.5.

6/22/20179

Insurance

Company

Spain



CASE STUDY


The agency is one of the first

recruitment agencies to create a

cognitive staffing solution. One part

of the solution is to migrate from their

existing video streaming platform

onto Watson Content Hub. The video

streaming platform contains

application videos from their agency

workers.

Currently Watson Content Hub is

able to store and playback

streameable videos. But currently

there is no solution/ integration in

place for video transformation.

Therefore the solution consisted on a

desktop application based on the

Electron Framework which

transformed & uploaded the videos in

a streameable and cognitive fashion.

This meant that thumnails of the

video were generated and analysed

by the Watsom Image Recognition

API.

This allows the customer to search

for specific parts in the video without

the need to manually tag the video at

the right point in time.

With the video streaming in place the

customer can now levereage video

streaming with the cognitive capabilities of

WCH.

A Japanese recruitment agency is implementing cognitive staffing with the

help of Watson Content Hub.

6/22/201710

Recruitment

Agency

Japan



CASE STUDY


Watson Content Hub IBM DX services brought in first hand

WCH experience and was able to be

in close contact with the

development team.

Together with the client we

architected a possible solution

teaming up with development in the

Boeblingen Lab.

We developed the first prototype for

the video migration system to enable

the customer to migrate its existing

videos.

Creating a video transformation service

which doesn’t require a server side setup

and is flexible enough to support Windows,

Linux & Mac proved to be difficult.

Furthermore the forst-of-a-kind integration of

the video upload to content hub with the

built-in Watson Image Recognition Service

needed some close teaming with

development.

A Japanese recruitment agency is implementing cognitive staffing with the

help of Watson Content Hub.

6/22/201711

Recruitment

Agency

Japan



CASE STUDY


Improve developer productivity by

providing always current (including

application) development

environments in an automated and

flexible way.

Enhance the DevOps process to

build an updated Docker container

whenever updates are commited.

Every developer has his own local

development environment and does not

impact other developers work. Furthermore

developer always gets the latest version of

the depended projects when he start a

development environment.

The city of Gothenburg is introducing DX in Docker Containers to ease new

deployments.

6/22/201712

City of Gothenburg



CASE STUDY


DX

Docker

Git

Jenkins

IBM Autodeploy

Setup Docker development and test

environment

Create build files to automatically

build OOB and customized portal

images

Create autodeploy release files.

Missing deployment automation needed a

lot of effort to implement.

Size of DX installation was a challenge.

DB2 (in Container) vs. Oracle DB elsewhere

Multiple development platforms

The city of Gothenburg is introducing DX in Docker Containers to ease new

deployments.

6/22/201713

City of Gothenburg



Vielen Dank!

Was Sie interessieren könnte:

Trends und Best practices aus der Welt

DX + Customer Engagement Showcase

City of Gothenburg

Axel Dudler, Leader DX Services Europe

14

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