10.12.2012

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IM 2.0 Info amasol.de/IM2.0.html

amasol AG Claudius-Keller-Straße 3 B

81669 München Deutschland

www.amasol.de info@amasol.de

Tel.: +49 (0)89 1894743-0

Die Themen amasol Geschäftsbereiche

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Business Service Management

Darstellung der IT-Leistungen, IT-Qualität und IT-Kosten gegenüber internen

oder externen Kunden, Nachweis der Einhaltung von Leistungszusagen.

End User Experience

Management

Messung der Qualität von

IT-Leistungen, (z.B. Anwendungen,

Web Services, …) wie vom

Anwender bzw. Kunden erlebt.

IT Infrastructure

Management

Sicherung eines optimalen IT-

Betriebs durch Überwachung

und automatisierte Problem-

analyse und –behebung.

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Unsere starken Partner

Leistungen

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• Expertise zu den Themen:

– Business Service Management

– End User Experience Monitoring

– IT Infrastructure Management

• Leistungen:

– Beratung und Planung

– Implementierung

– Support

– Schulungen

– Betriebsservices

– SaaS Services

• Mehrwert als Systemintegrator:

– Tiefes Lösungs-KnowHow

– Eigenentwickelte Integrationslösungen

– Herstellerunabhängig

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Referenzen Auszug amasol Kundenliste

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VERSICHERUNGEN / BANKEN

INDUSTRIE

TELEKOM / SERVICE PROVIDER

TRANSPORT / ENERGIE / MEDIEN / VERWALTUNG

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Problem Resolution is Too Often Very

Involved and Slow

89% IT organizations

use

triage teams

to solve

service performance problems

If it’s not the network or the system or the application???

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89% IT organizations use triage teams to solve service performance problems

CA Infrastructure Management Do you have the answer?

When someone complains that “the network is slow”, how do you know who’s using the network and what they’re doing?

What is your process for pinpointing a problem that is affecting users and how many people are typically involved?

How many infrastructure and operations management tools do you have in place (that you know about)?

How often does your Help Desk get calls before IT knows there is a problem?

What was the financial impact of network and systems downtime for you this past year?

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The Challenge is Growing Gap Between IT Operations and the Business

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Last-gen IT

operations

New-generation, dynamic real-time solution: Service Operations Management

Business demand for agile IT services

BSM

MoM

Silo

managers

Continuous business and

technology innovation

Time

Valu

e

CA Infrastructure Management 2.0 Key Product Capabilities

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Everything in One Place for Infrastructure Management

Faster, More Proactive

Triage & Remediation

Higher Level

of Scalability

Lower Cost

of Ownership

Multi-Tenant Access Control for

Securely Sharing Information

For virtual, cloud, converged &

wireless infrastructure management 5X

50%

25X

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On-Demand Storage

Web-Services

app-server

database

Databases Storage BIG

DATA VIDEO

MSP Data Center

Network

Capacity Physical & Virtual Servers

Data Collector(s)

Data

Aggregator

Data

Aggregator

Repository

Infrastructure & Operations

CA Performance Center

Solution Add-on Modules: • CA Virtual Assurance for Infrastructure

Managers

• CA Systems Performance for

Infrastructure Managers

• CA Unified Communications Monitor

• CA Mediation Manager Device Packs

• CA Application Delivery Analysis

• CA Application Performance Management

• CA Capacity Management

• CA Process Automation

Product Components: • CA Performance Management

• CA Performance Center

• CA Data Aggregator/Repository/Collector

• CA Spectrum

• CA Network Flow Analysis

CA Infrastructure

Management 2.0

CA Infrastructure Management 2.0 Components

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MOBILE

Infrastructure Management Core Solution for Business Service Innovation

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Challenges & Opportunities

Transformative opportunity Move from managing technology to delivering innovation

The New Normal

Business demand increasing Mobility, social, cloud, innovation, new revenue, new markets, analytics… Disrupt your market or risk being disrupted

IT must change to meet demand Deliver business services cheaper, safer, faster Devote fewer resources to maintaining technology

BUSINESS DEMAND FOR INNOVATION

IT CAPACITY FOR INNOVATION

IT must fill this

growing gap!

Business Outcomes

Deliver new services faster with better quality

Optimize portfolio for greatest return

Respond quickly and dynamically to changing business demands

Transform your infrastructure from manual to automated, from fragile to agile

Focus on service experience instead of infrastructure

Reduce operational costs and cycle times, increase productivity

Secure online business to increase revenue and customer reach

Decrease security risk and improve efficiencies

Simplify compliance

Success Strategies

Drive Innovation by leveraging new technologies and the cloud to meet business needs

ACCELERATE

Free Up Resources by improving efficiency and managing complexity

TRANSFORM

Reduce Risk of data breach, improper access and fraud

SECURE

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Next Generation Infrastructure Mangement

CA IM 2.0

Unifies all Aspects of

Infrastructure Management In a Single Advanced Console

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PERFORMANCE CENTER

Un

ifie

d V

iew

Acro

ss D

iscip

lin

es

Capacity

Performance Flow

App. Response

Availability

Network, Physical-Virtual Systems, Cloud, Wireless, Voice-Video

Voice/Video

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New and Enhanced OOB Dashboards Auto-Populate, Technology-Specific Data

with an Intuitive Workflow

Entirely new dashboards with new metrics and workflows Server Performance

MPLS Overview

Response Path Test Overview

VMware Overview

Microsoft Cluster Service Overview

Solaris Zones Overview

Microsoft Hyper-V Overview

IBM LPAR Overview

Interface Capacity Watch Lists

Router/Switch Capacity Watch Lists

Server Capacity Watch Lists

Enhanced dashboards with new metrics and workflows Server Device Health

Network Device Health

Network Performance

New wizard to customize dashboards

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New and Enhanced Intelligent Metrics Speed Triage, Proactive Actions and

Enable High-Scale Management

Entirely New Metric Views

Innovative Combo Gauges Show current value in context

on min-max

Combo Gauge/Table & Trend/Table Charts Eliminate searching across

pages to compare trend of monitored items & groups

Enhanced Metric Views

Calendar Heat Charts Easy, selectable time frames

Hide-show Stacked Protocol Charts Click to focus on what’s important

XY Chart Zoom Select to zoom on charts and

groups of charts

MultiView Charts 48 per page, up from 16

Event Overlay Charts Event appear on plots

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New Intelligent Metrics Combo Gauge/Tables

For individual items and groups

Speed triage

Be more proactive

Prioritize actions

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See average value & Min/Max

Sweep area for each item

by mousing down the table

Increasing or decreasing

Compare average values

in stacked bar charts

Variance from the group

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New Intelligent Metrics Comb Trend/Tables

— For individual items and

groups

— Speed triage

— Be more proactive

— Prioritize actions

— See trends for each item

by mousing down the table

− See what is a real trend or

transient

— Compare average values

in stacked bar charts

− See in context of summary value/

average

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New Intelligent Metrics New Heat Charts with selectable timeframes

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— For single metric value

— Accelerates visual pattern

recognition of recurring

conditions

— Provides pattern matching

wizards − Busy Hour

− Business Week

− Calendar Week

− Repeating Hours by Business Day

− Repeating Hours by Calendar Day

High-Scalability Architecture For the Most Demanding Environments and Growth

Multi-Tiered Architecture CA Performance Management

Data Aggregator, Collector and Repository

Industry’s most scalable collector

500K items @ 75000 metrics/second

Low host-hardware requirements

Simplified deployment & administration

Linear Scalability Massively parallel processing

1:1 added CPU /performance improvement

Multi-threaded linear collector

Intelligence prevents bottlenecks

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Manage at High Scale Scale-Optimized Storage and Visualization

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Massive Storage Scalable to 100s of terabytes

Centralized cluster

Ensures that report requests do not impact polling performance

Performance Center

Inspect large numbers of individual items or groups in a single view

Visual correlation

Dynamic auto-population as you page

Low Total Cost of Ownership

Economical configuration Lower CapEx for scaling

New architecture

Linux

64-bit

Lower OpEx

Centralized administration

Monitoring profiles Out-of-the-box & custom monitoring

profiles

Apply complex tool configuration in one step

Ensure consistent monitoring rules at scale

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Low Total Cost of Ownership

Self-certification An new vendor support for existing

supported technologies

Easy-to-use mechanism for end-users vs. administrators or outside services

Web services Based on other Ops Systems, auto-

configure:

Discovery

SNMP & monitoring profiles

Monitoring profiles

Event profiles

Auto-display data in external portals, web sites, report

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Secure Multi-Tenant Access Control Assures Customer Confidentiality and Safety

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NATIVE MULTI-TENANT ARCHITECTURE

Bu

ilt G

rou

nd

-Up

fo

r Te

nan

cy

Easier, More Secure and Better Management of Data

Service Provider Optimized

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Enables Managed Service Providers (MSPs) to create separate CA Performance Center monitoring environment for each Tenant

Data/environment of one Tenant is not visible to another Tenant

All Tenants are administered by the MSP via a single UI in the CA Performance Center

A Tenant is defined with the following characteristics:

IP Domains

SNMP Profiles

Administrator/User Accounts

Roles

Custom and System Groups

Custom Menus and Dashboards

CA Performance Center 2.0

– Multi-Tenant Support Helps Ensure Confidentiality

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Key capabilities – Multi-vendor, multi-technology

discovery & relationship mapping

– Intuitive visual topology

– Event correlation & root cause

– Network configuration management

Designed for customer value – Visibility into the availability of the top-to-

bottom infrastructure

– Identifies root cause and filters out the noise to accelerate the triage process

– Integrated network change awareness associates configuration changes to infrastructure problems

– Role-based access

CA Spectrum Technology

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Discovery, visualization, root cause, change-aware

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Key capabilities – Multi-vendor support

(NetFlow, jFlow, sFlow, IPFix)

– Multi-technology support (Class of Service, ToS/DS)

– Useful for capacity planning

Designed for customer value – Visibility into ALL traffic that traverses

the service delivery infrastructure

– Insight into WHY WAN links are saturated

– Allows for effective & efficient capacity planning

CA Network Flow Analysis Technology

Network flow analysis

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Monitor Physical Systems CA Systems Performance for Infrastructure Managers

– Real-time self-monitoring and correction

– Process and windows service monitoring

– Log file monitoring

– Configuring and viewing SNMP access communities

– Alarm handling and event state retention

– High capacity (64-bit) network device counters

– System, software and hardware assets

– Simplified, large-scale configuration and management

– Extensible, plug-in architecture

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— Autonomous, SNMP-based monitoring of heterogeneous systems

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Monitor Virtual Systems CA Virtual Assurance for Infrastructure Managers

Discover virtual environments and their associated virtual machines (VMs)

Monitor and collect performance and availability metrics for the virtual resources, including hosts, VMs, resource pools, etc.

Proactively analyze data for systemic issues, using time over threshold and deviation from normal violations

Report on the collected performance metrics to validate expected service levels

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Virtual – IBM LPAR, Microsoft Hyper-V, Sun Solaris Zones, VMware, Cisco UCS

Monitor Database Performance CA Database Performance Manager

– DB Quality Index provides you with a way to easily view database health correlated to system information

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— Maintain availability of business-critical services through visibility and proactive monitoring of database performance

— Monitor across silos

− DB2 for Linux, Unix, Windows (LUW), Oracle, SQL Server and Sybase

databases

— Match database performance monitoring to your infrastructure

— Databases located within physical, virtual environments, private cloud or Amazon EC2 clouds

— Support VMware performance by proactively monitoring the VMware vCenter server repository

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Monitor Non-IP, Non-SMNP Devices and EMSes CA Mediation Manager

Supports rapidly-growing 3G and 4G mobile voice and data environments

Enables CSPs to consolidate their Service Assurance requirements in the Core IP, Mobile and Transmission domains into one Carrier-Grade Service Assurance Management solution

Technology also broadens the addressable market for CA Technologies in other verticals where equipment is non-IP and/or non-SNMP

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Visibility into non-SNMP, non-IP equipment in service operations networks

Utilities (Advanced Metering Integration), Healthcare, Storage

Monitor Voice & Video Performance CA Unified Communications Monitor

Seamlessly monitor heterogeneous voice infrastructures Multi-vendor (Avaya, Cisco, Microsoft)

Manage migration to VoIP & video over IP

Correlation of quality data for detailed troubleshooting

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Proactive performance alarming to identify voice & video service impacting issues before users are affected

Quality metrics and path information from midstream devices for all audio and video streams via new Medianet technology (Flexible NetFlow)

Report on service quality and provide proactive service assurance

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Weitere Informationen:

info@amasol.de

Tel. +49 (0)89 189 4743-0

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