mgt cnflict

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Management of ConflictManagement of Conflict

An Introduction An Introduction



ConflictConflict

arises when interest of people dont coinside, inarises when interest of people dont coinside, inhumanhuman interactioninteraction it is high.it is high.

They disagree about how things are and howThey disagree about how things are and howthey should be.they should be.

Simple misunderstanding lead to disputes. Yet it Simple misunderstanding lead to disputes. Yet it may also arise when the interest of people aremay also arise when the interest of people aresimilar but opposed to each other.similar but opposed to each other.

At least 2 parties are involved in conflict it may At least 2 parties are involved in conflict it mayoccur in individual, groups, between theoccur in individual, groups, between theindividual and the organization and betweenindividual and the organization and betweenorganizationsorganizations



OrganizationOrganization-- large numbers of peoplelarge numbers of peoplecongregate in a joint pursuit of purpose.congregate in a joint pursuit of purpose.

Sets itself up to harness the creativity of Sets itself up to harness the creativity of people for maximum effectiveness.people for maximum effectiveness.

But an increase in people doesn¶t ensureBut an increase in people doesn¶t ensurecreativity.creativity.

As the numbers of people increase, theAs the numbers of people increase, thenumbers of possible interaction among themnumbers of possible interaction among themincreases.increases.

Consequently conflict & disagreement isConsequently conflict & disagreement ismove likely. In such eventuality wouldmove likely. In such eventuality would

prevent people from making their ownprevent people from making their owncontributions effectively.contributions effectively.

They may not cooperate or even withdrewThey may not cooperate or even withdrewtheir cooperation entirely by resigning fromtheir cooperation entirely by resigning from

the organization.the organization.



Eventually, if unattended can ultimatelyEventually, if unattended can ultimatelydegenerate into chaos. Yet paradoxically,degenerate into chaos. Yet paradoxically,

conflict can also lead to higher creativityconflict can also lead to higher creativity.Like muscle grow stronger makes.Like muscle grow stronger makesexercised against resistance.exercised against resistance.



As the saying goes two heads are better As the saying goes two heads are betterthan one; if both arent empty. Could it than one; if both arent empty. Could it that two person are more creative thanthat two person are more creative thanone, if there is some moderate amount of,one, if there is some moderate amount of,

rather than zero, conflict between them?rather than zero, conflict between them?If so it is wiser to allow conflict up toIf so it is wiser to allow conflict up tosome degree, rather than nipping it of thesome degree, rather than nipping it of thebud. So the question then is how tobud. So the question then is how to

manage conflicts so that it is potential inmanage conflicts so that it is potential ineliciting creativity from people is made useeliciting creativity from people is made useof correctly.of correctly.



OBJECTIVESOBJECTIVES

To examine the range of issuesTo examine the range of issuespertaining to the management of conflict pertaining to the management of conflict

in organization.in organization. Know the nature of conflicts, itsKnow the nature of conflicts, itsbenefits and cost and the causes andbenefits and cost and the causes andconsequences of intergroup conflict.consequences of intergroup conflict.

And finally adapt the techniques for And finally adapt the techniques forresolving conflict and preventing it.resolving conflict and preventing it.



Nature of ConflictNature of Conflict

Conflict Conflict-- is relationship, disagreement remainis relationship, disagreement remainunsettled and relationships are strained.unsettled and relationships are strained.

emotions ran high and tension increases.emotions ran high and tension increases.Emotions can cloud the judgments of theEmotions can cloud the judgments of theprotagonist; a protagonist may refuse toprotagonist; a protagonist may refuse tocooperate with each other, otherwise serves thecooperate with each other, otherwise serves the

relationship altogether, but it is also possible forrelationship altogether, but it is also possible forthem to continue the relationship where the onlythem to continue the relationship where the onlything that binds them is their mutual desire tothing that binds them is their mutual desire toovercome and defeat the other.overcome and defeat the other.



The areas wherein conflictingThe areas wherein conflictingparties find themselves inparties find themselves in

disagreement are of:disagreement are of:

FactsFacts-- present situation as problempresent situation as problem

GoalsGoals-- what showed be done or accomplishedwhat showed be done or accomplished MethodsMethods-- best way to accomplished the goalsbest way to accomplished the goals

Values Values-- principles, qualities, concept about what principles, qualities, concept about what

is desirable in long term influence judgmentsis desirable in long term influence judgmentsand perception about fact, goals and methodsand perception about fact, goals and methods



Easiest to settle is disagreements on factsEasiest to settle is disagreements on facts

while differences in values are the most while differences in values are the most difficult to resolve, it is so since peopledifficult to resolve, it is so since peoplecan be more readily objective about factscan be more readily objective about factsthan about values, it is after all, arethan about values, it is after all, are

basically a matter of subjective choices.basically a matter of subjective choices. And it impinges on the interpretation of And it impinges on the interpretation of facts, goals and methods, sometimes it isfacts, goals and methods, sometimes it isnecessary to clarify and resolve valuenecessary to clarify and resolve valuedifferences first to make agreement in thedifferences first to make agreement in theother area possible.other area possible.



Conflict require energy, it takes humanConflict require energy, it takes humaneffort to maintain,escalate or deescalate it,effort to maintain,escalate or deescalate it,also takes emotional energy to surpressalso takes emotional energy to surpressdeny, and it takes even more to confront deny, and it takes even more to confront

it. Thats why it is dealt with some indirect it. Thats why it is dealt with some indirect fashion the requires less energy thanfashion the requires less energy thanmore direct means.more direct means.



Conflict issues tend to proliferate andConflict issues tend to proliferate andacquire a life of their own which increaseacquire a life of their own which increaseits life expectancy. It may start out on theits life expectancy. It may start out on the

basis of differences on a single substantivebasis of differences on a single substantiveissue, or perhaps only a few. Overtimeissue, or perhaps only a few. Overtimehowever, the issues tend to multiply whichhowever, the issues tend to multiply which

in turn, complicate and escalate it.in turn, complicate and escalate it.



In addition emotions of the protagonist In addition emotions of the protagonist get entangled with the substantive issues.get entangled with the substantive issues.

After a time, it becomes more difficult to After a time, it becomes more difficult to

unraveled the conflict as by now not onlyunraveled the conflict as by now not onlythe enlarged number of substantive issuesthe enlarged number of substantive issueshave to be dealt with but also thehave to be dealt with but also theemotional aspect as well as well as theemotional aspect as well as well as the

original conflict is to be resolvedoriginal conflict is to be resolved



Management of Agreement Management of Agreement-- related to therelated to themanagement of conflict. Total agreementsmanagement of conflict. Total agreementson everything is impossible and may evenon everything is impossible and may evenbe undesirable. If It were so a managerbe undesirable. If It were so a managerwould be surrounded by yeswould be surrounded by yes--men.men.Substantial agreement is necessary toSubstantial agreement is necessary tosustain cooperation. When agreement issustain cooperation. When agreement is

effectively managed conflict will still ariseeffectively managed conflict will still arisebut their effects are more easilybut their effects are more easilycontrollable.controllable.



For example, if the areas of agreement For example, if the areas of agreement are greater than the areas of are greater than the areas of

disagreement, there is more of andisagreement, there is more of anincentive to sustain relationships and workincentive to sustain relationships and worktogether than break effort.together than break effort.



LEVELS OF CONFLICTLEVELS OF CONFLICT

Neither too much nor too littleNeither too much nor too littleconflicts is good for the organization.conflicts is good for the organization.

Instead moderate levels of conflict Instead moderate levels of conflict have more potential for constructivehave more potential for constructiveoutcomes, in this case the contendingoutcomes, in this case the contendinggroups is more likely to interact ingroups is more likely to interact in

desirable problem solving ways. As thedesirable problem solving ways. As thelevel of conflict rises the tendency is tolevel of conflict rises the tendency is toengage in destructive behavior towardengage in destructive behavior towardthe rival group.the rival group.



TooToo muchmuch conflict conflict leadsleads muchmuch chaoschaos andanddisruptiondisruption that,that, intern,intern, endangerendanger thetheorganizationorganization chanceschances forfor survivalsurvival.. But But tootoo

littlelittle conflictsconflicts leadsleads toto complacencycomplacency.. TheTheorganizationorganization changeschanges toto slowlyslowly toto meet meet thethe newnew demandsdemands beingbeing mademade uponupon it it..ThusThus itsits existenceexistence isis alsoalso threatenedthreatened..



Thank you!Thank you!

Good day.Good day.

alfredoalfredo

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