421

AAir Berlin PLC, 53, 58, 79, 117, 140, 182,

233, 252, 299, 344, 402ALDI, 10, 11, 21, 25, 52, 117, 128, 129, 132,

220, 237–242, 244, 245, 253, 387, 392, 398, 404, 408

Amazon, 19, 23, 44, 49, 56, 114, 128, 133, 134, 138, 140, 142, 143, 156, 157, 159, 160, 165, 186, 188, 189, 198, 217, 223, 230, 236, 237, 252, 270, 271, 328, 334, 335, 339, 365, 369, 370, 377, 378, 381, 400, 404, 410, 415

Anwendungen, IT, 61, 92, 121, 171, 186, 198, 205, 225–227, 229–231, 266, 271, 272, 283, 288, 314, 318, 319, 322–329, 332–334, 340, 355, 394, 395

App (Application), 14, 153, 154, 169, 199, 227, 228, 230, 231, 329, 335

Augmented Reality, 170, 171, 355

BBau- und Immobilienmanagement, 29, 35, 36,

85, 86, 101, 280Bauhaus, 15Baumarkt, 14, 15, 26, 120, 125, 137, 139, 142,

145, 150, 152, 153, 305, 366Bezahlen, 136, 140, 144, 149, 201–203, 267,

277, 283, 364, 399, 400BIP, siehe BruttoinlandsproduktBlogging, 213, 214Blogs, 206, 213, 220, 392Bruttoinlandsprodukt (BIP), 6, 77

CC&A, 20, 67Caparros, Alain, 58, 59, 80, 84, 85, 112, 122,

125, 249, 339, 344, 349, 353, 357–363

Category Management, 40Chief Executive Officer (CEO), 157, 196, 261,

281, 287, 289, 294, 295, 308, 364, 398, 399, 409, 410

Chief Information Officer (CIO), 121, 284, 289, 293–296, 298, 300, 307, 310, 325, 330, 331, 334–338, 340, 370, 388

Chief Operating Officer (COO), 289, 293–295, 397

Clemens, Reinhard, 59, 92, 116, 137, 144, 156, 169, 205, 225, 231, 259, 332, 349, 363–367

Cloud-Services, IT, 197, 334–336, 338, 384, 400, 401

CO2, siehe KohlendioxidCommunities, 188, 206, 213, 214, 217–220,

260, 265, 268, 365, 383, 408Connected Consumer, 197Controlling, 38, 60, 320, 332, 402Convenience, 3, 112, 114, 123, 125, 126, 138,

140, 144, 145, 148, 151, 153, 155, 172, 176, 178, 180, 181, 184, 199, 202, 257, 259, 262, 268–270, 272, 276–280, 283, 284, 355, 360, 365, 369, 387, 395, 403

Conversion rate, 25COO, siehe Chief Operating OfficerCorporate Social Responsibility (CSR), 2, 71,

72, 85, 92, 94, 96–101, 104, 118, 167, 239, 256–261, 265, 269, 275, 278, 282, 283, 355, 368, 379, 387, 408, 416

DData Warehouse, 62, 291, 321, 327, 414Datenschutz, 180–182Deichmann, 25Demografische Entwicklung, 96, 103, 121,

284, 353Deutsche Telekom AG, 59, 92, 116, 137, 156,

169, 236, 259, 315, 332, 349, 363, 366

Sachverzeichnis

W. Lux, Innovationen im Handel, DOI 10.1007/978-3-642-28121-1, © Springer-Verlag Berlin Heidelberg 2012

422

Discounter, 9, 11, 21, 26, 87, 124, 129, 130, 250, 270, 362, 420

dm, 9, 13, 52, 55, 58, 80, 88, 99, 111, 157, 185, 204, 221, 226, 242, 247, 255, 256, 258, 266, 299, 303, 339, 346, 351, 354, 371, 372, 374, 404, 419

Drogeriemarkt, 9, 10, 12, 13, 26, 223, 255, 368, 419

Durchschnittsbon, 11

EeBay, 23, 128, 133, 163–165, 196, 252, 328,

369, 377, 412, 415Eberhardt, Michael, 142, 293, 336, 409, 413,

414EC-Karte, 20, 24, 61, 149, 315e-Commerce, 21–24, 38, 55, 61, 158, 159,

169–171, 190, 279, 280, 284, 287, 296, 300, 339, 345, 347, 362, 366–369, 420

EDEKA, 10, 25, 30, 52, 55, 116, 128, 133, 153, 202, 237, 240–242, 249, 250, 265, 317, 327, 340, 367, 368, 383, 387, 395

EHI Retail Institute, 7, 15, 17, 18, 23, 55, 58, 75, 81, 82, 85, 117, 136, 149, 153, 184, 225, 255, 280, 300, 324, 327, 329, 345, 353, 367

Eigenmarken, 9, 13, 42, 126, 161, 163, 198, 237, 239–247, 251, 253, 256, 266, 278, 322, 358, 362, 408

Einkauf, 9, 11, 13, 15, 17, 29, 32, 33, 38, 40–42, 53, 60, 66, 73, 81, 91, 92, 100, 114, 121, 126, 129, 130, 133, 140, 146, 149, 158, 163, 169, 184, 189, 198–200, 203, 250, 252, 255, 277–279, 284, 287, 289–291, 296, 317, 322, 334, 362, 368, 387, 392, 419

Ein-Personen-Haushalt, 114Einzelhandel, 6, 7, 11, 16, 90, 204, 242, 318Entwicklung, demografische, 96, 103, 121,

284, 353EP, 16Erreichbarkeit, 116, 125, 129, 148, 269, 280Esprit, 53, 58, 79, 117, 140, 157, 182, 233,

252, 299, 344, 402, 407Euronics, 16, 18Expert, 16–18

FFacebook, 19, 20, 49, 57, 93, 99, 145, 157,

165–169, 171, 182, 186–188, 190, 203, 206, 209–213, 217, 218, 221, 223–228, 231, 265, 266, 268, 308, 325, 337, 365, 370, 372–374, 399, 412

Factory-Outlet, 9Familie Maier, 1, 5, 6, 18, 19, 25, 27, 29, 40,

73, 99, 123Fell, Thomas, 87, 116, 253, 301, 333, 346,

385–389Finanz, 29, 37, 38, 41, 255, 307, 320, 322,

327, 334, 402Flyer, 18, 19, 222, 229Foursquare, 19, 167, 210–212

GGabler, 57, 127, 234Gefällt-mir-Anmerkung, 19Gemeinwohlbilanz, 97, 281Gerling, Michael, 55, 58, 81, 84, 117, 136,

184, 225, 255, 300, 327, 329, 345, 353, 367–371

Gesellschaft für Konsumgüterforschung (GFK), 58, 80, 111, 114, 132, 133, 149, 156, 297, 313, 328, 331, 335, 350, 381

Google, 20, 49, 89, 128, 158, 173, 186, 195, 204, 209, 216, 227–229, 231, 267, 334, 338, 365, 369, 404

Groupon, 163, 164, 186, 188, 383, 386, 406

HH&M, 20, 67, 237Hagebau, 15Handelsmarke, 81, 111, 150, 203, 236, 237,

249, 251, 253, 254, 256Harsch, Erich, 58, 88, 99, 111, 157, 185, 204,

256, 299, 303, 339, 346, 348, 351, 354, 371–376

Haub, Karl-Erivan, 44, 51, 53, 54, 56, 96, 110, 138, 190, 218, 225, 263, 299, 309, 339, 344–347, 349, 354, 376–381

Hausruckinger, Gerhard, 58, 80, 111, 114, 132, 133, 149, 156, 194, 297, 313, 328, 331, 335, 350, 381

Heidloff, Eckhard, 54, 60, 97, 149, 183, 253, 299, 326, 327, 340, 343, 349, 385–389

Heritage Dictionary, 57Hewlett-Packard, 47, 59, 90, 133, 142, 147,

155, 157, 171, 293, 333, 334, 336, 346, 351, 409, 414

Hornbach, 15, 204Human Ressource, 298

IIBM, 56, 121, 126, 141, 145, 154, 184, 188,

219–223, 271, 297, 334, 336, 343, 346, 347, 349, 363, 369, 389, 396

Sachverzeichnis

423

Immobilie, 35, 36, 280Infrastruktur, 114, 142, 177, 273, 277, 280,

314–316, 318, 325, 330, 333, 336, 337, 340, 400, 412–414

Innovation, 27, 46–48, 53, 56–61, 65, 66, 68, 69, 99, 125, 182, 232, 271–273, 282, 283, 305, 308, 338, 344–347, 350, 351, 354–356, 358, 360–364, 367, 368, 370–372, 376, 377, 381, 382, 384, 386, 387, 389–391, 395–398, 401, 402, 406, 407, 409–412, 414–416

Innovationsmanagement, 4, 39, 268, 273, 281, 303, 304, 310, 311, 313, 332, 352, 356, 397

Inventur, 178, 179, 186, 315, 324iPad, 15, 125, 131, 170, 195, 197, 203, 229,

267, 283, 337iPhone, 14, 47, 49, 94, 121, 144, 195, 226,

229, 235, 267, 268, 283, 337, 355, 398, 400

IT, siehe Informationstechnologie

JJetter, Martin, 56, 63, 65, 184, 220, 222, 271,

297, 336, 343, 346, 347, 349, 389–396Joussen, Fritz, 47, 59, 133, 134, 142, 150, 153,

157, 159, 205, 215, 240, 251, 268, 289, 328, 333, 345, 347, 352, 397–401

Jung von Matt, 30

KKAUFHOF, 21Kaufland, 10, 25KIK, 21, 345, 377Kohlendioxid (CO2), 76, 77, 83, 85, 89–93,

100, 279, 283, 369, 379, 416, 418, 419Konzentration auf Kernkompetenzen, 331,

336, 406Körber, Hans-Joachim, 53, 58, 79, 117, 140,

141, 184, 233, 240, 246, 252, 273, 299, 300, 309, 339, 344, 345, 346, 349, 354, 402

KPMG, 13Kunde, hybrider 126, 131, 148, 164, 262, 269Kundenkarte, 61, 62, 131, 140, 142, 144, 145,

148, 154, 156, 180, 181, 283, 321

LLager, 33, 34, 60, 66, 133, 176–179, 230, 279,

280, 315, 317, 320, 323, 393

LBS, siehe Location Based ServicesLebensmitteleinzelhandel (LEH), 10, 11, 13,

16, 26, 350, 362, 363Lebensmittelhandel, 10–12, 14, 22, 23, 80, 82,

85, 112, 114, 128, 135, 138, 146, 151, 152, 156, 173, 224, 246, 249, 315, 338, 339, 351, 359, 361, 362, 365, 372

LEH, siehe LebensmitteleinzelhandelLIDL, 10, 11, 21, 25, 128, 237, 408Lifestyle, 3, 123, 125, 145, 148, 151, 155, 158,

184, 185, 190, 222, 235, 249, 251, 257, 259, 262, 263, 266–269, 272, 276–280, 282–284, 355

Local, 185, 190, 226, 229, 231, 373Location Based Services (LBS), 144, 185,

226–229, 259, 263, 283Logistik, 7, 15, 29, 33, 34, 40, 41, 66, 75, 85,

100, 121, 133, 165, 183, 252, 255, 278, 279, 283, 284, 296, 343, 359, 360, 365, 386, 391, 402

MMarke, 3, 9, 21, 30, 47, 64, 115, 130–132,

146–148, 162, 165, 174, 175, 178, 184, 198, 216–218, 221, 232–237, 239–241, 246–256, 260, 265–267, 271, 275, 284, 345, 375, 387, 392, 403, 404, 408

Markenbindung, 13, 114, 241, 247–250, 253, 256

Marketing, 7, 25, 29–32, 39, 41, 53, 62, 67, 100, 111, 121, 133, 167, 168, 180, 208, 212

Markt, 9, 11, 13, 15, 22, 25, 27, 30, 32–35, 37, 39–41, 46–49, 52, 60, 64, 65, 78, 85, 86, 92, 100, 111–113, 119, 120, 125, 128, 132, 135, 137, 139, 144, 155, 159, 176, 177, 179–181, 190, 195, 197–204, 216–218, 222, 223, 229, 238–241, 244, 245, 249, 254, 255, 262, 266, 267, 270, 277, 280, 284, 304, 307, 310, 314–316, 318, 320–324, 326, 334, 335, 339, 344, 360, 362, 368, 374, 381, 390, 393, 395, 397, 398, 414

Marktforschung, 39, 41, 122, 251, 256, 322Media-Markt, 18, 30, 132, 152, 237–241, 245,

249, 254, 398, 401Media-Saturn-Holding (MSH), 16, 18, 90, 398Metro AG, 10, 25, 55, 73, 140, 171, 201, 204,

258, 299, 343, 391, 404–406, 416, 420Mikromarketing, 221–225Mobile, 92, 185, 191, 194–196, 222, 225, 226,

229, 231, 315, 365

Sachverzeichnis

424

MSH, siehe Media-Saturn-HoldingMüller-Drogeriemarkt, 14Multichannel, 120, 142, 154–157, 167, 184,

190, 266, 267, 283, 318, 326, 328, 335, 336, 354, 373, 382, 384, 387–389, 408, 413, 414

Music Download, 90, 188

NN.N., 58, 80, 96, 110, 117, 120, 155, 156, 218,

233, 241, 244, 287, 344, 345, 347, 350, 354, 407–409

Nachhaltigkeit, 2, 71, 72, 80–82, 84–88, 92, 96, 97, 100, 118, 149, 197, 246, 258, 259, 269, 277–280, 282, 283, 345, 347, 351, 353, 359, 362, 368, 369, 374, 379, 382, 387, 404, 408, 416, 417, 419

New Yorker, 20

OOBI, 15Öffnungszeiten, 119, 124, 125, 129, 151, 171,

393On-Demand-Services, IT, 334, 336Onlinehandel, 31, 38, 91, 92, 133, 160, 346,

400, 411, 415Oracle, 63, 327Organisation, 29, 40–42, 54, 101, 189, 205,

208, 259, 282, 290, 291, 293–296, 301, 304, 305, 307, 348, 373, 374, 376, 378, 381, 393

Organisationsabteilung, 36, 37, 281OTTO, 20, 23, 55, 80, 231, 327, 340

PParadigmenwechsel, 2, 3, 42–49, 51, 52,

54–56, 59, 68, 101, 156, 159, 189, 190, 195, 205, 220, 269, 271, 276, 351, 398

Personal, 15, 16, 29, 42, 101, 120, 125, 133, 137, 142, 143, 150, 151, 249, 281, 288, 296, 298, 395, 396, 400, 408

Pimkie, 20Praktiker, 15, 132, 251, 254Presse, 39, 181, 212, 238, 246, 253, 322, 403,

404Produktauswahl, 33, 87, 127, 136, 151Produktinformation, 64, 92, 136, 152, 153,

184, 190, 197, 200, 230, 258, 278, 314, 323, 324, 399

Produktpräsentation, 151, 152

RRadio Frequency Identification (RFID), 51,

172–183, 197, 202, 204, 272, 344, 355, 359, 385, 387, 389, 390, 399, 402

real,-, 10, 21, 242, 245, 250, 252, 261Retail Branding, 3, 130, 148, 163, 232, 233,

241, 244, 255, 256, 260, 261, 265–267, 269, 276, 278–280, 284, 352, 355

REWE, 9, 10, 25, 30, 51, 52, 55, 58, 59, 74, 80, 85, 95, 96, 112, 114, 116, 122, 125, 128, 133, 138, 144, 150, 183, 198, 204, 220, 237, 240, 241, 249, 250, 253, 265, 295, 310, 331, 339, 344, 347, 349, 353, 357, 360–363, 368, 382, 383, 387, 392, 416

RFID, siehe Radio Frequency Identification

SSAP, 63, 90, 288, 290, 327, 369, 378SB-Warenhaus, 11, 26, 125, 127, 149, 250Schnittstellen, IT, 41, 42, 267, 325, 326, 329,

331, 332Schuhhandel, 22, 25, 335SCHWARZ-Gruppe, 10Service, 31, 112, 113, 116, 131, 135–137, 140,

145, 151, 154, 160, 168, 180, 184, 203, 216, 228, 249–251, 254, 266, 271, 296, 326, 363, 365, 366, 369, 388, 392, 401, 408, 411, 415

Shopping-Clubs, 161, 162Smart TV, 168, 169Smartphone, 20, 24, 132, 139, 144, 150, 153,

156, 159, 167, 171, 180, 182, 186–190, 195, 197, 199–203, 205, 208, 221, 227, 228, 230, 245, 266, 267, 272, 283, 321, 325, 327–329

Smid, Volker, 47, 56, 59, 133, 147, 155, 157, 346, 351, 409–412, 414, 415

Social Media, 113, 145, 167, 205–207, 209, 213–215, 217, 218, 221, 223, 225, 259, 337, 364, 369, 379, 380, 383, 386, 408, 420

Software, eigenentwickelte, 326SoLoMo (Social, Local, Mobil), 3, 123,

145, 185, 227, 231, 232, 257, 259, 263, 266–268, 272, 278–280, 282–284, 355

Sortiment, 9, 10, 15, 26, 66, 78, 81, 112, 127, 132, 133, 136, 152, 155, 156, 159, 184, 190, 239, 240, 244, 247, 250, 252, 254, 271, 289, 360, 393, 400, 408, 417, 418

Stammdaten, 83, 202, 316–318, 321, 324, 325, 329–331, 361, 370, 371, 384

Sachverzeichnis

425

Stiftung „Forum für Verantwortung“, 73, 77, 81, 347, 353, 416

Strichcode, 63–65, 173Supply Chain, 65–67, 162, 411, 413Sustainability, 71

TTally Weijl, 20Tengelmann, 15, 21, 44, 52–54, 95, 110, 114,

138, 189, 198, 218, 225, 241, 263, 299, 309, 339, 345, 347, 349, 354, 376–378, 412

Teradata, 63, 327TESCO, 52, 77, 83, 114, 237, 244, 349, 389,

408Textilhandel, 13, 16, 20–22, 65–68, 128, 133,

152, 156, 163, 265, 365Time-to-Market, 293, 335, 336T-Systems, 59, 92, 116, 137, 144, 156, 169,

205, 225, 231, 259, 332, 334, 349, 363, 364

Twitter, 93, 137, 167, 168, 186, 187, 191, 206, 211–213, 231

UUmwelt, 2, 72, 73, 76, 80, 81, 86, 88, 93, 170,

257, 275, 280, 283, 351Unternehmenskultur, 41, 353Urbanisierung, 112, 114, 115, 122, 262, 383

VVerkaufsfläche, 6, 10, 11, 15, 86, 124, 147,

266, 280, 412Vertrieb, 29, 31–33, 35, 36, 38, 40–42, 45, 53,

60, 76, 100, 121, 255, 276–279, 284, 285, 287, 289, 295, 296, 304, 307, 361, 363, 364, 400

Verwaltung, 314–316, 318, 320, 322Videokonferenz, 90Vodafone, 47, 59, 132, 134, 142, 150, 153,

157, 159, 205, 215, 240, 251, 268, 289, 315, 328, 333, 334, 345, 347, 352, 397, 398, 401

WWalMart, 190, 201, 220Warenwirtschaftssystem, 64, 315, 320, 329Wiegandt, Klaus, 73, 76–78, 81, 92, 94, 347,

353, 416–420Wiemer, Frank, 51, 85, 144, 150, 183, 204,

295, 310, 331, 344, 347, 357–361, 363Wikipedia, 206, 207, 209, 213, 228Wincor Nixdorf, 54, 60, 87, 97, 116, 126, 149,

183, 253, 299, 301, 326, 327, 333, 340, 343, 346, 349, 360, 385–388

YYouTube, 49, 93, 153, 171, 186–188, 195,

206, 208, 225, 228, 259, 329

ZZalando, 19, 25, 30, 56, 160–162, 188, 335,

364, 377, 381, 382, 386, 403, 407, 412Zeus, 15

Sachverzeichnis