Post on 27-Mar-2015
111
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Der John Deere Produktentwicklungsprozess
als Werkzeug von der Qualitätsplanung bis zur
Kundenzufriedenheit
222
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Gliederung:
• Das Unternehmen – Deere & Company
• Der Produktentwicklungsprozess
• Der „Total Quality Process“
333
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
John Deere
„Ich werde niemals meinen Namen auf ein Produkt setzen in dem nicht das Beste steckt,
das ich zu geben vermag“
444
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Traktoren, 39 – 331 kW
JOHN DEERE - Produkte
555
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
1999 2000 2001 2002 2003
Strategic Business
Plan
ProgramDefinition
Concept Selection
Product Development
Implementation &Verification
Continuous Improvement
Product Delivery ProcessTime Line
666
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Der „Total Quality Process“
777
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
EnterpriseProduct Delivery
Process
OrderFulfillmentProcess
Employee Training& Planning
Quality GoalsSetting & Review
Metrics andData Analysis
FMEA
DPAR
ControlPlan
PPAP
SupplierCertification
Early SupplierInvolvement
Supplier StrategyAE
SpecificationReviews
Drawing Audit
PV&V
ISO 9001/14001
Product Audit
Pre DeliveryCheck
First Time Yield
Internal ProcessAudit
Internal ModuleAudit
External ModuleAudit
Six Sigma Way(Technology)
Test Stand
Quality InitativesDQ 10 & WWCA
PIPFix As Fails
CustomerSupportProcess
CustomerAcquisition Process
Total Quality Process
888
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
1999 2000 2001 2002 2003
Strategic Business
Plan
ProgramDefinition
Concept Selection
Product Development
Implementation &Verification
Continuous Improvement
Customer Focus Group Meetings
Customer Focus Group Meetings
Product Delivery ProcessTime Line
999
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
1999 2000 2001 2002 2003
Strategic Business
Plan
ProgramDefinition
Concept Selection
Product Development
Implementation &Verification
Continuous Improvement
Customer Focus Group
Product Delivery ProcessTime Line
101010
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Quality GoalsSetting & Review
Metrics andData Analysis
EnterpriseProduct Delivery
Process
OrderFulfillmentProcess
Employee Training& Planning
Quality GoalsSetting & Review
FMEA
DPAR
ControlPlan
PPAP
SupplierCertification
Early SupplierInvolvement
Supplier StrategyAE
SpecificationReviews
Drawing Audit
PV&V
ISO 9001/14001
Product Audit
Pre DeliveryCheck
First Time Yield
Internal ProcessAudit
Internal ModuleAudit
External ModuleAudit
Six Sigma Way(Technology)
Test Stand
Quality InitativesDQ 10 & WWCA
PIPFix As Fails
CustomerSupportProcess
CustomerAcquisition Process
Total Quality Process - Phase I
Metrics andData Analysis
111111
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Product Delivery ProcessTime Line
1999 2000 2001 2002 2003
Strategic Business
Plan
ProgramDefinition
Concept Selection
Product Development
Implementation &Verification
Continuous ImprovementCustomer Focus Group
Durability & Pilot Builds
TractorBuilds
TractorBuilds
121212
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Product Verification & Validation (PV&V)Process
PV&V PlanRisk Assessment
OptimizationDesign
AnalysisSimulation
Components /System Build
Lab Test
Durability /Prototype Build
Field Test
Verification Ensures adequacy of design per product performance and functionality specifications
Validation Ensures that design meets or exceeds customer expectations
131313
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Verification Plan
141414
Copyright © 2000 Deere & Company
Product Engineering CenterWaterloo / USA9th March 2004
Product Delivery ProcessTime Line
1999 2000 2001 2002 2003
Strategic Business
Plan
ProgramDefinition
Concept Selection
Product Development
Implementation &Verification
Continuous Improvement
Customer Focus Group
Durability & Pilot Builds
SOPSOP Start of Production
Start of Production
Start of Production
SOPSOP