1 1 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 1...

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Copyright © 2000 Deere & Company

Product Engineering CenterWaterloo / USA9th March 2004

Der John Deere Produktentwicklungsprozess

als Werkzeug von der Qualitätsplanung bis zur

Kundenzufriedenheit

222



Gliederung:

• Das Unternehmen – Deere & Company

• Der Produktentwicklungsprozess

• Der „Total Quality Process“

333



John Deere

„Ich werde niemals meinen Namen auf ein Produkt setzen in dem nicht das Beste steckt,

das ich zu geben vermag“

444



Traktoren, 39 – 331 kW

JOHN DEERE - Produkte

555



1999 2000 2001 2002 2003

Strategic Business

Plan

ProgramDefinition

Concept Selection

Product Development

Implementation &Verification

Continuous Improvement

Product Delivery ProcessTime Line

666



Der „Total Quality Process“

777



EnterpriseProduct Delivery

Process

OrderFulfillmentProcess

Employee Training& Planning

Quality GoalsSetting & Review

Metrics andData Analysis

FMEA

DPAR

ControlPlan

PPAP

SupplierCertification

Early SupplierInvolvement

Supplier StrategyAE

SpecificationReviews

Drawing Audit

PV&V

ISO 9001/14001

Product Audit

Pre DeliveryCheck

First Time Yield

Internal ProcessAudit

Internal ModuleAudit

External ModuleAudit

Six Sigma Way(Technology)

Test Stand

Quality InitativesDQ 10 & WWCA

PIPFix As Fails

CustomerSupportProcess

CustomerAcquisition Process

Total Quality Process

888



1999 2000 2001 2002 2003

Strategic Business

Plan

ProgramDefinition

Concept Selection

Product Development



Customer Focus Group Meetings

Customer Focus Group Meetings


999



1999 2000 2001 2002 2003

Strategic Business

Plan

ProgramDefinition

Concept Selection

Product Development



Customer Focus Group


101010





EnterpriseProduct Delivery

Process

OrderFulfillmentProcess

Employee Training& Planning


FMEA

DPAR

ControlPlan

PPAP

SupplierCertification

Early SupplierInvolvement

Supplier StrategyAE

SpecificationReviews

Drawing Audit

PV&V

ISO 9001/14001

Product Audit

Pre DeliveryCheck

First Time Yield

Internal ProcessAudit

Internal ModuleAudit

External ModuleAudit

Six Sigma Way(Technology)

Test Stand

Quality InitativesDQ 10 & WWCA

PIPFix As Fails

CustomerSupportProcess

CustomerAcquisition Process

Total Quality Process - Phase I


111111




1999 2000 2001 2002 2003

Strategic Business

Plan

ProgramDefinition

Concept Selection

Product Development


Continuous ImprovementCustomer Focus Group

Durability & Pilot Builds

TractorBuilds

TractorBuilds

121212



Product Verification & Validation (PV&V)Process

PV&V PlanRisk Assessment

OptimizationDesign

AnalysisSimulation

Components /System Build

Lab Test

Durability /Prototype Build

Field Test

Verification Ensures adequacy of design per product performance and functionality specifications

Validation Ensures that design meets or exceeds customer expectations

131313



Verification Plan

141414




1999 2000 2001 2002 2003

Strategic Business

Plan

ProgramDefinition

Concept Selection

Product Development



Customer Focus Group

Durability & Pilot Builds

SOPSOP Start of Production

Start of Production

Start of Production

SOPSOP

1 1 Copyright © 2000 Deere & Company Product Engineering Center Waterloo / USA 9 th March 2004 1...

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