130207-Campus Handbuch ENG

8/13/2019 130207-Campus Handbuch ENG

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Campus Manual

New work environment@ Vodafone


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Dear Colleagues,

The move to the Vodafone Campus is the start of a brand new chapter and a newway of working for all of us. Communication with each other will be faster,

collaboration will be easier and there will be fewer hierarchies. Some of you mayencounter a few initial problems and feel unfamiliar in the new workingenvironment, yet the advantages far outweigh the disadvantages, so lets make

the most of this unique opportunity.

I urge you to embrace the campus concept and trust in the positive feedbackthat weve received from the people who tested it out in a pilot project. Although

many of them were initially sceptical, they dont want to go back to their old

offices now. The modern campus environment is fun to work in and it promotes

creativity and collaboration.

Im particularly looking forward to being in an inspiring and motivating open

space workplace. I know that open space working can be a challenge toconcentration. In my case, Im not particularly bothered by the noise, but it is

strange that people are able to approach me directly.

Weve published a manual containing important information about the campus

to help you during the first few days and weeks.

I hope you get off to a great start at the campus!

Burkhard Wussow


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Table of content

[ 01 ] The Vodafone Campus

[ 02 ] Mobile Working

[ 03 ] The Office

[ 04 ] Working Together

[ 05 ] Technology

[ 06 ] Special Areas

[ 07 ] Services

[ 08 ] Safety & Security

[ 09 ] At a Glance

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Vodafone

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[ 01 ] Location and address[ 02 ] Car park access

[ 03 ] The building staff and visitoraccess

[ 04 ] Guidance and orientation system

[ 05 ] How to find people

[ 06 ] Local infrastructure


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Vodafone D2 GmbH orVodafone Group Services GmbH

Ferdinand Braun Platz 140549 DsseldorfTel.: 0211/533-0 or 0211/820-0

By car

From Mnchengladbach take the Bderich/Handweiser

exit onto Heerdter Landstrae/Pariser Strasse.The Campus will also be accessible from the B7 / A52 via anew exit Heerdter Lohweg when it is completed in 2014.

From Essen take the B7 / A52 up to the Ltticher Strassecrossroads via Seestern

From city centre approach via the Rheinkniebrcke bridgethrough the Rheinalleetunnel

By public transportFrom Dsseldorf central station take the underground trainservice U74, U76 or U 77 to the Prinzenallee stop. From

there its an approx. 200 m walk to the Vodafone Campus.

Walk in the direction of Willsttterstrasse from the station.

The Vodafone Campus

Location and address


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The Vodafone Campus

Car park access

Multi-storey carpark

Visitor car park

Undergroundcar park

There will be 1571 spaces in a multi-storey car park, 447 in anunderground car park and 238 in an outdoor car park.

Campus underground car park

The entrance to the underground car park is onWillsttterstrasse

Access for employees with company ID card (who areauthorised to use the car park)

Access for bicycle and motor cycles via bell on the barrierCampus multi-storey car park

Access for employees with company ID cards(who are authorised to use the car park)

Further parking options

There is also an outdoor car park for visitors

Note: There are three possible approaches to the VodafoneCampus and the car parks.

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The colour coding on the inside section reflects thecorporate design colours:

Section H (high rise) is corporate red

Section A is pale and medium blue

Section B is pale, medium and dark green

Section C is pale and dark purple

The crche is fuchsiaThe conference area in Section A will also becorporate red

The Vodafone Campus

Guidance and orientation system

Campusside

All office areas which face the inner courtyard aredesignated as Campus side. All office areas facingoutside are designated city side.

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Overview

The Vodafone Campus

How to find people

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Mail/FM centre

Vodafone Group Services

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18.OG

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EG

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Dachterrasse

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Exco V & Exco K K

K VR Group

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PRfer

Luftraum

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The Vodafone Campus

Organisational units in Section A-H

Overview

Works Council

Customer

Customer Operations

Enterprise

Finance

HR

Strategy & Wholesale

TechnologyEx-Co

Corporate Communications, Govt. Relations & Regulatory Affairs, Foundations

Central special units

Mail /FM centre


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The Vodafone Campus

Organisation units in Section A

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Section A_H

Overview

Works Council

Customer

Customer Operations

Enterprise

Finance

HR


TechnologyEx-Co

Corporate Communications, Govt. Relations and Regulatory Affairs, Foundations


Mail/FM centre


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8.OG

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The Vodafone Campus

Organisation units in Section B

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Section A

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Overview

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Enterprise

Finance

HR


TechnologyEx-Co



Mail/FM centre


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8.OG

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The Vodafone Campus

Organisation units in Section C

Section B

Section C

Section A

Section A_H

Overview

Works Council

Customer

Customer Operations

Enterprise

Finance

HR


TechnologyEx-Co



Mail/FM centre


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PharmaciesPrinzenpark-ApothekeHansaallee 1110211/56618030

Benediktus ApothekeNiederkasseler Kirchweg 80211/552393

Stern-Apotheke

Nikolaus-Knopp-Platz 310211/501043

Bakery

Oehme Brot & KuchenHansaallee 105a40549 Dsseldorf

0211/5211308

RestaurantsCasa MattoniHansaallee 22840547 Dsseldorf0211/5367171

Kitzbhler StubenHansaallee 16540549 Dsseldorf

0211/591144Ristorante AmiciLricker Strae 140547 Dsseldorf0211/5367967

Asia fnf Sterne RestaurantHansaallee 24740549 Dsseldorf

0211/52055862

The Vodafone Campus

Local infrastructure

Supermarketsreal,- SB-WarenhausSchiessstrae 3140549 Dsseldorf0211/157689-0

Kaisers Supermarkt

Wickrather Strae 440547 Dsseldorf

0211/524850

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Underground stationsDominikus-KrankenhausUnderground connections from thisstation: U75

PrinzenalleeUnderground connections from thisstation: U74, U76, U77

Petrol stationsAral AGPariser Strasse 820211/501372aral.de

Star TankstelleNikolaus-Knopp-Platz 50211/501006

star-tankstellen.de

The Vodafone Campus

Local infrastructure

Offices for external personnelAm Seestern 1Office areas for external service providerscan be leased in Section AGround floor to 3rd floorContact Jakob [email protected]/8905982-11

Public parking

P+R U Simon-Gatzweiler-PlatzSimon-Gatzweiler-Platz

Cashpoints

Deutsche Bankin the Section H foyer (next to theshop)

StadtsparkasseAm Albertussee 1

SparkasseHansaallee 31

Sport

Alma@OberkasselBeachvolleyball, Badminton,Keep fit etc.Hansaallee 28940549 Dsseldorf0211/5382938alma-oberkassel.de

Tennishalle Heerdt GmbH & Co KGAm Heerdter Hof 380211/5694913tennishalle-heerdt.de

Co-working space

K-LAN DsseldorfSchiessstrae 4340549 Dsseldorfk-lan.org/k-lan-fuer-coworker/

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Mobile Working

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Mobile

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Mobile

Working

[ 01 ] Working in different places

[ 02 ] What exactly does it mean for us?


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Mobile Working

Working in different places

There are around 4,600 workplaces and 3,200 work options at the Campus.

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Mobile

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Mobile

Working

Libraries/silent areas

Meeting rooms

Park

Bistro

Project rooms

Think Tanks

Meeting points (kitchen)

Roof terrace

Lounges Restaurant/Work Caf

(zustzlich: 1.200 Pltze)

Twin workplace


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Attractive and varied work areascreate an inspiring working environment and encourage spontaneous communication.

Mobile Working

Working in different places

Office areas Special areas (e.g. libraries)

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Mobile Working

What exactly does it mean for us?

More independence and flexibility, but also the need to show moreconsideration to others

Use the various workplaces and work options at the Campus, in your Home Officeor when travelling

Select the most suitable workplace for the activity you are performing

In a mobile working scenario, no desks are allocated to specific personnel. All

work areas are shared by everyone. They have standardised furniture andequipment.

Clean Desk Policy

Maintain confidentiality by clearing your desk before you leave it

If youre going to be away for a while (e.g. a long meeting or end of the

workday) always clear your desk so that other colleagues can use it.

Short communication paths with new opportunities for fast and simple teamcommunication

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The Office

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TheOffice

[ 01 ] Desks

[ 02 ] Special areas on the office floors

[ 03 ] Ergonomics

[ 04 ] Think tanks

[ 05 ] Communication zones

[ 06 ] Meeting points | kitchens

[ 08 ] Shared meeting rooms

[ 09 ] Libraries[ 10 ] Office technology room

[ 07 ] Meeting rooms


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The Office

The desks I

Planning concept 2 - 6-desks, either in a staggered arrangement or opposite each other Located along the facade in the entire Campus.

Equipment 1600x800x720mm desk with

crank or electrical heightadjustment

1 x 3OH x 800mm personalfiling space (2 running metres)per employee or locker ifrequired

Optional team filing space Rotating office chair Rimowa trolley

Table divider Optional acoustic privacy

panel Lamp

Filing area/ or locker

Standard desks for mobile workers

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TheOffice

Equipment 1600x800x720mm desk

with crank or electricalheight adjustment

1 x 3OH x 800mm personalfiling space (2 runningmetres)per employee in the directvicinity

Optional team filing space Rotating office chair

Roller container Table divider Optional acoustic privacy

panel Lamp

Personal/ team filing space (optional)


Standard desks for staff with permanentworkplaces


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The Office

The desks II

Planning concept Bench with 4-8 desks Located in the open space in the central zones at the Campus

Equipment 2x 2400x800x720mm workbench with 6-8 desks Corresponds to 6 standard desks 1600mm or

8 Flex-Desks 1200mm Rotating office chair

Alternatively a high bench 3x 1600x800 at standing heightwith a higher office chair Direct access to the lockers Table dividers Optional acoustic privacy panel facing the corridor Lamp

Lockers

Flex-Desks

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Filing space / optional locker

Alternative as 2m table

Desks with extra filing space

Equipment 1600x800x720mm desk

with crank or electricalheight adjustment

+ 800x800mm side table Or: 2000x800x720mm

desk 1 x 3OH x 800mm personal

filing space per employee Rotating office chair Roller container or

Rimowa trolley Team filing area or lockers Table divider Optional acoustic privacy

panel Lamp

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The Office

Special areas on the office floors

In addition to the desks, the office areas have a rangeof special areas for employees to use.

For example, there are meeting rooms for six to eightpeople for formal communication, communicationzones for informal communication and meetingpoints/kitchens for breaks/ the opportunity to chatand make yourself a drink.

Meeting rooms Communication zones Meeting points

The think tanks provide an opportunity to think orcommunicate in a quiet atmosphere and there are alsooffice technology rooms equipped with multifunctionprinters, mailboxes and filing areas.

Each special area is described in detail on the followingpages.

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Our current online training course includes everything you need to know about office ergonomics:

http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302

The Office

Ergonomics

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http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302


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The Office

Think tanks

Lounge modulefurniture Lounge chairs Round table

Innovation module

furniture Multifunctional chairs,

e.g. Innovation C model

For 1-3 persons, approx. 8m, not bookable

Lounge

Innovation Standing

Working

Working modulefurniture Round table 2-3 meeting chairs

Standing module

furniture High meeting table 3-4 high chairs/stools

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The Office

Communication zones | lounges

1-5 persons, approx. 4-10m Multifunctional communication element for ad-hoc-

meetings Places to sit and think or read Located close to the desks for quick access Only possible if the desk layout is changed (e.g. group of 6)

or at HAL workplaces

Furniture Seating area/ couch Armchair Side table Floor/table lamps

as required

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The Office

Meeting points | kitchens

Equipment Cupboards and shelves,

cutlery drawer Sink with Grohe water

dispenser (fizzy,medium, still, 100C hotwater), dish washer,paper towel dispenser

Waste separationsystem for residual andpackaging waste

Fridge, coffee machine Seating at the window

looking out onto thecourtyard

High chair and stand-uptable

Layout 1 facade side

Layout 2 central zone

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The Office

Meeting rooms

Bookable for 6-8 personsapprox. 21-24m

Technical equipmentBasic meeting room:46 LC display in the media wall,, some with VC function,

VGA/audio and HDMI, 4x Schuko, 2xLAN next to the table,some with wall-mounted whiteboard, flipchart

Meeting room with high benches: 40 LC display on the

media wall without VC function, VGA/audio and HDMI, 4xSchuko, 2x LAN next to the table, wall-mounted whiteboard,flipchart

The meeting rooms are always close to thestairwells/lifts and to a meeting point/kitchen.

Meeting rooms at the Campus are available in thefollowing sizes and with the equipment stated.

All meeting rooms can be booked.

Equipment 2/3 basic with table 2000x1200x720mm 1/3 with high benches 2400x1200x1200mm 6-8 meeting chairs

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The Office

Shared meeting rooms (project rooms)

Project room and work area Approx. 21-24m Not bookable Specifically assigned to the

departments

Equipment

2 desks - 2400x800x720mm Space for up to 3 staff or up

to 4 external staff to work

The shared meeting rooms are assigned to thedepartments and have three standard or fourFlex-Desks.

These rooms are used for communicationintensive project work, and by people who needto concentrate on a task either alone or withother team members.

You can use this room flexibly in liaison with yourline manager.

This room cannot be booked.

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Places for obtaining information, individual learning,undisturbed working, thinking

Books and publications are made available. Staff canalso bring in and loan out own books.

The Office

Libraries

Conduct in libraries No phone calls Quiet conduct No meetings No eating

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Multifunction printers, mailboxes, paperand document disposal & team filing space

The office technology rooms are approx. 25m walkingdistance from the home base.

They are centrally located and have a centralmultifunction printer.

Facility Services fills up printing paper and tonerautomatically.

Confidential documents and waste paper can bedisposed of here.

Next to the mailboxes are additional cupboards for theteam filing.

The Technology section of this manual includestechnical information about using the printer.

The Office

Office technology room

Sample office area layout

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Working together at the

Campus

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Working together at the Campus

Good workplace conduct and practices

Filing/ documents Clean desk policy Approachability

,76

Meals at the desk Consideration Openness

In the new work environment at the Campus many things are

different.

Mobile working in an open space concept demandsconsideration to others. We have to avoid all the things thatcould disturb out colleagues in the home base in all ourinterests.

So how can we foster good working relationships at theCampus?

Weve listed some of the main rules that have proven to beeffective so that you have an idea of good practices. Theyre

subject categorised. All you have to do is click the subjectbutton.

Remember

If something is bothering you, say something!

Take advantage of the opportunity to define rules for yourteam with the other team members.

*Click on the symbols for further information

Conversations Meetings Telephony/VC

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ConversationsPlease ensure that

you keep your voice at a normal volume when you speak.

Nothing attracts more attention than very loud or very quiettalking.

you communicate with your colleagues, but always consider

where the best place to do this is beforehand.

everything that doesnt have to be discussed at the

workplace is discussed in the think tanks or meeting points.

you dont hold confidential conversations at your desk.

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MeetingsPlease ensure that

you never hold meetings involving more than two to three

people at your workplace. Use the think tanks, meeting orconference rooms.

you always select the meeting venue according to the

number of participants, the confidentiality level and the

intensity of the agenda.

you book a room for your meeting (booking system).

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Phone calls/ video conferencesPlease ensure that

you adjust the level of your voice when talking on the phone. Use

a headset if necessary because people who use headsets talk morequietly.

you use a think tank or conference room for video conferences.

your phones ring tone is set to quiet (e.g. use the vibrationfunction).

you redirect phone calls to a colleague after informing him or her

or activate your mailbox when you leave your desk.

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Filing/documentsPlease ensure that

you only print out documents that are absolutely necessary

in paper form. The Campus has a paperless office conceptand physical filing options are limited.

you use the electronic filing system, dont file duplicate

documents and use sharepoints.

you dont leave customer-relevant or other sensitivedocuments on your desk if youre going to be away from it for

a while.

you file documents according to importance and access

frequency..

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Clean desk policyPlease ensure that

you clear your desk before you leave the office. Personal

items, work documents and wasteshould all be removed from the desk.

you also clear your desk when you know that you wont be

returning soon.

you clean flip charts or whiteboards after using them so that

your colleagues can start to use them straight away at thenext meeting.

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ApproachabilityPlease ensure that

you signalise to people around you whether you are

approachable or not in a specific work situation. It makessense to use pre-defined signals (e.g. traffic lights, red/greencards or flags).

you show consideration to people who you wish to

approach. Respect their signals.

you use the chat option. Its quick and easy.

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Meals

Please ensure that

you avoid eating at your desk. Food odours can be perceived

as unpleasant by other people and disturb your colleagues.

you use the staff restaurant or meeting points to eat. The

meeting points are on the office floors and easily accessiblefrom your workplace. You can consume snacks there in a

pleasant atmosphere.

a break is a genuine break!

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General consideration

Please ensure that

you approach your colleagues if you want to discuss

something with them instead of shouting across the roomand drawing attention to yourself.

you dont approach colleagues for every single thing that

you want to talk to them about but make a list of topics to

discuss at one time.

you dont use PC loudspeakers at your desk in everyones

interest.

.

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Open-mindedness

Please ensure that

you are always open-minded towards your colleagues.

you speak to your colleagues in a friendly tone of voice,

even if you are annoyed about something.

you share lessons learned and experiences at the Campus

with your colleagues.

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Technology

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[ 02 ] Unified communications

[ 03 ] Media technology/ VCs

[ 04 ] Printing, scanning, copying & faxing

[ 05 ] Booking meeting rooms

[ 06 ] Campus App

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Technology

IT equipment

IT supports the mobile working concept at the new Campus. Every VF employee uses a notebook, a headset and amobile phone for flexible mobile working.

With the notebook you can connect to the Wi-Fi or network cable anywhere on the Campus to access the Groupdrive and their e-mail account. Wi-Fi is available throughout the entire Campus. There are fixed networkconnections at every desk. Active connections that can be used are marked with a red dot.

The paper-free office concept applies at the Campus. Thats why the virtual filing areas for each member of staffhave been enlarged. Group drives now have 5GB storage space and e-mail inboxes to 1GB.

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The Campus offers an innovative and ultra-modern network

for wireless and cable connections. There is almost 100% Wi-Fiand LTE coverage for high quality telephone andcommunication services.

There are three telephony solutions oriented on the threeworkplace scenarios:

Mobile working scenarioLaptop with Lync client, mobile phone and headset

Permanent workplace scenarioOfficeNet fixed network phone, mobile phone, a headsetand the Lync client (external inbound calls are notpossible)

Special applicationsAvaya ACD PBX (e.g. GSOC, switchboard, call centre/hotline)

The hardware may differ, depending on the time of procurement.

You can find information on using the Lync client at:https://sharepoint.vodafone.com/global/UnifiedCommunicationsService/LyncUserGuides/Lync Training Documentation Library/06. Deutsche Version.aspx

Technology

Unified communications

OfficeNet

Mobile phone Headset Notebook + Lync client

OfficeNetfixed network phone +

mobile phone

Headset Notebook + Lync client+OfficeNet PC client

ISDN/analogue Fax Fax server Call Centre/ ACD

Mobile working scenario

Permanent workplace scenario

Special applications

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http://69.64.50.245/gaolinimages/images/product/61/20110709/A2362000AW/fax-server-network-myfax100-1345691-origin.jpghttp://69.64.50.245/gaolinimages/images/product/61/20110709/A2362000AW/fax-server-network-myfax100-1345691-origin.jpg


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The Campus has plenty of meeting rooms that can be

equipped with AV (audio visual) and VC (video conference)technology if necessary.

You can connect your external media via analogue (VGA) anddigital (HDMI, display port) ports. Many of the think tanks alsohave media technology.

All bookable rooms can be booked with the room bookingsystem, Outlook, the Campus App or on the display outsidethe room. (Please refer to the section on booking meeting

rooms).

If you book a room with a VC system, all invited participantsare provided with all the relevant information about dial in andconnection establishment.

You can then also hold video conferences via the Lync clienton your laptop.

Technology

Media technology | video conferences

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Technology

Printing, scanning, copying & faxing

The multifunction printers in the office technology rooms arethe place to go for printing, copying, scanning and faxing.

Print jobs can be collected from any multifunction printer in the

building after authentication with your employee ID card.

Print jobs which are not collected are automatically deleted after24 hours.

Scanned documents are sent to your e-mail account, with theoption to have them sent to other e-mail addresses. You alsoreceive faxes in your e-mail inbox. Faxes are sent from themultifunction printer.

A4 and A3 print formats are possible, in black and white or

colour, or duplex.

The standard setting is A4, black and white, duplex.

The TFM service provider provides printer support.This service includes toner replacement, paper jam removaland simple fault remedy.There is a 24-hour helpdesk available 365 days a year forprinter support:

Helpdesk no.: 0172 33099 1206E-mail: [email protected]

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Configuration of the printer at your laptopThe new printer needs to be configured on your laptop, beforeyou can use it. Please proceed as follows:1. With click on the Windows start button the process starts.2. Click on Devices and Printers in the click selection

menu.

3. Next step is to click on Add a printer.

4. In the appeared message box click on Add a networkprinter .

5. In the appeared message box select the second item andenter \\print-de\SecurePullPrint.

6. The Next button will automatically test the connection

to the printer and install the print driver on your computer.

Technology

Printing, scanning, copying & faxing Print Solution - Hinweise zur Nutzung

You will find several business centres at the campus that hostthe printers. Usage of printers in the open space is not permitted.The multi-function devices allow you to

Print (black/white and colour)

Copy (black/white and colour)

Scan

Fax

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Documents can only be printed in the so called pull-print

mode, i.e. after a successful identification of the user atthe printer.

A poster at the wall of the business centres explains youthe most important functions of the device.

A service team will cater for the supplies of the printer like toner,paper, etc. Smaller amounts of paper will be stored next to theprinter and employees can use it to re-fill the device.

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First-Time Registration Process

All employees that are entitled to use the pull-print solution,need to register at the device before they can print.

1. Please swipe your employee ID on the card reader that isinstalled on the device.

2. The card reader will confirm the successful validation of your

user data with a beep tone.3. Press Login and enter your email address at the soft

keyboard at the operation panel.

4. Then enter your windows password and press okay.

5. If you have successfully accessed the device the main-screen will appear.6. End of the first-time registration process.

Usage of the Multi Function Device1. The card reader on the printer validates the data on your

employee ID-card2. The card reader confirms the successful validation with a

beep tone.

3. The MFD shows all functions that are available in the maindisplay.

4. Apart from the functions scan, copy, and fax, the displaywill also show your print jobs. Chose the document thatyou would like to print from the list and press print.

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Technology

Campus App

The Campus App is a mobile application in English and German providing information about the Campus. You can use it to navigateyour way through the entire building. When you activate it, it tells you exactly where you are in the Campus and all the things that areclose to your location. You can also use the Campus App to navigate to a selected location, such as the next office technology room.

In addition to the indoor navigation function, the Campus App can also be used to book meeting rooms and obtain other informationsuch as emergency and service numbers, staff restaurant menus and Vodafone news.

The Campus App works on Apple iPhones, Android phones, WebPage for RIM (Blackberry) and other platforms such as WindowsPhone. Only staff with a Vodafone account can download the app from the internal app store.

Every employee will be sent the app download link by e-mail.

The final design may not be as illustrated

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Special Areas

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[ 01 ] Foyer reception | coffee bar | Vodafone shop

[ 02 ] Conference zone conference rooms | training

[ 03 ] Prayer room I silent room

[ 04 ] Food service concept - staff restaurant

[ 05 ] Bistro | shop

[ 06 ] Event area

[ 08 ] Rest room | mother & child room

[ 09 ] Works Councils | Central Works Council |

Disabled Persons Representative

[ 07 ] The 18th floor Skylounge | Innovation Centre |roof terrace

[ 10 ] Smoker pavilions

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There is a customer experience route across several

floors of the high rise building. The areas on this routeare Vodafones calling card. They demonstrate our

innovative competence and allow people toexperience our brand.

The main and visitor entrance to the high rise buildingleads into the inviting foyer on the ground floor wherevisitors can announce their arrival at reception orcheck-in at the terminal. From the foyer, the transition

to the open-plan Vodafone Shop and a coffee bar isvery smooth. From here there is direct access to theconference zone in Section A. There is also a DeutscheBank cashpoint in this zone.

The tour of various theme rooms on the ground floorshowcases current products, technology and design(e.g. in the Vodafone Shop). These, in conjunction withthe Campus design, enables the customer toexperience our innovative strength.

Special Areas at the Campus

Foyer reception | coffee bar | Vodafone shop

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The conference zone is on the ground floor of Section A.

All rooms in the conference zone have video conferencingsystems and wall-mounted displays.

They can be booked with the central room booking tool or onthe display outside the room.

The size of the rooms in the conference zone can be alteredby mobile walls and different seating options are available.

There is on-site support in case of technical problems in the

conference rooms.The rear part of Section A is the location of the training rooms.These can also be booked with the central room booking tool.The trainees also have a brainstorming area and a Vodafoneshop element for training purposes.


Conference zone conference rooms | training

Training

Conference

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There is a prayer room, also called the silent room, close to

the ground floor entrance in Section A.The prayer room is a peaceful and calm area for prayer,meditation and retreat. It can be used by all employees.

The room has three areas so that people are not interruptedduring prayer or meditation when others enter the room.

Entrance area with a shelf for shoes and other items

Washing area with foot and hand basins

Prayer area

The prayer room has a neutral design with a wind rosedepicting all the directions of the compass.


Prayer room I silent room

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Food service concept

The Aramark food service at the Campus operates according

to the following principles:

Fresh prepared meals every day

High quality and fresh foods and beverages prepared byAramark itself

Menus including regional and seasonal dishes

Extensive range of products that varies each day

Front cooking Own patisserie sweet and salty pastries

Sustainable quality and hygiene management

* Conference catering is available in the conferencerooms on the ground floor of Section A

** Vending machines (drinks and snacks) on the

ground floor of Section C can be used at all times

Where can I get what?

*

**

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Food service concept staff restaurant

The staff restaurant and cafeteria are on the ground floor of

Section B. Some of the 1,200 seats are in an open plan areawhile others are in differently designed zones.

The food products are collected from various theme-orientedpavilions, each with two different freshly prepared dishes.Pavilion 4 has fresh cooked meals based on celebrity chefNelson Mllers recipes. Once a month, Nelson will come

along to cook for restaurant guests himself.

The cafeteria and restaurant are also available to employees

outside the main meal times as a Work Caf. The differentzones provide space to work in different atmospheres. Wi-Fiand electric plugs are available throughout the cafeteria andrestaurant.

The areas around Pavilions 5 can be separated from therestaurant for special events.

Cafeteria (A)Restaurant (B) Sample views

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Pavilion 1 Pavilion 3 Pavilion 5

Pavilion 4 At differentpavilions

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The bistro, a shop and a vending machine station are located in the

tip of Section C, on the ground floor, for snacks.All three zones can be accessed from the Campus courtyard.

Bistro, Shop

for employees, guests and visitors, direct consumption or ToGo

Coffee and dairy products

Snacks, panini and sandwich, Take-Away articles, and Fair-Trade products

Hot and cold snacks

Sweet and salty pastries from own patisserie

Soft- and vitamin-containing drinks, fresh juices

Vending machines

for employees, guests and visitors Cool drinks and trendy beverages in bottles

Sweet and salty snacks

Open 24/7


Bistro | shop

BistroShop

Bistro

Shop

Vending machines

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The event area is located in the tip of Section C, on the

ground floor.It can be used for various events and the furniture can bevaried. (Seating for max. 210 persons).

Use of the technical equipment in this area has to bearranged with the eventmanager of Facility Management.

Hotline number: 0172/33099-1206

[email protected]

https://workspace.vodafone.com/Germany/Property


Event area

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mailto:[email protected]://workspace.vodafone.com/Germany/Propertyhttps://workspace.vodafone.com/Germany/Propertymailto:[email protected]


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There is an Innovation Centre, restaurant and the

Skylounge on the 18th floor.The Innovation Centre is a presentation andexhibition area for customers and staff events, andfor press conferences. There are also rooms here forconfidential customer meetings.

The Innovation Centre is Vodafones calling card. It

demonstrates the companys innovative

competence high above the Dsseldorf skyline.

A stairway leads from the 18th floor to the roofterrace.

The restaurant , Skylounge and roof terrace can beused by all Vodafone staff.


18th floorSkylounge | Innovation Centre I roof terrace

State of design

19th floor roof terrace

Accessible roof area

18th floor

Sample photos Sample photos

Innovation Centre

Skylounge/Restaurant

Kitchen

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Works Councils | Central Works Council | Disabled EmployeeRepresentative

The employee representation bodiesCentral Works Council, Works Council and DisabledEmployee Representative are located on the sixth floor of Section H and in adjacentSection A.

The Group Works Council is on the 4th floor of Section B.

You can contact them at the following numbers:

Central Works Council: Ms. Wolf, Secretary 0211/533- 5200

D2 Works Council: Ms. Bischoff, Secretary 0211/533- 4990

Group Works Council: Ms. Kstner, Secretary 0211/820- 2509

Disabled Employee Rep.: Ms. Hankammer 0211/533- 3437

6th floor 6th floor

Disabled Employee Representative Central Works Council

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Group Works Council

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Smoking is not permitted in the buildings or on the

roof terrace. In order to meet the sustainabilitycriteria for Leed certification, we cannot permitsmoking inside or in the immediate vicinity of thebuilding..

This is why we have installed two smoker pavilions inthe courtyard. They have steel and glass walls androofs to protect users from the elements.

The pavilions are integrated in the Berkshire Garden

design of the Campus grounds. They are part of adistinctive linear pergola structure that runsbetween the two underground car park emergencyexit stairwells and has an open steel frame and pillardesign.

The paths to the pavilions and the pergola itself areilluminated. The pavilions can also be accessed fromthe front side.


Smoker pavilions

Pergola with pavilions

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Services

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[ 01 ] Overview of facility services

[ 02 ] Facility management

[ 03 ] Mail/office supplies

[ 04 ] ID cards

[ 05 ] Day-Care Centre

[ 07 ] Gym

[ 09 ] HR advice / Ask HR Group

[ 10 ] Floor support (IT support)[ 11 ] Print Centre

[ 08 ] Medical Centre

[ 06 ] Hairdresser

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Vodafone has engaged ARGE TFM to provide facility

management services at the Campus. ARGE TFM is a consortiumof the four companies, HOCHTIEF, Clemens Kleine, Securitas andKtter. These companies work hand-in-hand providing FMservices to Vodafone.

Services

Overview of facility services

Some of the services provided by ARGE TFM

Help desk

Coordination and planning of facility services

Event support

Cleaning

Building technology service

Reception

Security service Mail service

AVmedia service & support

Waste disposal

Winter services

Grounds maintenance

Indoor plant maintenance Printer support

Office supplies

Lost and found

FM incident processing

by ARGE TFM

employees

Caretaker/

Technical service

Cleaning service

Safety service

Further servicesElectronic,

telephone ,

or e-mail,contact

Acceptance,

prioritisation,

routing to theperson responsible

HelpdeskUser

There is a help desk as a central contact point for enquiries,notifications, incident reports and complaints. The help deskservice is available 24/7, all year round!Help desk number: 0172 / 33099-1206https://workspace.vodafone.com/Germany/Property

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Location

Goods acceptance: Section B, ground floorMail: Section B, first floor

Service hoursMon. Thurs. : 7.30 am 6 pm CETFri.: 7.30 am 15 pm CET

ContactPhone: 0211/533-4004 -

Scope of services

Processing of inbound letters, parcels and courier deliveries

Processing of in-house mail

Processing of national and international letter, parcel andcourier consignments

Delivery of mail (letters and parcels up to 5 kg) to the

departments Delivery of heavy or bulky official parcels to the employees

desk by arrangement

Acceptance of private parcels and e-mail collectionnotification to employees (private parcels are neverdelivered to desks)

Services

Mail room/dispatchServices

Office supplies

Location

Section B, 1st floorService hoursMon.Fri. : 10 am 2 pm CET

PAs also have access to office supplies outside thesetimes.

Contact

Phone: 0211/[email protected]

Scope of servicesCentral office supplies has a range of approximately100 different articles that can be charged to therelevant cost centre.

Articles that arent in the range can be ordered by the

PAs from our supplier. They are generally deliveredon the next day for collection by the orderer.

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Services

ID cards

Location

Section B, 1st floorService hoursMon.Fri. : 8 am 5 pm CET

ContactPhone: 0211/533-6640

A new ID card is being introduced at the Campus (VF

employee, contractor employee and visitor ID cards).They must be worn at all times.

The ID card has the following functions:

Access to the building, meeting rooms and specialareas (after activation)

Payment function in the restaurant

Clock in/out

Access to the car parks (if the holder is authorised)

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Location

Campus Crche: new building behind Sect. CSeesternchen Crche: Prinzenallee 5

Opening hours

Mon.Fri. : 7.30 am to 6.30 pm CET

Campus Crche60 places for children aged three months to three

years

Seesternchen Nursery20 places for children between two and six years

Contact and further informationIn the HR portal, Work & Life Services on the

Vodafone intranet, key word Vodafone crches.or at:KinderHutGmbH, Essen

Phone: 0201/890-874 818E-mail: [email protected]

Services

Day-Care Centre

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Location

Section C, ground floorOpening hoursMon.Fri. : 8 am 6 pm CET

ContactPhone: 0211/41655692 orE-mail: [email protected]

autybox-duesseldorf.deBeauty Box services

Hairdressing

Manicure

Make-up

Dry cleaning (acceptance + collection)

Services

Hairdresser

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Location

Section C, ground floor

Opening hours (provisional)Mon.Thurs. : 7 10 am CET

12 7 pm CETFr.: 7 10 am CET

12 6 pm CET

Services

Gym

You can also exercise at the Campus in the gyms

pleasant environment. The gym will be offeringregular courses geared to health and fitness

promotion. It has modern gym equipment selectedaccording to sports medicine criteria so that you cantrain specific muscle groups in individual exerciseprogrammes that help to prevent posture problems.

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Services

Medical Centre

Location: Section C, ground floor

Medical officer: Dr. med. Michael Maurer

Contact: [email protected]

Phone:0211/533 -8811(appointments 8 am 4 pm CET)

Opening hoursMon.Thurs.: 8 am 12.30 pm, 1.15 pm 4 pm CET

Fri.: 8 am 1 pm CET and by appointment

DIN EN ISO 9001 : 2008

Occupational Health

Medical check-ups

Sickness reports (health report)

Psychological stress studies

Risk assessments

Coordination of reg. medical officers

Workshops (various topics)

Re-integration management

Travel/tropical medicine, check-ups,vaccinations

Advice to Ex-Co, Works Council and allemployees

Activities required by law and in compliancewith VF policies

Health Prevention

Screenings

Vaccinations

Intranet medical & health services

Sports medicine, environmental medicine

Pandemic management

Contact for all medical and health issues

Check-ups

VF sport centre check-ups

Presentations on medicine , health andprevention

Cancer screening

Ultrasound

Medical Care

General consultations

Gate keeper

Dsseldorf Out Patient Network

Dsseldorf Hospital Network

Psychosomatic consultations

Addiction prevention

Medical technology services

Physiotherapy

Acupuncture

Med. rehabilitation consultations

Advice/ support of disabledstaff, D&I

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Services

HR advice / Ask HR Group

Vodafone Group Services GmbHVisit us online at myHR PortalPhone/fax/E-mail:T: +49 (0) 211/8 20 88 88

T: +44 (0) 1635/ 667 667F: +49 (0) 211/5 33 42 15E-mail: [email protected]

Office hoursMon. to Thurs. 9 am to 5 pm CETFri. 9 am to 4 pm CET

Vodafone D2 GmbH

Intranet services: www.vodafone.de/myhrportalrtalBy phone/ fax/e-mailT: +49 (0) 800/5 33 08 00 (free from all networks)T: +49 (0) 211/5 33 88 88F: +49 (0) 211/5 33 42 15E-mail: [email protected]

Office hoursMon. to Thur. 8 am to 4 pm CET

Fri. 8 am to 3 pm CET

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In person/ by post

Vodafone Campus, 9th floorPO box 40543 Dsseldorf

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Services

Floor support (IT support)

Location

Section B, 1st floorService hoursMon.Fri. : 6.30 am 6.30 pm CET

ContactPhone02 11/533-9444 (Vodafone Germany)02 11/820-2004 (Vodafone Group Services)

autybox-duesseldorf.de

We can help you with

LYNC communication

New printers with fax and scan functions

Accessing PC applications

Network connections

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Services

Print Centre

Oc Business Servicesis part of the global Canon Group. Since 2010 it has

been under contract with Vodafone for the production of printed matter.In addition to standard printing services, Oc also provides thefollowing services

Posters, digital printing, also in special formats

Post-processing and finishing (plastic spiral, wire comb, plastic strip,thermal, industrial and manual binding, block binding, index printing,sorting, punching, stitching, grooving,perforating, layout, business cards)

Direct mail and form letters

Processing and duplication of CD, DVD, USB, memory cards,video

File format conversion

Scanning and digitisation (searchable and indexed by request)

Other innovative documentation solutions (including digital direct mailand online newsletter production)

Processing of various materials such as linen, stickers, high gloss, flagcloth, silk and transparent up to A0 size

Layout and design with Macintosh products as per theVodafone Brand Guidelines

Private jobs

LocationSection C, ground floor

Opening hoursMon. Thurs. 8 am:- 5 pm CETFri. 8 am 4 pm CET

ContactSascha Starink, ManagerPhone: 0211/533-4960E-mail: [email protected]

or [email protected] portal: vodafone.de.oce-bs.com

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Safety

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Safety&

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[ 01 ] Medical emergency procedure

[ 02 ] Building evacuation procedure

[ 03 ] Safety & security

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The accident hotline number is 1010

The emergency call is the first step in the emergency servicechain. Call the internal emergency number 1010 forimmediate assistance in medical emergencies or afteraccidents at work.

You have to provide the following information:

Whos calling? (Callers name and phone number)

Where did the accident happen? (Building section, floor,room)

How many people are involved?

When did the accident/emergency happen?

What is the injury/medical problem?

Wait for questions from the operator!

The operator ends the call.

The internal emergency services unit coordinates thecompany emergency services teams and briefs the externalemergency services teams.

Safety

Medical emergency procedure

Whathappened?Key words Responsive? Unconscious? Not breathing? Having difficulty breathing? Heart attack?

Remember!The decision on whether to call an emergencydoctor is based on the information youprovide!

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When the building has to be evacuated you will be notified by a speaker

announcement. Stop what you are doing, end your telephone call and leavethe building without delay along the signposted emergency exit routes (seepictograms). Emergency exit doors open automatically when an alarm isactivated. If you find them closed, press the red button on the control panelto open the door.

If you are not able to get outside by following the emergency exit routes or

via the stairwells, stay in the building and make sure people know you arethere e.g. by phone or at the window. Follow the evacuation officersinstructions (orange vest) and the fire service personnel's instructions and

help people who are not familiar with the building layout (e.g. visitors),disabled and injured persons. Warn other people who are in danger andprovide the evacuation officers with information about people who are stillin the building. Go to the evacuation meeting points! Do not go back insideevacuated buildings or building sections. The Vodafone duty manager

(yellow vest) will tell you when you can go back inside.

Safety centre : Tel.: 0211/533-4040

Crisis information line: Tel.: 0172/12710

Safety

Building evacuation procedure

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Safety

Safety & security I

Personal responsibility

Ensure that information is responsibly handled, controlled and documented and lock your PCwhen youre away from your desk.

Never disclose your password!

ID card

Always wear your ID card where it is visible and ask unfamiliar persons where they are going ifyou cant see their ID card.

Site security

Inform the site security team if you notice any unusual incidents or criminal acts. Report everysecurity incident on the security incident report form.

Visitors/guestsAlways accompany your visitors not just for security reasons, but also for politeness sake towherever they are going. Dont leave them alone on the Campus.

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Safety

Safety & security II

Secure communication

Make confidential phone calls in areas where you cant be overheard.Always encrypt e-mails with confidential content.

Clean desk policyLock away and confidential company documents if you leave your desk in an openspace office even if youre only going to be gone for a short while. Always lock awayconfidential documents.

Know-how protection

Classify the documents you create (C2-C4)!Its up to every one of us to protect know-how.

Social engineeringConfirm the identity of people calling you. Call them back if in doubt.Dont allow confidential information to fall into the hands of third parties.

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At a Glance

Important contacts

Phone number Fax E-mailSafety & Security

Emergency number 0211/533-1010 or 0172/33099-1010Security Control Centre 0211/533-4040Crisis information announcement 0172/12710Works Council/HRCentral Works Council 0211/533-5200 0211/533-5206 [email protected] Works Council 0211/533-4990 0211/533-4994 [email protected] Works Council 0211/820-2509 [email protected] Employees Representative 0211/533-3437 0211/533-4994HR Vodafone D2 GmbH 0800/533-0800 or 0211/533-8888 0211/533-4215 [email protected] Vodafone Group Services GmbH 0211/820-8888 or +44 163/5 667 667 [email protected]

BookingsRoom bookings 0211/533-5454 [email protected] area bookings 0172/33099-1206Technology/ServicesVodafone D2 GmbH 0211/533-0 or 0211/820-0IT support D2 GmbH 0211/533-9444 (VF Germany) [email protected] support Group 0211/820-2004 (VF Group Services) [email protected] client supportTechnology service 0172/33099-1206 [email protected] support 0211/533-3333 [email protected] Phone support 02102/10268025 [email protected]

Caretaker/technical service 0172/33099-1206 [email protected] service 0172/33099-1206 [email protected]/office supplies 0211/533-4004 [email protected] card issue point 0211/533-6640 [email protected] Centre 0201/89087-4818 0201/877-5665 [email protected] 0211/592352 [email protected] Centre 0211/533-8811 0211/533-8822 [email protected]

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130207-Campus Handbuch ENG

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Transcript of 130207-Campus Handbuch ENG